The Experience Of The People Who Receive The Puskesmas Nurses' Services Often Medan Tembung Subdistrict, North Sumatra
The Experience of the People Who Receive the Puskesmas Nurses' Services Often in Medan Tembung Subdistrict, North Sumatra
Introduction
The Puskesmas (Community Health Center) is a crucial health facility in providing first-level health services to the community. In the Puskesmas often located in Medan Tembung District, North Sumatra, nurses play a vital role in organizing health services. They are expected to provide services that are not only curative but also promotive and preventive. This study aims to explore the experience of people who receive services from nurses at the Puskesmas often.
Background
The Puskesmas often is a health facility that provides essential health services to the community. Nurses are the backbone of the health services provided in the Puskesmas often. They are responsible for providing treatment, health checks, and counseling to patients. However, the quality of services provided by nurses can vary greatly, affecting patient satisfaction. This study aims to explore the experience of people who receive services from nurses at the Puskesmas often.
Methodology
This study used a phenomenological design, which allows researchers to understand the meaning and subjective experience of participants. The sampling technique applied was purposive sampling, where ten participants were chosen based on certain criteria to represent their experiences. Data analysis was carried out using content analysis, which identified key themes from public experience.
Results
The results revealed four main themes related to the experience of the community in the Puskesmas often:
1. Receipt of Health Services from Nurses
Participants feel various aspects of services provided by nurses, which include treatment, health checks, and counseling. The quality of services provided by nurses can vary greatly, affecting patient satisfaction. Some participants reported that nurses were empathetic and caring, while others reported that nurses seemed less concerned.
Example of Caring Behavior
"I was feeling unwell, and the nurse took the time to explain my condition and provide me with treatment. She was very caring and made me feel comfortable." - Participant 1
Example of Non-Caring Behavior
"I went to the Puskesmas often for a health check, but the nurse seemed rushed and didn't take the time to explain my results. I felt like I was just a number, not a person." - Participant 2
2. Caring and Non-Caring Behavior
There are differences in nurses' behavior, where some nurses show empathy and caring (caring) in providing services, while others sometimes seem less concerned (non-Caring). This affects patient satisfaction with the services received.
Example of Caring Behavior
"The nurse was very kind and understanding when I was feeling anxious. She took the time to explain my condition and provided me with reassurance." - Participant 3
Example of Non-Caring Behavior
"I was feeling unwell, and the nurse seemed dismissive of my symptoms. She didn't take the time to listen to me or provide me with treatment." - Participant 4
3. Explanation and Approval before Action
The community appreciates when the nurse gives a clear explanation of the actions to be carried out, as well as asking for approval from the patient. This increases public confidence in the maintenance process.
Example of Clear Explanation
"The nurse explained my condition and the treatment I needed in a way that I could understand. She also asked for my approval before proceeding with the treatment." - Participant 5
Example of Lack of Explanation
"I went to the Puskesmas often for a health check, but the nurse didn't explain my results or provide me with any information about my condition." - Participant 6
4. Expectations of Nurse Services
The community wants an increase in nurse services, especially in terms of timeliness and quality of service. They hope that nurses can be more responsive and competent in dealing with various health problems faced by the community.
Example of Expectation
"I expect nurses to be more responsive and competent in dealing with health problems. I also expect them to provide clear explanations and ask for my approval before proceeding with treatment." - Participant 7
Conclusion
This study provides insight into the experience of people who receive services from nurses at the Puskesmas often. The results highlight the importance of caring and non-caring behavior, explanation and approval before action, and expectations of nurse services. The study recommends that the Puskesmas often evaluate the health services provided and find out the strengths and weaknesses that exist in order to improve the quality of nursing services.
Recommendations
Based on the findings of this study, the following recommendations are made:
- The Puskesmas often should evaluate the health services provided and identify areas for improvement.
- Nurses should be trained to provide clear explanations and ask for patient approval before proceeding with treatment.
