VMWare Inventory Job Shows Wrong Status For ESXi Hosts When VCenter Is Used

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VMWare Inventory Job Shows Wrong Status for ESXi Hosts When vCenter is Used

Introduction

The VMWare inventory job in GLPI is used to discover and manage ESXi hosts and their associated virtual machines. However, in certain scenarios, the job may show incorrect status for ESXi hosts when vCenter is used. This article aims to investigate and resolve this issue.

Problem Description

The problem occurs when the vCenter credentials are incorrect, but the ESXi credentials are valid. In this case, the ESXi hosts are successfully created or updated in GLPI, but the job shows an error status for all hosts. This is incorrect, as only the vCenter should have an error status, while the ESXi hosts should have a successful status.

Relevant Log Output

Unfortunately, there is no relevant log output provided in the issue description. However, we can try to troubleshoot the issue by checking the GLPI logs and the VMWare inventory job logs.

Troubleshooting Steps

To troubleshoot this issue, we can follow these steps:

  1. Check the GLPI logs: Check the GLPI logs to see if there are any errors or warnings related to the VMWare inventory job.
  2. Check the VMWare inventory job logs: Check the logs of the VMWare inventory job to see if there are any errors or warnings related to the job.
  3. Verify the vCenter credentials: Verify that the vCenter credentials are correct and that the vCenter server is reachable.
  4. Verify the ESXi credentials: Verify that the ESXi credentials are correct and that the ESXi hosts are reachable.
  5. Check the VMWare inventory job configuration: Check the configuration of the VMWare inventory job to ensure that it is set up correctly.

GLPI Setup Information

The GLPI setup information is as follows:

  • GLPI version: 10.0.18
  • Plugin version: 1.5.0
  • Server: Linux isos_glpi 4.18.0-553.36.1.el8_10.x86_64 #1 SMP Fri Jan 10 05:56:06 EST 2025 x86_64
  • PHP version: 8.1.31
  • Database engine: MariaDB 11.4.4

Libraries

The following libraries are installed:

  • htmlawed/htmlawed: 1.2.14
  • phpmailer/phpmailer: 6.8.0
  • simplepie/simplepie: 1.5.8
  • tecnickcom/tcpdf: 6.4.4
  • michelf/php-markdown: 1.4.0
  • true/punycode: 1.0.0
  • iamcal/lib_autolink: 2.0.0
  • sabre/dav: 3.2.5
  • sabre/http: 3.2.5
  • sabre/uri: 3.2.5
  • sabre/vobject: 3.2.5
  • laminas/laminas-i18n: 3.2.5
  • laminas/laminas-servicemanager: 3.2.5
  • monolog/monolog: 2.2.0
  • sebastian/diff: 2.0.0
  • donatj/phpuseragentparser: 1.0.0
  • elvanto/litemoji: 1.0.0
  • symfony/console: 5.2.5
  • scssphp/scssphp: 1.0.0
  • laminas/laminas-mail: 3.2.5
  • laminas/laminas-mime: 3.2.5
  • rlanvin/php-rrule: 1.0.0
  • ramsey/uuid: 3.9.0
  • psr/log: 1.1.0
  • psr/simple-cache: 1.0.0
  • psr/cache: 1.0.0
  • league/csv: 9.0.0
  • mexitek/phpcolors: 1.0.0
  • guzzlehttp/guzzle: 7.2.5
  • guzzlehttp/psr7: 1.7.0
  • glpi-project/inventory_format: 1.0.0
  • wapmorgan/unified-archive: 1.0.0
  • paragonie/sodium_compat: 2.0.3
  • symfony/cache: 5.2.5
  • html2text/html2text: 5.0.0
  • symfony/css-selector: 5.2.5
  • symfony/dom-crawler: 5.2.5
  • twig/twig: 2.14.4
  • twig/string-extra: 2.14.4
  • symfony/polyfill-ctype: not found
  • symfony/polyfill-iconv: not found
  • symfony/polyfill-mbstring: not found
  • symfony/polyfill-php80: not found
  • symfony/polyfill-php81: not found
  • symfony/polyfill-php82: 1.0.0
  • league/oauth2-client: 2.0.0
  • league/oauth2-google: 2.0.0
  • thenetworg/oauth2-azure: 2.0.0

LDAP Directories

The LDAP directories are as follows:

  • Server: 192.168.1.211
  • Port: 389
  • BaseDN: dc=mydomain,dc=local
  • Connection filter: none
  • RootDN: glpi_binduser
  • Use TLS: 1

SQL Replicas

There are no SQL replicas active.

