The Influence Of Workloads, Multiple Role Conflicts And Organizational Support On The Performance Of Inpatient Nurses In The University Of North Sumatra Hospital

The Influence of Workloads, Multiple Role Conflicts, and Organizational Support on the Performance of Inpatient Nurses in the University of North Sumatra Hospital

Introduction

In the world of developing health services, health workers are required to be flexible and dynamic in order to meet public health needs that are influenced by various factors, such as demographics, disease patterns, and environmental trends. Hospitals are required to provide complete and quality services to ensure patient satisfaction as the main customer. In this context, nurses play a very important role as the frontline in health services. Nurse performance is a reflection of the quality of services provided, so efforts to improve their performance are very important.

Factors Affecting Nurse Performance

One of the studies conducted at the Hospital of the University of North Sumatra raised the theme of the effect of workloads, dual role conflicts, and organizational support for the performance of inpatient nurses. This study targets the population of married female nurses, with a sample of 41 respondents. The data collection method is carried out through a questionnaire, and the analysis technique used is multiple linear regression.

Workload

High workload can significantly affect nurse performance. The results showed that the workload has a positive and significant influence on the performance of nurses. This indicates that the harder the workload carried, the higher the performance shown by the nurse. This condition may be caused by the need for nurses to remain committed even in difficult situations, in order to provide the best service to patients. A high workload can also lead to increased job satisfaction and motivation, as nurses feel that their work is challenging and rewarding.

However, it is also important to note that a high workload can lead to burnout and decreased job satisfaction if it is not managed properly. Nurses who are overwhelmed with work may feel that they are unable to provide the best care to their patients, which can lead to decreased job satisfaction and motivation. Therefore, it is essential for hospitals to provide adequate resources and support to help nurses manage their workload.

Dual Role Conflict

On the other hand, a dual role conflict, which is the demands of work and responsibilities at home, turns out to have a negative effect on the performance of nurses, although the influence is not significant. This illustrates the challenges faced by nurses, especially women who often have to share attention and energy between work in hospitals and domestic responsibilities. This conflict can cause stress that has an impact on the quality of service provided.

Dual role conflicts can also lead to decreased job satisfaction and motivation, as nurses feel that they are unable to balance their work and personal responsibilities. This can lead to decreased performance and increased turnover rates, as nurses may feel that they are unable to provide the best care to their patients. Therefore, it is essential for hospitals to provide support and resources to help nurses manage their dual role conflicts.

Organizational Support

Organizational support has a positive and significant influence on the performance of nurses. When the organization provides adequate support, such as training, guidance, and good work facilities, nurses will feel more motivated and empowered to carry out their duties. Thus, nurse job satisfaction can increase, which results in improving their performance in providing services.

Organizational support can also lead to increased job satisfaction and motivation, as nurses feel that their work is valued and supported. This can lead to increased performance and decreased turnover rates, as nurses feel that they are able to provide the best care to their patients. Therefore, it is essential for hospitals to provide adequate organizational support to help nurses perform their duties effectively.

Conclusion

In order to improve the performance of inpatient nurses at the University of North Sumatra Hospital, there needs to be attention to factors such as workload, multiple role conflicts, and organizational support. Although the workload can have a positive impact, the challenges that arise from multiple role conflicts must be managed properly. In addition, the organization must continue to provide the necessary support to ensure that nurses can carry out their duties properly.

With a holistic approach to these factors, it is hoped that the performance of nurses will continue to increase, so that the health services provided can be more optimal. Thus, understanding the effect of these factors is not only important for hospital management, but also for nurses themselves in an effort to maintain the quality of their services and welfare.

Recommendations

Based on the findings of this study, the following recommendations are made:

• Hospitals should provide adequate resources and support to help nurses manage their workload.
• Hospitals should provide support and resources to help nurses manage their dual role conflicts.
• Hospitals should provide adequate organizational support to help nurses perform their duties effectively.
• Nurses should be aware of the importance of managing their workload and dual role conflicts to maintain their job satisfaction and motivation.
• Nurses should be aware of the importance of organizational support in improving their performance and job satisfaction.

Limitations

This study has several limitations that should be noted. The sample size was relatively small, which may limit the generalizability of the findings. The study only focused on married female nurses, which may not be representative of all nurses. The study only used a questionnaire as the data collection method, which may not provide a comprehensive understanding of the factors affecting nurse performance.

