The Relationship Between The Implementation Of The JKN Program To The Satisfaction Of The Owner Of The First Level Health Facility (FKTP) In Collaboration With The Medan Branch BPJS Health

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The Relationship Between the Implementation of the JKN Program and the Satisfaction of the Owner of the First Level Health Facility (FKTP) in Collaboration with the Medan Branch BPJS Health

Introduction

The National Health Insurance Program (JKN) is a government-mandated program managed by the Social Security Organizing Agency (BPJS Health) to provide health insurance services to the Indonesian people. The program has been implemented since 2014 and has been divided into two major categories, namely outpatient and inpatient services in the first level, known as the First Level Health Facility (FKTP). The FKTP is a crucial component of the JKN program, as it provides primary health care services to the community. However, the implementation of the JKN program has been criticized for its slow pace and lack of coordination between the government and the private sector.

Background

The JKN program has been implemented in Indonesia since 2014, with the aim of providing universal health coverage to the Indonesian people. The program has been divided into two major categories, namely outpatient and inpatient services in the first level, known as the FKTP. The FKTP is a crucial component of the JKN program, as it provides primary health care services to the community. However, the implementation of the JKN program has been criticized for its slow pace and lack of coordination between the government and the private sector.

Methodology

This study aims to identify the relationship between the implementation of the JKN program and the level of satisfaction of FKTP owners in collaboration with BPJS Health Medan Branch. The methodology used in this study is descriptive correlation, which involves a total of 56 FKTP owners as the population and research sample. Data was collected through a questionnaire and analyzed using the Pearson Product Moment correlation test technique.

Results

The results of the study showed that the majority of respondents (98.2%) had implemented the JKN program well, while only one respondent (1.8%) stated that the implementation of the program was unsatisfactory. On the other hand, almost all respondents (96.4%) were satisfied with the JKN program, while the other 3.6% felt unsatisfied. However, the results of the analysis using the Pearson correlation test showed that the value of P = 0.849, which showed the absence of a significant positive relationship between the implementation of the JKN program and the satisfaction of the FKTP owner.

Discussion

The results of this study suggest that the implementation of the JKN program has been successful in providing health insurance services to the Indonesian people. However, the lack of positive relationships between the implementation of the program and the satisfaction of the FKTP owner suggests that satisfaction is not always directly affected by the implementation of the program. This may be caused by other external factors such as government policy, health infrastructure, and the quality of services provided at FKTP.

Conclusion

The results of this study suggest that the implementation of the JKN program has been successful in providing health insurance services to the Indonesian people. However, the lack of positive relationships between the implementation of the program and the satisfaction of the FKTP owner suggests that satisfaction is not always directly affected by the implementation of the program. Therefore, researchers suggest that the FKTP and BPJS Health to continue to improve cooperation and synergy, as well as focus on improving the quality of performance, facilities, communication, and other aspects that can have a direct impact on patient satisfaction.

Recommendations

Based on the results of this study, several recommendations can be made:

  1. Improving cooperation and synergy: The FKTP and BPJS Health should continue to improve cooperation and synergy to ensure that the JKN program is implemented effectively.
  2. Improving the quality of performance: The FKTP and BPJS Health should focus on improving the quality of performance, facilities, communication, and other aspects that can have a direct impact on patient satisfaction.
  3. Increasing transparency and accountability: The FKTP and BPJS Health should increase transparency and accountability in the implementation of the JKN program to ensure that the program is implemented effectively and efficiently.
  4. Providing training and capacity building: The FKTP and BPJS Health should provide training and capacity building to FKTP owners and staff to ensure that they have the necessary skills and knowledge to implement the JKN program effectively.

Limitations

This study has several limitations, including:

  1. Small sample size: The sample size of this study is relatively small, which may limit the generalizability of the results.
  2. Limited data collection: The data collection for this study was limited to a questionnaire, which may not capture all the relevant information.
  3. Limited analysis: The analysis of this study was limited to the Pearson correlation test, which may not capture all the relevant relationships between the variables.

Future Research Directions

Future research should focus on:

  1. Increasing the sample size: Future research should aim to increase the sample size to ensure that the results are generalizable to the larger population.
  2. Using multiple data collection methods: Future research should use multiple data collection methods, such as interviews and focus groups, to capture a more comprehensive understanding of the relationships between the variables.
  3. Analyzing the relationships between variables: Future research should analyze the relationships between variables using more advanced statistical techniques, such as regression analysis, to capture a more nuanced understanding of the relationships between the variables.

