Why Isn't My Video Work In Google Forms Survey Anymore Saying Error 12?

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Why Isn't My Video Working in Google Forms Survey Anymore? Error 12 Explained

Google Forms is a powerful tool for creating surveys and collecting data from respondents. One of its key features is the ability to embed videos directly into the survey, making it more engaging and interactive. However, many users have reported encountering an error code 12 when trying to watch videos in their Google Forms surveys. In this article, we will explore the possible reasons behind this issue and provide solutions to get your videos working again.

Error code 12 is a generic error message that can occur due to various reasons. It is often accompanied by a message that says "This video is unavailable." When you encounter this error, it can be frustrating, especially if your survey has been active for a while without any issues. In your case, the problem started suddenly, and only one or two videos are affected.

Possible Causes of Error Code 12

Before we dive into the solutions, let's explore the possible causes of error code 12:

  • Video hosting issues: If the video is hosted on a third-party platform, such as YouTube or Vimeo, issues with the hosting service can cause the video to become unavailable.
  • Video file size or format: Large video files or files in an unsupported format can cause playback issues.
  • Google Forms settings: Incorrect settings in Google Forms can prevent videos from playing.
  • Browser or device issues: Problems with the browser or device being used to access the survey can cause playback issues.

Troubleshooting Steps

To resolve the issue, follow these troubleshooting steps:

1. Check Video Hosting Issues

If the video is hosted on a third-party platform, try the following:

  • Verify the video's availability: Check if the video is available on the hosting platform. If it's not available, try uploading it again or contacting the hosting service for assistance.
  • Check the video's settings: Ensure that the video's settings are correct, including the file format, size, and playback settings.

2. Check Video File Size or Format

If the video file size or format is the issue, try the following:

  • Reduce the video file size: If the video file is too large, try reducing its size to a more manageable level.
  • Convert the video file format: If the video file is in an unsupported format, try converting it to a supported format, such as MP4.

3. Check Google Forms Settings

If the issue is related to Google Forms settings, try the following:

  • Verify the video's embedding settings: Ensure that the video is embedded correctly in the Google Form. Check the video's settings and ensure that it's set to "Public" or "Unlisted" to allow playback.
  • Check the form's settings: Ensure that the form's settings are correct, including the "Allow videos" setting.

4. Check Browser or Device Issues

If the issue is related to the browser or device being used to access the survey, try the following:

  • Try a different browser: Try accessing the survey using a different browser to rule out browser-specific issues.
  • Try a different device: Try accessing the survey using a different device to rule out device-specific issues.

Additional Tips

In addition to the troubleshooting steps above, here are some additional tips to help resolve the issue:

  • Clear browser cache: Clearing the browser cache can help resolve playback issues.
  • Try a different internet connection: Try accessing the survey using a different internet connection to rule out internet-specific issues.
  • Contact Google Support: If none of the above steps resolve the issue, contact Google Support for further assistance.

Error code 12 in Google Forms surveys can be frustrating, but it's often a solvable issue. By following the troubleshooting steps and tips outlined in this article, you should be able to resolve the issue and get your videos working again. Remember to check video hosting issues, video file size or format, Google Forms settings, and browser or device issues to resolve the issue. If you're still experiencing issues, don't hesitate to contact Google Support for further assistance.
Frequently Asked Questions: Why Isn't My Video Working in Google Forms Survey Anymore? Error 12 Explained

Q: What is error code 12 in Google Forms?

A: Error code 12 is a generic error message that can occur due to various reasons. It is often accompanied by a message that says "This video is unavailable." When you encounter this error, it can be frustrating, especially if your survey has been active for a while without any issues.

Q: Why is my video not working in Google Forms?

A: There are several reasons why your video may not be working in Google Forms. Some possible causes include:

  • Video hosting issues: If the video is hosted on a third-party platform, issues with the hosting service can cause the video to become unavailable.
  • Video file size or format: Large video files or files in an unsupported format can cause playback issues.
  • Google Forms settings: Incorrect settings in Google Forms can prevent videos from playing.
  • Browser or device issues: Problems with the browser or device being used to access the survey can cause playback issues.

Q: How do I troubleshoot error code 12 in Google Forms?

A: To troubleshoot error code 12 in Google Forms, follow these steps:

  1. Check video hosting issues: Verify the video's availability and check the video's settings.
  2. Check video file size or format: Reduce the video file size or convert the video file format to a supported format.
  3. Check Google Forms settings: Verify the video's embedding settings and check the form's settings.
  4. Check browser or device issues: Try a different browser or device to rule out browser or device-specific issues.

Q: How do I clear the browser cache in Google Forms?

A: To clear the browser cache in Google Forms, follow these steps:

  1. Open the browser: Open the browser being used to access the survey.
  2. Go to the browser settings: Go to the browser settings by clicking on the three dots or the gear icon.
  3. Clear browsing data: Click on "Clear browsing data" or "Clear cache" to clear the browser cache.

Q: How do I contact Google Support for further assistance?

A: To contact Google Support for further assistance, follow these steps:

  1. Go to the Google Support website: Go to the Google Support website by searching for "Google Support" in a search engine.
  2. Click on "Contact us": Click on the "Contact us" button to initiate a support request.
  3. Fill out the support request form: Fill out the support request form with your contact information and a detailed description of the issue.

Q: Can I embed videos from other platforms in Google Forms?

A: Yes, you can embed videos from other platforms in Google Forms. However, ensure that the video is publicly accessible and that the embedding settings are correct.

Q: How do I ensure that my video is publicly accessible?

A: To ensure that your video is publicly accessible, follow these steps:

  1. Check the video's settings: Check the video's settings to ensure that it is set to "Public" or "Unlisted".
  2. Verify the video's URL: Verify the video's URL to ensure that it is publicly accessible.

Q: Can I use Google Forms to create a survey with multiple videos?

A: Yes, you can use Google Forms to create a survey with multiple videos. However, ensure that the video embedding settings are correct and that the videos are publicly accessible.

Error code 12 in Google Forms can be frustrating, but it's often a solvable issue. By following the troubleshooting steps and tips outlined in this article, you should be able to resolve the issue and get your videos working again. Remember to check video hosting issues, video file size or format, Google Forms settings, and browser or device issues to resolve the issue. If you're still experiencing issues, don't hesitate to contact Google Support for further assistance.