Notifications

The way of sending emails is PHP.

Plugins List

The following plugins are installed:

  • fields: Additional Fields 1.21.19
  • appliances: Appliances 3.2.0
  • behaviors: Behaviours 2.7.3
  • datainjection: Data injection 2.14.1
  • glpiinventory: GLPI Inventory 1.5.0
  • sccm: Interface - SCCM 2.4.3
  • addressing: IP Addressing 3.0.3
  • uninstall: Item's Lifecycle (uninstall) 2.9.2
  • mydashboard: My Dashboard 2.1.5
  • genericobject: Objects management 2.14.11
  • pdf: Print to pdf 3.0.0
  • printercounters: Printer counters 2.0.1
  • reports: Reports 1.16.0

Conclusion

In conclusion, the VMWare inventory job shows incorrect status for ESXi hosts when vCenter is used. This issue can be resolved by verifying the vCenter credentials, verifying the ESXi credentials, and checking the VMWare inventory job configuration. Additionally, checking the GLPI logs and the VMWare inventory job logs can provide more information about the issue.
VMWare Inventory Job Shows Wrong Status for ESXi Hosts When vCenter is Used: Q&A

Q: What is the VMWare inventory job in GLPI?

A: The VMWare inventory job in GLPI is used to discover and manage ESXi hosts and their associated virtual machines.

Q: What is the problem with the VMWare inventory job?

A: The problem is that when the vCenter credentials are incorrect, but the ESXi credentials are valid, the job shows an error status for all hosts, instead of only showing an error status for the vCenter.

Q: Why is this a problem?

A: This is a problem because it can lead to incorrect information being displayed in GLPI, and it can also cause confusion and frustration for users who are trying to manage their ESXi hosts.

Q: How can I troubleshoot this issue?

A: To troubleshoot this issue, you can follow these steps:

  1. Check the GLPI logs: Check the GLPI logs to see if there are any errors or warnings related to the VMWare inventory job.
  2. Check the VMWare inventory job logs: Check the logs of the VMWare inventory job to see if there are any errors or warnings related to the job.
  3. Verify the vCenter credentials: Verify that the vCenter credentials are correct and that the vCenter server is reachable.
  4. Verify the ESXi credentials: Verify that the ESXi credentials are correct and that the ESXi hosts are reachable.
  5. Check the VMWare inventory job configuration: Check the configuration of the VMWare inventory job to ensure that it is set up correctly.

Q: What are some common causes of this issue?

A: Some common causes of this issue include:

  • Incorrect vCenter credentials: If the vCenter credentials are incorrect, the job will not be able to connect to the vCenter server, and it will show an error status for all hosts.
  • Incorrect ESXi credentials: If the ESXi credentials are incorrect, the job will not be able to connect to the ESXi hosts, and it will show an error status for all hosts.
  • VMWare inventory job configuration issues: If the VMWare inventory job is not configured correctly, it may not be able to discover and manage the ESXi hosts and their associated virtual machines.

Q: How can I prevent this issue from happening in the future?

A: To prevent this issue from happening in the future, you can:

  • Regularly verify the vCenter and ESXi credentials: Regularly verify that the vCenter and ESXi credentials are correct and that the vCenter and ESXi servers are reachable.
  • Check the VMWare inventory job configuration regularly: Regularly check the configuration of the VMWare inventory job to ensure that it is set up correctly.
  • Monitor the GLPI logs and the VMWare inventory job logs: Monitor the GLPI logs and the VMWare inventory job logs to see if there are any errors or warnings related to the job.

Q: What are some best practices for managing ESXi hosts and their associated virtual machines in GLPI?

A: Some best practices for managing ESXi hosts and their associated virtual machines in GLPI include:

  • Regularly verify the vCenter and ESXi credentials: Regularly verify that the vCenter and ESXi credentials are correct and that the vCenter and ESXi servers are reachable.
  • Check the VMWare inventory job configuration regularly: Regularly check the configuration of the VMWare inventory job to ensure that it is set up correctly.
  • Monitor the GLPI logs and the VMWare inventory job logs: Monitor the GLPI logs and the VMWare inventory job logs to see if there are any errors or warnings related to the job.
  • Use a consistent naming convention for ESXi hosts and their associated virtual machines: Use a consistent naming convention for ESXi hosts and their associated virtual machines to make it easier to manage and track them in GLPI.
  • Use tags and categories to organize ESXi hosts and their associated virtual machines: Use tags and categories to organize ESXi hosts and their associated virtual machines in GLPI to make it easier to find and manage them.