Conclusion

In conclusion, this study aims to identify the relationship between the implementation of the JKN program and the level of satisfaction of FKTP owners in collaboration with BPJS Health Medan Branch. The results of the study suggest that the implementation of the JKN program has been successful in providing health insurance services to the Indonesian people. However, the lack of positive relationships between the implementation of the program and the satisfaction of the FKTP owner suggests that satisfaction is not always directly affected by the implementation of the program. Therefore, researchers suggest that the FKTP and BPJS Health to continue to improve cooperation and synergy, as well as focus on improving the quality of performance, facilities, communication, and other aspects that can have a direct impact on patient satisfaction.
Q&A: The Relationship Between the Implementation of the JKN Program and the Satisfaction of the Owner of the First Level Health Facility (FKTP)

Q: What is the JKN program and how does it relate to the FKTP?

A: The JKN program is a government-mandated program managed by the Social Security Organizing Agency (BPJS Health) to provide health insurance services to the Indonesian people. The program has been divided into two major categories, namely outpatient and inpatient services in the first level, known as the First Level Health Facility (FKTP). The FKTP is a crucial component of the JKN program, as it provides primary health care services to the community.

Q: What is the purpose of this study?

A: The purpose of this study is to identify the relationship between the implementation of the JKN program and the level of satisfaction of FKTP owners in collaboration with BPJS Health Medan Branch.

Q: What methodology was used in this study?

A: The methodology used in this study is descriptive correlation, which involves a total of 56 FKTP owners as the population and research sample. Data was collected through a questionnaire and analyzed using the Pearson Product Moment correlation test technique.

Q: What were the results of the study?

A: The results of the study showed that the majority of respondents (98.2%) had implemented the JKN program well, while only one respondent (1.8%) stated that the implementation of the program was unsatisfactory. On the other hand, almost all respondents (96.4%) were satisfied with the JKN program, while the other 3.6% felt unsatisfied. However, the results of the analysis using the Pearson correlation test showed that the value of P = 0.849, which showed the absence of a significant positive relationship between the implementation of the JKN program and the satisfaction of the FKTP owner.

Q: What are the implications of the study's findings?

A: The study's findings suggest that the implementation of the JKN program has been successful in providing health insurance services to the Indonesian people. However, the lack of positive relationships between the implementation of the program and the satisfaction of the FKTP owner suggests that satisfaction is not always directly affected by the implementation of the program. This may be caused by other external factors such as government policy, health infrastructure, and the quality of services provided at FKTP.

Q: What recommendations can be made based on the study's findings?

A: Based on the study's findings, several recommendations can be made:

  1. Improving cooperation and synergy: The FKTP and BPJS Health should continue to improve cooperation and synergy to ensure that the JKN program is implemented effectively.
  2. Improving the quality of performance: The FKTP and BPJS Health should focus on improving the quality of performance, facilities, communication, and other aspects that can have a direct impact on patient satisfaction.
  3. Increasing transparency and accountability: The FKTP and BPJS Health should increase transparency and accountability in the implementation of the JKN program to ensure that the program is implemented effectively and efficiently.
  4. Providing training and capacity building: The FKTP and BPJS Health should provide training and capacity building to FKTP owners and staff to ensure that they have the necessary skills and knowledge to implement the JKN program effectively.

Q: What are the limitations of the study?

A: The study has several limitations, including:

  1. Small sample size: The sample size of this study is relatively small, which may limit the generalizability of the results.
  2. Limited data collection: The data collection for this study was limited to a questionnaire, which may not capture all the relevant information.
  3. Limited analysis: The analysis of this study was limited to the Pearson correlation test, which may not capture all the relevant relationships between the variables.

Q: What are the future research directions?

A: Future research should focus on:

  1. Increasing the sample size: Future research should aim to increase the sample size to ensure that the results are generalizable to the larger population.
  2. Using multiple data collection methods: Future research should use multiple data collection methods, such as interviews and focus groups, to capture a more comprehensive understanding of the relationships between the variables.
  3. Analyzing the relationships between variables: Future research should analyze the relationships between variables using more advanced statistical techniques, such as regression analysis, to capture a more nuanced understanding of the relationships between the variables.