The Influence Of Interpersonal Communication On The Performance Of Inpatient Room Implementing Nurses In The Regional General Hospital Of Dr.Djasamen Saragih Pematangsiantar In 2014

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The Influence of Interpersonal Communication on the Performance of Inpatient Room Implementing Nurses in the Regional General Hospital of Dr. Djasamen Saragih Pematangsiantar in 2014

Introduction

Interpersonal communication is a crucial aspect of building positive and effective relationships, especially in the context of health services. In the healthcare industry, effective communication is essential for ensuring the quality of care provided to patients. A study conducted in 2014 at the Regional General Hospital of Dr. Djasamen Saragih Pematangsiantar examined the effect of interpersonal communication of the head of the room on the performance of the implementing nurse in the inpatient room. This study aimed to investigate the relationship between interpersonal communication and nurse performance, with a focus on the five aspects of interpersonal communication: openness, empathy, supporting attitudes, positive attitudes, and equality.

Background

Effective interpersonal communication is critical in the healthcare industry, as it enables healthcare professionals to work together seamlessly, provide high-quality care, and improve patient outcomes. In the context of inpatient rooms, effective communication between the head of the room and the implementing nurse is essential for ensuring the smooth operation of the room and providing high-quality care to patients. However, the quality of interpersonal communication can vary significantly depending on the individual characteristics of the head of the room and the implementing nurse.

Methodology

This study involved 54 implementing nurses randomly selected from a total of 126 nurses who worked in the hospital. Data was collected through interviews and analyzed using multiple linear regression tests. The results of the study showed that effective interpersonal communication has a significant influence on the performance of nurses. The five aspects of interpersonal communication under study were openness, empathy, supporting attitudes, positive attitudes, and equality.

Results

The results of the study showed that empathy is the most dominant factor in influencing nurses' performance. This suggests that the head of an inpatient room who is empathetic and able to understand the feelings of nurses will create a more positive and supportive work environment, which in turn will have an impact on improving nurses' performance. In addition to empathy, equality and supporting attitudes also have a positive influence on the performance of nurses. This suggests that the head of a fair room and supports his nurse will help increase their motivation and morale.

Discussion

The findings of this study have significant implications for improving nurse performance in inpatient rooms. Effective interpersonal communication is a critical factor in improving nurse performance, and the head of the room plays a crucial role in promoting effective communication. The study suggests that the head of the room should focus on building effective interpersonal communication skills, including empathy, equality, and supporting attitudes. By doing so, the head of the room can create a positive and supportive work environment that promotes nurse performance.

Suggestions to Improve Nurse Performance

Based on the findings of this research, here are some suggestions to improve the performance of nurses in Dr. Djasamen Saragih Pematangsiantar:

Improving the Quality of Interpersonal Communication

  • The hospital can provide training or courses on interpersonal communication to the head of the room. This training needs to focus on how to build effective, empathy, and supportive communication.
  • The head of the room needs to be an example in applying effective interpersonal communication. They must be objective, open, and able to build good relationships with the implementing nurse.

Building Effective Leadership

  • The head of the room needs to be a role model in promoting effective interpersonal communication. They must be able to create a positive and supportive work environment that promotes nurse performance.
  • The head of the room needs to be able to communicate effectively with the implementing nurse, including providing clear instructions, feedback, and support.

Nursing Committee Support

  • The Nursing Committee can play an active role in helping the head of the room to improve their communication skills. Committee can provide various training and assistance programs to improve the quality of communication between nurses.
  • The Nursing Committee can also provide support and resources to the head of the room, including providing training on effective communication skills and providing feedback on their communication style.

Conclusion

Effective interpersonal communication is a critical factor in improving nurse performance in inpatient rooms. The head of the room plays a crucial role in promoting effective communication, and the hospital can provide training and support to help the head of the room improve their communication skills. By applying the suggestions mentioned in this study, it is expected that the performance of nurses in Dr. Djasamen Saragih Pematangsiantar can continue to increase, leading to improved patient outcomes and a more positive work environment.

Recommendations for Future Research

This study provides a foundation for future research on the relationship between interpersonal communication and nurse performance. Future studies can build on the findings of this study by examining the impact of interpersonal communication on nurse performance in different contexts, such as in outpatient settings or in different types of healthcare facilities. Additionally, future studies can examine the impact of interpersonal communication on patient outcomes, such as patient satisfaction and health outcomes.