Future Research Directions

Future research should aim to:

• Increase the sample size to improve the generalizability of the findings.
• Include a more diverse sample of nurses, such as male nurses and nurses with different marital status.
• Use a more comprehensive data collection method, such as interviews and observations, to provide a more comprehensive understanding of the factors affecting nurse performance.
• Investigate the impact of workload, dual role conflicts, and organizational support on nurse performance in different hospital settings.

Conclusion

In conclusion, this study highlights the importance of workload, dual role conflicts, and organizational support in affecting nurse performance. By understanding the effect of these factors, hospitals can provide adequate resources and support to help nurses perform their duties effectively. Nurses should also be aware of the importance of managing their workload and dual role conflicts to maintain their job satisfaction and motivation. With a holistic approach to these factors, it is hoped that the performance of nurses will continue to increase, so that the health services provided can be more optimal.
Frequently Asked Questions (FAQs) about the Influence of Workloads, Multiple Role Conflicts, and Organizational Support on the Performance of Inpatient Nurses

Q: What is the main focus of this study?

A: The main focus of this study is to investigate the influence of workloads, multiple role conflicts, and organizational support on the performance of inpatient nurses at the University of North Sumatra Hospital.

Q: What are the key findings of this study?

A: The key findings of this study are:

• Workload has a positive and significant influence on the performance of nurses.
• Dual role conflicts have a negative effect on the performance of nurses, although the influence is not significant.
• Organizational support has a positive and significant influence on the performance of nurses.

Q: What are the implications of this study for hospital management?

A: The implications of this study for hospital management are:

• Hospitals should provide adequate resources and support to help nurses manage their workload.
• Hospitals should provide support and resources to help nurses manage their dual role conflicts.
• Hospitals should provide adequate organizational support to help nurses perform their duties effectively.

Q: What are the implications of this study for nurses?

A: The implications of this study for nurses are:

• Nurses should be aware of the importance of managing their workload and dual role conflicts to maintain their job satisfaction and motivation.
• Nurses should be aware of the importance of organizational support in improving their performance and job satisfaction.

Q: What are the limitations of this study?

A: The limitations of this study are:

• The sample size was relatively small, which may limit the generalizability of the findings.
• The study only focused on married female nurses, which may not be representative of all nurses.
• The study only used a questionnaire as the data collection method, which may not provide a comprehensive understanding of the factors affecting nurse performance.

Q: What are the recommendations for future research?

A: The recommendations for future research are:

• Increase the sample size to improve the generalizability of the findings.
• Include a more diverse sample of nurses, such as male nurses and nurses with different marital status.
• Use a more comprehensive data collection method, such as interviews and observations, to provide a more comprehensive understanding of the factors affecting nurse performance.
• Investigate the impact of workload, dual role conflicts, and organizational support on nurse performance in different hospital settings.

Q: What are the practical implications of this study for healthcare organizations?

A: The practical implications of this study for healthcare organizations are:

• Healthcare organizations should prioritize the management of workload and dual role conflicts to improve nurse performance and job satisfaction.
• Healthcare organizations should provide adequate organizational support to help nurses perform their duties effectively.
• Healthcare organizations should invest in training and development programs to improve nurse performance and job satisfaction.

Q: What are the theoretical implications of this study?

A: The theoretical implications of this study are:

• The study provides evidence for the importance of workload, dual role conflicts, and organizational support in affecting nurse performance.
• The study contributes to the development of a theoretical framework for understanding the factors affecting nurse performance.
• The study highlights the need for further research on the factors affecting nurse performance and job satisfaction.

Q: What are the policy implications of this study?

A: The policy implications of this study are:

• Policymakers should prioritize the management of workload and dual role conflicts to improve nurse performance and job satisfaction.
• Policymakers should invest in training and development programs to improve nurse performance and job satisfaction.
• Policymakers should provide adequate organizational support to help nurses perform their duties effectively.

Q: What are the future directions for research on nurse performance and job satisfaction?

A: The future directions for research on nurse performance and job satisfaction are:

• Investigate the impact of workload, dual role conflicts, and organizational support on nurse performance in different hospital settings.
• Develop a theoretical framework for understanding the factors affecting nurse performance and job satisfaction.
• Conduct further research on the practical implications of this study for healthcare organizations and policymakers.