The Influence Of The Pentagon Fraud Element On The Tendency Of Cheating Behavior In The Driver Of Online Transportation Gojek In The City Of Medan

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The Influence of the Pentagon Fraud Element on the Tendency of Cheating Behavior in Gojek Drivers in Medan

Introduction

The rapid development of digital technology has given birth to various online transportation platforms, one of which is the popular Gojek in Indonesia. In Medan, the existence of Gojek provides easy access to transportation for the community. However, behind the ease, the potential for cheating behavior arises among drivers. This study aims to reveal the effect of the Pentagon Fraud Element, namely Pressure, Opportunity, Rationalization, Competence, and Arrogance, on the tendency of cheating behavior in Gojek drivers in Medan.

Background

The online transportation platform has become a crucial part of modern transportation systems, providing convenience and accessibility to users. However, the ease of use and accessibility of these platforms also create opportunities for cheating behavior among drivers. Cheating behavior can take many forms, including fare manipulation, route deviation, and false reporting of trip details. The prevalence of cheating behavior can lead to a loss of trust among users, damage to the reputation of the platform, and ultimately, a decline in the overall quality of service.

Methodology

This study uses a quantitative approach, involving 378 Gojek drivers in Medan as a sample. Data is collected through a Likert scale to measure the tendency of cheating behavior and pentagon fraud elements. The study employs Multiple Linear Regression Analysis to examine the relationship between the pentagon fraud elements and the tendency of cheating behavior.

Results

The results of this study show a strong positive influence of the Pentagon Fraud element on the tendency of cheating behavior, with an effective contribution of 88.2%. This means that the higher the pentagon fraud element owned by the driver, the greater the tendency to carry out cheating behavior.

Understanding the Pentagon Fraud Element

The Pentagon Fraud Element is a framework that consists of five components: Pressure, Opportunity, Rationalization, Competence, and Arrogance. Each component plays a crucial role in influencing the tendency of cheating behavior among drivers.

*** Pressure: ** Financial pressure, high income targets, or urgent needs can encourage drivers to commit fraud. For example, a driver may feel pressured to meet a high income target, leading them to manipulate fares or take shortcuts to increase their earnings.

*** Opportunity: ** Opportunities to commit fraud, such as situations that allow manipulation of application systems, can trigger cheating behavior. For instance, a driver may exploit a loophole in the system to manipulate fares or report false trip details.

*** Rationalization: ** The driver may convince himself that the cheating behavior he does can be justified, for example, with a reason that their income is low. This rationalization can lead to a decrease in the driver's sense of guilt and increase their likelihood of engaging in cheating behavior.

*** Competence: ** Drivers who feel competent and have the ability to commit fraud without being detected, tend to be bolder to do it. For example, a driver who feels confident in their ability to manipulate the system may be more likely to engage in cheating behavior.

*** Arrogance: ** Arrogant attitude and superiority can make the driver feel above the rules and not reluctant to break them. For instance, a driver who feels superior to the rules may be more likely to engage in cheating behavior, such as taking shortcuts or manipulating fares.

Implications and Recommendations

The results of this study provide some important implications:

*** Improvement of Education and Socialization: ** Gojek needs to improve the education and socialization program of ethics and integrity for drivers. This can include training programs, workshops, and online resources that promote a culture of integrity and ethics among drivers.

*** Strengthening the Supervision System: ** Improvement of the Supervision System, both manually and digital, can minimize opportunities for drivers to commit fraud. This can include the use of advanced technology, such as AI-powered monitoring systems, to detect and prevent cheating behavior.

*** The Active Role of the User: ** Gojek users also play an important role in preventing cheating behavior by reporting every suspicion they experience. This can include reporting incidents of cheating behavior to the platform, providing feedback to drivers, and promoting a culture of integrity among users.

Conclusion

This study highlights the importance of awareness of the factors that can trigger cheating behavior on the online transportation platform. By understanding and overcoming the effect of the Pentagon Fraud element, it is expected to create a more orderly and integrity environment for drivers of Gojek and online transportation service users in Medan. The results of this study provide valuable insights for Gojek and other online transportation platforms to develop effective strategies to prevent cheating behavior and promote a culture of integrity among drivers.
Frequently Asked Questions (FAQs) about the Pentagon Fraud Element and Cheating Behavior in Gojek Drivers

Q: What is the Pentagon Fraud Element?

A: The Pentagon Fraud Element is a framework that consists of five components: Pressure, Opportunity, Rationalization, Competence, and Arrogance. These components play a crucial role in influencing the tendency of cheating behavior among drivers.

Q: What is the relationship between the Pentagon Fraud Element and cheating behavior?

A: The results of this study show a strong positive influence of the Pentagon Fraud element on the tendency of cheating behavior, with an effective contribution of 88.2%. This means that the higher the pentagon fraud element owned by the driver, the greater the tendency to carry out cheating behavior.

Q: What are the five components of the Pentagon Fraud Element?

A: The five components of the Pentagon Fraud Element are:

  • Pressure: Financial pressure, high income targets, or urgent needs can encourage drivers to commit fraud.
  • Opportunity: Opportunities to commit fraud, such as situations that allow manipulation of application systems, can trigger cheating behavior.
  • Rationalization: The driver may convince himself that the cheating behavior he does can be justified, for example, with a reason that their income is low.
  • Competence: Drivers who feel competent and have the ability to commit fraud without being detected, tend to be bolder to do it.
  • Arrogance: Arrogant attitude and superiority can make the driver feel above the rules and not reluctant to break them.

Q: How can Gojek prevent cheating behavior among drivers?

A: Gojek can prevent cheating behavior among drivers by:

  • Improving the education and socialization program of ethics and integrity for drivers.
  • Strengthening the Supervision System, both manually and digital, to minimize opportunities for drivers to commit fraud.
  • Encouraging users to report every suspicion they experience.

Q: What role do users play in preventing cheating behavior?

A: Users play an important role in preventing cheating behavior by:

  • Reporting incidents of cheating behavior to the platform.
  • Providing feedback to drivers.
  • Promoting a culture of integrity among users.

Q: How can drivers prevent cheating behavior?

A: Drivers can prevent cheating behavior by:

  • Being aware of the factors that can trigger cheating behavior, such as pressure, opportunity, rationalization, competence, and arrogance.
  • Developing a strong sense of ethics and integrity.
  • Reporting any suspicious behavior to the platform.

Q: What are the consequences of cheating behavior among drivers?

A: The consequences of cheating behavior among drivers can include:

  • Loss of trust among users.
  • Damage to the reputation of the platform.
  • Decline in the overall quality of service.
  • Financial losses for the platform and users.

Q: How can Gojek promote a culture of integrity among drivers?

A: Gojek can promote a culture of integrity among drivers by:

  • Providing regular training and education on ethics and integrity.
  • Encouraging drivers to report any suspicious behavior.
  • Recognizing and rewarding drivers who demonstrate integrity and ethics.

Q: What is the future of the Pentagon Fraud Element and cheating behavior in Gojek drivers?

A: The future of the Pentagon Fraud Element and cheating behavior in Gojek drivers will depend on the effectiveness of the strategies implemented by Gojek to prevent cheating behavior. By understanding and overcoming the effect of the Pentagon Fraud element, it is expected to create a more orderly and integrity environment for drivers of Gojek and online transportation service users in Medan.