Limitations of the Study

This study has several limitations that should be noted. First, the study was conducted in a single hospital, which may limit the generalizability of the findings to other hospitals. Second, the study relied on self-reported data from the implementing nurses, which may be subject to bias. Finally, the study did not examine the impact of interpersonal communication on patient outcomes, which is an important area for future research.

References

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Frequently Asked Questions (FAQs) about Interpersonal Communication and Nurse Performance

Q: What is interpersonal communication, and why is it important in healthcare?

A: Interpersonal communication refers to the exchange of information, ideas, and emotions between individuals, including healthcare professionals. Effective interpersonal communication is crucial in healthcare because it enables healthcare professionals to work together seamlessly, provide high-quality care, and improve patient outcomes.

Q: What are the five aspects of interpersonal communication that were studied in this research?

A: The five aspects of interpersonal communication that were studied in this research are:

  1. Openness: The ability to be open and transparent in communication.
  2. Empathy: The ability to understand and share the feelings of others.
  3. Supporting attitudes: The ability to provide support and encouragement to others.
  4. Positive attitudes: The ability to maintain a positive and optimistic attitude in communication.
  5. Equality: The ability to treat others with respect and equality.

Q: What was the most dominant factor in influencing nurse performance in this study?

A: The most dominant factor in influencing nurse performance in this study was empathy. This suggests that the head of the room who is empathetic and able to understand the feelings of nurses will create a more positive and supportive work environment, which in turn will have an impact on improving nurse performance.

Q: What are some suggestions to improve nurse performance based on the findings of this study?

A: Some suggestions to improve nurse performance based on the findings of this study include:

  1. Improving the quality of interpersonal communication: The hospital can provide training or courses on interpersonal communication to the head of the room.
  2. Building effective leadership: The head of the room needs to be a role model in promoting effective interpersonal communication.
  3. Nursing Committee Support: The Nursing Committee can play an active role in helping the head of the room to improve their communication skills.

Q: What are some limitations of this study?

A: Some limitations of this study include:

  1. Single hospital setting: The study was conducted in a single hospital, which may limit the generalizability of the findings to other hospitals.
  2. Self-reported data: The study relied on self-reported data from the implementing nurses, which may be subject to bias.
  3. Limited scope: The study did not examine the impact of interpersonal communication on patient outcomes, which is an important area for future research.

Q: What are some recommendations for future research?

A: Some recommendations for future research include:

  1. Examining the impact of interpersonal communication on patient outcomes: Future studies can examine the impact of interpersonal communication on patient outcomes, such as patient satisfaction and health outcomes.
  2. Examining the impact of interpersonal communication in different contexts: Future studies can examine the impact of interpersonal communication in different contexts, such as in outpatient settings or in different types of healthcare facilities.
  3. Examining the impact of interpersonal communication on nurse performance in different settings: Future studies can examine the impact of interpersonal communication on nurse performance in different settings, such as in different hospitals or healthcare facilities.

Q: What are some implications of this study for healthcare professionals?

A: Some implications of this study for healthcare professionals include:

  1. The importance of effective interpersonal communication: Effective interpersonal communication is crucial in healthcare because it enables healthcare professionals to work together seamlessly, provide high-quality care, and improve patient outcomes.
  2. The need for leadership support: Healthcare leaders need to support and promote effective interpersonal communication among healthcare professionals.
  3. The need for ongoing education and training: Healthcare professionals need ongoing education and training on effective interpersonal communication skills to improve patient outcomes and nurse performance.

Q: What are some implications of this study for healthcare organizations?

A: Some implications of this study for healthcare organizations include:

  1. The need for a culture of effective interpersonal communication: Healthcare organizations need to create a culture of effective interpersonal communication among healthcare professionals.
  2. The need for leadership support and resources: Healthcare organizations need to provide leadership support and resources to promote effective interpersonal communication among healthcare professionals.
  3. The need for ongoing education and training: Healthcare organizations need to provide ongoing education and training on effective interpersonal communication skills to improve patient outcomes and nurse performance.