- The Puskesmas often should increase the number of nurses and provide them with the necessary resources to provide high-quality services.
- The community should be educated about the importance of seeking health services and the role of nurses in providing care.
Limitations
This study has several limitations. The sample size was small, and the study was conducted in one location. Future studies should aim to recruit a larger sample size and conduct the study in multiple locations.
Future Research
Future research should aim to explore the experience of people who receive services from nurses in different health facilities. The study should also aim to identify the factors that affect patient satisfaction with nurse services.
Conclusion
This study provides insight into the experience of people who receive services from nurses at the Puskesmas often. The results highlight the importance of caring and non-caring behavior, explanation and approval before action, and expectations of nurse services. The study recommends that the Puskesmas often evaluate the health services provided and find out the strengths and weaknesses that exist in order to improve the quality of nursing services.
Frequently Asked Questions (FAQs) About the Experience of People Who Receive the Puskesmas Nurses' Services Often in Medan Tembung Subdistrict, North Sumatra
Q: What is the purpose of this study?
A: The purpose of this study is to explore the experience of people who receive services from nurses at the Puskesmas often in Medan Tembung Subdistrict, North Sumatra.
Q: What design was used in this study?
A: This study used a phenomenological design, which allows researchers to understand the meaning and subjective experience of participants.
Q: How many participants were involved in this study?
A: Ten participants were chosen based on certain criteria to represent their experiences.
Q: What were the main themes identified in this study?
A: The four main themes identified in this study were:
- Receipt of Health Services from Nurses: Participants feel various aspects of services provided by nurses, which include treatment, health checks, and counseling.
- Caring and Non-Caring Behavior: There are differences in nurses' behavior, where some nurses show empathy and caring (caring) in providing services, while others sometimes seem less concerned (non-Caring).
- Explanation and Approval before Action: The community appreciates when the nurse gives a clear explanation of the actions to be carried out, as well as asking for approval from the patient.
- Expectations of Nurse Services: The community wants an increase in nurse services, especially in terms of timeliness and quality of service.
Q: What are the implications of this study?
A: The study highlights the importance of caring and non-caring behavior, explanation and approval before action, and expectations of nurse services. The study recommends that the Puskesmas often evaluate the health services provided and find out the strengths and weaknesses that exist in order to improve the quality of nursing services.
Q: What are the limitations of this study?
A: This study has several limitations. The sample size was small, and the study was conducted in one location. Future studies should aim to recruit a larger sample size and conduct the study in multiple locations.
Q: What are the recommendations of this study?
A: The study recommends that the Puskesmas often evaluate the health services provided and find out the strengths and weaknesses that exist in order to improve the quality of nursing services. Nurses should be trained to provide clear explanations and ask for patient approval before proceeding with treatment. The Puskesmas often should increase the number of nurses and provide them with the necessary resources to provide high-quality services.
Q: What are the future research directions?
A: Future research should aim to explore the experience of people who receive services from nurses in different health facilities. The study should also aim to identify the factors that affect patient satisfaction with nurse services.
Q: What are the implications for practice?
A: The study highlights the importance of caring and non-caring behavior, explanation and approval before action, and expectations of nurse services. Nurses should be trained to provide clear explanations and ask for patient approval before proceeding with treatment. The Puskesmas often should increase the number of nurses and provide them with the necessary resources to provide high-quality services.
Q: What are the implications for policy?
A: The study recommends that the Puskesmas often evaluate the health services provided and find out the strengths and weaknesses that exist in order to improve the quality of nursing services. This can inform policy decisions related to the allocation of resources and the development of nursing services.
Conclusion
This Q&A article provides answers to frequently asked questions about the experience of people who receive the Puskesmas nurses' services often in Medan Tembung Subdistrict, North Sumatra. The study highlights the importance of caring and non-caring behavior, explanation and approval before action, and expectations of nurse services. The study recommends that the Puskesmas often evaluate the health services provided and find out the strengths and weaknesses that exist in order to improve the quality of nursing services.