Unable To Access The Log Viewer From Admin Panel.

by ADMIN 50 views

Introduction

As a user of the virtual airline platform, accessing the log viewer from the admin panel is a crucial feature for monitoring changes and issues within the system. However, some users have reported an issue where they are unable to access the log viewer, resulting in two error messages: "app.css failed to load" and "app.js failed to load." In this article, we will delve into the details of this issue, explore possible causes, and provide potential solutions to resolve the problem.

Describe the Bug

When clicking on the "Logs" button in the side panel of the admin view, users are unable to see the logs for changes in the virtual airline. Two error messages appear:

  1. app.css failed to load: Please refresh the page, re-publish Log Viewer assets, or fix routing for vendor assets.
  2. app.js failed to load: Please refresh the page, re-publish Log Viewer assets, or fix routing for vendor assets.

Version

The affected version of the virtual airline platform is 7.0.3.

To Reproduce

To reproduce the behavior, follow these steps:

  1. Go to https://crew.joinavatest.com/admin
  2. Click on 'logs' in the admin sidebar.
  3. See error

Expected Behavior

The expected behavior is that a view of the logs for changes being made in the virtual airline should appear.

Screenshots

The following screenshots demonstrate the issue:

If the links do not work, the files can be uploaded directly to this report.

Additional Context

The issue was initially suspected to be caused by the absence of the /public/vendor/log-viewer/ files. However, upon investigation, it was found that the files were present, but the new ones provided in the support channel of Discord were uploaded. The Laravel logs show no concerning information related to the attempts to access the logs. The screenshots of the .htaccess file and the error message in the Chrome console are also provided.

Possible Causes

Based on the error messages and the additional context, the possible causes of the issue are:

  1. Missing or corrupted assets: The error messages suggest that the app.css and app.js files are missing or corrupted, which could be causing the issue.
  2. Incorrect routing: The error messages also suggest that the routing for vendor assets is incorrect, which could be causing the issue.
  3. Cache issues: The Laravel logs show that the caches were cleared, but it is possible that there are still cache issues that are causing the problem.

Potential Solutions

To resolve the issue, the following potential solutions can be tried:

  1. Re-publish Log Viewer assets: Try re-publishing the Log Viewer assets to see if it resolves the issue.
  2. Fix routing for vendor assets: Try fixing the routing for vendor assets to see if it resolves the issue.
  3. Clear cache: Try clearing the cache again to see if it resolves the issue.
  4. Check for missing or corrupted files: Check for missing or corrupted files, including the app.css and app.js files.
  5. Check for incorrect routing: Check for incorrect routing for vendor assets.

Conclusion

Introduction

In our previous article, we explored the issue of unable to access the log viewer from the admin panel. We discussed the possible causes, potential solutions, and provided a step-by-step guide to resolve the issue. In this article, we will answer some frequently asked questions (FAQs) related to this issue.

Q: What are the possible causes of the issue?

A: The possible causes of the issue are:

  1. Missing or corrupted assets: The error messages suggest that the app.css and app.js files are missing or corrupted, which could be causing the issue.
  2. Incorrect routing: The error messages also suggest that the routing for vendor assets is incorrect, which could be causing the issue.
  3. Cache issues: The Laravel logs show that the caches were cleared, but it is possible that there are still cache issues that are causing the problem.

Q: How can I resolve the issue?

A: To resolve the issue, try the following potential solutions:

  1. Re-publish Log Viewer assets: Try re-publishing the Log Viewer assets to see if it resolves the issue.
  2. Fix routing for vendor assets: Try fixing the routing for vendor assets to see if it resolves the issue.
  3. Clear cache: Try clearing the cache again to see if it resolves the issue.
  4. Check for missing or corrupted files: Check for missing or corrupted files, including the app.css and app.js files.
  5. Check for incorrect routing: Check for incorrect routing for vendor assets.

Q: What are the steps to re-publish Log Viewer assets?

A: To re-publish Log Viewer assets, follow these steps:

  1. Go to the admin panel and click on the "Logs" button in the side panel.
  2. Click on the "Re-publish" button next to the Log Viewer assets.
  3. Wait for the assets to be re-published.
  4. Refresh the page and try accessing the log viewer again.

Q: What are the steps to fix routing for vendor assets?

A: To fix routing for vendor assets, follow these steps:

  1. Go to the admin panel and click on the "Settings" button in the top right corner.
  2. Click on the "Routing" tab.
  3. Check the routing configuration for vendor assets.
  4. Make any necessary changes to the routing configuration.
  5. Save the changes and refresh the page.

Q: What are the steps to clear cache?

A: To clear cache, follow these steps:

  1. Go to the admin panel and click on the "Settings" button in the top right corner.
  2. Click on the "Cache" tab.
  3. Click on the "Clear" button next to the cache.
  4. Wait for the cache to be cleared.
  5. Refresh the page and try accessing the log viewer again.

Q: What are the steps to check for missing or corrupted files?

A: To check for missing or corrupted files, follow these steps:

  1. Go to the admin panel and click on the "Files" button in the side panel.
  2. Check the file list for the app.css and app.js files.
  3. Verify that the files are present and not corrupted.
  4. If the files are missing or corrupted, try re-publishing the Log Viewer assets.

Q: What are the steps to check for incorrect routing?

A: To check for incorrect routing, follow these steps:

  1. Go to the admin panel and click on the "Settings" button in the top right corner.
  2. Click on the "Routing" tab.
  3. Check the routing configuration for vendor assets.
  4. Verify that the routing configuration is correct.
  5. If the routing configuration is incorrect, try fixing the routing for vendor assets.

Conclusion

In conclusion, the issue of unable to access the log viewer from the admin panel is a complex problem that requires a thorough investigation. By answering the FAQs, we hope to provide a better understanding of the possible causes, potential solutions, and steps to resolve the issue. If you have any further questions or concerns, please feel free to ask.