The Influence Of Location, Facilities, Health Workers And Forms Of Action On The Use Of Hospitals As A Place For Delivery Services For Jamsostek Participants In The City Of Medan
The Influence of Location, Facilities, Health Workers, and Forms of Action on the Use of Hospitals as a Place for Delivery Services for Jamsostek Participants in the City of Medan
Introduction
The city of Medan, a major urban center in Indonesia, is home to a significant number of Jamsostek participants who rely on the social security program for their healthcare needs. However, despite the availability of quality healthcare services at Mitra Hospital, a significant number of Jamsostek participants in Medan still prefer to give birth outside the hospital. This phenomenon has raised concerns about the factors that influence the use of hospitals as a place for delivery services for Jamsostek participants in Medan.
Background
In 2006, PT Jamsostek Medan reported a total of 1698 cases of labor, with a staggering 69.5% of these cases being carried out in hospitals or clinics that did not cooperate with Jamsostek. This alarming trend has sparked a question: what factors are driving Jamsostek participants in Medan to opt for delivery services outside of Mitra Hospital?
Research Methodology
To address this question, a research study was conducted using an explanatory survey method involving 160 respondents, comprising Jamsostek participants who use and do not use Mitra Hospital. Data collection was carried out through direct interviews using a questionnaire, and the data was analyzed using multiple logistic regression.
Results
The results of the study revealed that health workers, forms of action, and location have a significant influence on the use of Mitra Hospital as a place for delivery services for Jamsostek participants in Medan.
Health Workers
The quality and professionalism of health workers in Mitra Hospital are crucial factors in determining the decisions of Jamsostek participants. Attention, attitudes, and ability of health workers in providing quality and friendly services are the main considerations. Unbelievable or bad experiences with health workers in Mitra Hospitals can encourage participants to choose a place of labor outside the Jamsostek network.
The Importance of Health Worker Quality
The quality of health workers in Mitra Hospital is a critical factor in determining the decisions of Jamsostek participants. Participants expect health workers to provide quality and friendly services, and any unprofessional behavior or lack of attention can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
The Role of Health Worker Attitudes
The attitudes of health workers in Mitra Hospital play a significant role in determining the decisions of Jamsostek participants. Participants expect health workers to be empathetic, understanding, and supportive, and any negative attitudes can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
The Impact of Health Worker Ability
The ability of health workers in Mitra Hospital is also a critical factor in determining the decisions of Jamsostek participants. Participants expect health workers to be skilled and knowledgeable, and any lack of ability can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Forms of Action
Social Security Participants prefer hospitals that provide various choices of childbirth actions according to their needs and desires. Starting from normal delivery, childbirth with the help of tools, to cesarean section. Lack of actions or lack of information about the procedures available at Mitra Hospital can make participants choose another delivery place.
The Importance of Choice
Jamsostek participants expect hospitals to provide a range of choices for childbirth, including normal delivery, childbirth with the help of tools, and cesarean section. Any lack of choice or lack of information about the procedures available can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
The Role of Information
Jamsostek participants expect hospitals to provide clear and accurate information about the procedures available, including the risks and benefits of each option. Any lack of information or unclear communication can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Location
The distance and accessibility of Mitra Hospital is also a consideration. Jamsostek participants tend to choose a place of labor that is closer to their residence, especially if they do not have a private vehicle. The location of a distant partner hospital or poor accessibility can make participants choose a place of labor that is closer and easy to reach.
The Importance of Accessibility
Jamsostek participants expect hospitals to be easily accessible, with clear signage and minimal travel time. Any lack of accessibility or poor signage can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
The Role of Distance
Jamsostek participants expect hospitals to be located in a convenient and accessible location, with minimal travel time. Any distant location or poor accessibility can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Recommendations
Based on the findings of this study, the following recommendations are made for PT Jamsostek and Mitra Hospital:
Building a Stronger Partnership
PT Jamsostek needs to build a stronger collaboration with Mitra Hospital to unite health service procedures. This includes standardization of procedures, training of health workers, and the provision of appropriate tools and technologies.
Periodic Monitoring
PT Jamsostek needs to regularly monitor and evaluate the performance of Mitra Hospital in implementing the Health Insurance program. This monitoring is important to ensure the quality of service and participant satisfaction.
Health Socialization and Education
PT Jamsostek and Mitra Hospital need to work together in conducting socialization and health education to Jamsostek participants. Education about the importance of giving birth in Mitra Hospital, the procedures available, and the benefits offered need to be conveyed effectively so that participants understand and believe in the services provided.
Conclusion
The use of hospitals as a place for delivery services for Jamsostek participants in Medan is influenced by a range of factors, including health workers, forms of action, and location. By paying attention to these factors and implementing the recommendations outlined in this study, it is expected that the use of labor services at Mitra Jamsostek Hospital in Medan can be improved. This will provide benefits for Jamsostek participants in gaining quality and affordable access to health services.
Frequently Asked Questions (FAQs) about the Influence of Location, Facilities, Health Workers, and Forms of Action on the Use of Hospitals as a Place for Delivery Services for Jamsostek Participants in the City of Medan
Q: What is the main reason why Jamsostek participants in Medan still prefer to give birth outside of Mitra Hospital?
A: The main reason is the influence of health workers, forms of action, and location. Jamsostek participants expect health workers to provide quality and friendly services, and any unprofessional behavior or lack of attention can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Q: What are the key factors that influence the use of hospitals as a place for delivery services for Jamsostek participants in Medan?
A: The key factors are:
- Health workers: The quality and professionalism of health workers in Mitra Hospital are crucial factors in determining the decisions of Jamsostek participants.
- Forms of action: Jamsostek participants prefer hospitals that provide various choices of childbirth actions according to their needs and desires.
- Location: The distance and accessibility of Mitra Hospital is also a consideration.
Q: What is the importance of health worker quality in determining the decisions of Jamsostek participants?
A: Health worker quality is a critical factor in determining the decisions of Jamsostek participants. Participants expect health workers to provide quality and friendly services, and any unprofessional behavior or lack of attention can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Q: What is the role of health worker attitudes in determining the decisions of Jamsostek participants?
A: Health worker attitudes play a significant role in determining the decisions of Jamsostek participants. Participants expect health workers to be empathetic, understanding, and supportive, and any negative attitudes can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Q: What is the impact of health worker ability on determining the decisions of Jamsostek participants?
A: Health worker ability is also a critical factor in determining the decisions of Jamsostek participants. Participants expect health workers to be skilled and knowledgeable, and any lack of ability can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Q: What are the benefits of providing various choices of childbirth actions for Jamsostek participants?
A: Providing various choices of childbirth actions can lead to increased satisfaction and trust among Jamsostek participants. Participants expect hospitals to provide a range of choices for childbirth, including normal delivery, childbirth with the help of tools, and cesarean section.
Q: What is the importance of clear and accurate information about the procedures available for Jamsostek participants?
A: Clear and accurate information about the procedures available is crucial for Jamsostek participants. Participants expect hospitals to provide clear and accurate information about the risks and benefits of each option, and any lack of information or unclear communication can lead to dissatisfaction and a decision to opt for delivery services outside the hospital.
Q: What are the benefits of improving the accessibility and location of Mitra Hospital for Jamsostek participants?
A: Improving the accessibility and location of Mitra Hospital can lead to increased satisfaction and trust among Jamsostek participants. Participants expect hospitals to be easily accessible, with clear signage and minimal travel time.
Q: What are the recommendations for PT Jamsostek and Mitra Hospital to improve the use of hospitals as a place for delivery services for Jamsostek participants in Medan?
A: The recommendations are:
- Building a stronger partnership between PT Jamsostek and Mitra Hospital to unite health service procedures.
- Periodic monitoring and evaluation of the performance of Mitra Hospital in implementing the Health Insurance program.
- Conducting socialization and health education to Jamsostek participants about the importance of giving birth in Mitra Hospital, the procedures available, and the benefits offered.
Q: What are the expected outcomes of implementing the recommendations for PT Jamsostek and Mitra Hospital?
A: The expected outcomes are:
- Improved use of hospitals as a place for delivery services for Jamsostek participants in Medan.
- Increased satisfaction and trust among Jamsostek participants.
- Improved quality and affordability of healthcare services for Jamsostek participants.