The Experience Of The Head Of The Room In Managing Nursing Services In The Intensive Care Unit In The Government Hospital In Medan City

The Experience of the Head of the Room in Managing Nursing Services in the Intensive Care Unit in the Government Hospital in Medan City

Managing Soul and Bodies: The Story of the Head of the Room in the ICU Room of the Government Hospital in Medan

The Intensive Care Unit (ICU) room in the hospital is a battlefield for medical personnel. Here, patients with critical conditions and serious diseases struggle to survive, need intensive attention and treatment. In the midst of the hustle and bustle of medical equipment and time pressure, the figure of the head of the room plays a crucial role in ensuring the smooth running of nursing services. Effective leadership is essential in the ICU, where every minute counts, and the lives of patients depend on the quick thinking and decisive actions of medical personnel.

This study, which uses a qualitative approach with descriptive phenomenological design, explores the experience of the heads of rooms in ICU two government hospitals in Medan, namely Dr. Pirngadi Medan and H. Adam Malik General Hospital Medan. Through in-depth interviews with 12 heads of rooms, this study found four main themes that describe their experience in leading the nursing team in the ICU:

Resolving the Conflict: The Key to Harmonization and Focus

Being the head of the room in the ICU is not only a matter of managing patients, but also managing humans. Medical personnel, patient families, and even fellow colleagues sometimes experience differences of opinion or conflict. The ability of the head of the room in resolving conflict wisely is the key in maintaining the harmonization and focus of the team, so that patient services are maintained. In the ICU, conflicts can arise from various sources, including communication breakdowns, differing opinions on patient care, and personal differences among team members. The head of the room must be able to navigate these conflicts effectively, using their emotional intelligence, communication skills, and problem-solving abilities to resolve issues and maintain a positive team dynamic.

Performing Emergency Procedures: The Art of Saving Lives

Emergency situations in the ICU can occur at any time. The ability of the head of the room in carrying out invasive procedures, such as the installation of breathing hose or catheter installation, is very important in saving the patient's life. In the ICU, medical personnel must be prepared to respond to emergencies at a moment's notice, using their skills and knowledge to stabilize patients and prevent further complications. The head of the room must be able to think critically and make quick decisions in high-pressure situations, using their expertise and experience to guide their team.

Organization and Coordination: The Backbone of Effective Teamwork

ICU is a dense space with activity, involving many parties such as specialist doctors, nurses, therapists, and other medical personnel. The ability of the head of the room in managing schedules, delegating tasks, and coordinating teamwork is very important to ensure the smooth flow of patient service. In the ICU, effective teamwork is essential to provide high-quality patient care. The head of the room must be able to coordinate the efforts of multiple team members, ensuring that each patient receives the care they need in a timely and efficient manner.

Severe Responsibility: The Weight of Leadership

This research shows that the role and responsibility of the head of the room in the ICU is very heavy. They are not only responsible for patient safety, but also to the welfare of the nursing team. The head of the room must be able to motivate the team, provide support, and be a role model for nurses. In the ICU, the head of the room is responsible for ensuring that patients receive the best possible care, while also maintaining a positive and supportive work environment for their team members.

Valuable Lessons: The Importance of Effective Leadership in the ICU

This research reveals how important the role of the head of the room is to ensure the quality of nursing services in the ICU. The ability to lead the team, resolve conflicts, and handling emergency situations is the key to their success. The results of this study should be an evaluation material for hospital management in improving the quality of human resources and facilities available in the ICU, so that nursing services can be improved and patients can receive the best treatment.

Suggestion: Improving Human Resources, Facilities, and Psychological Support

Improvement of Human Resources

It is necessary to conduct training and development for the head of the room so that they have more capable abilities in leading the team, resolving conflicts, and carrying out emergency procedures. This can include training in leadership skills, conflict resolution, and emergency procedures, as well as opportunities for professional development and growth.

Improvement of Facilities

Hospitals need to provide adequate facilities and equipment to support the smoothness of nursing services in the ICU. This can include investing in new medical equipment, improving the physical environment of the ICU, and providing adequate staffing and resources to support patient care.

Psychological Support

It is important to provide psychological support for the head of the room, because their work has a high level of stress. Counseling programs or discussion groups can help them in maintaining mental and emotional health. This can include providing access to mental health services, offering stress management training, and creating a supportive work environment that encourages open communication and teamwork.

By understanding the challenges and needs faced by the head of the room in the ICU, it is expected that nursing services in the ICU room can be improved and have a positive impact on the recovery of patients. Effective leadership, conflict resolution, emergency procedures, organization and coordination, and severe responsibility are the key factors that can improve the quality of nursing services in the ICU.
Frequently Asked Questions: The Experience of the Head of the Room in Managing Nursing Services in the Intensive Care Unit

Q: What is the role of the head of the room in the ICU?

A: The head of the room in the ICU plays a crucial role in ensuring the smooth running of nursing services. They are responsible for leading the team, resolving conflicts, and handling emergency situations. Their ability to think critically and make quick decisions in high-pressure situations is essential in saving patients' lives.

Q: What are the challenges faced by the head of the room in the ICU?

A: The head of the room in the ICU faces various challenges, including managing conflicts, performing emergency procedures, organizing and coordinating teamwork, and dealing with the severe responsibility of patient care. They must also navigate the complexities of the ICU environment, where every minute counts and the lives of patients depend on their quick thinking and decisive actions.

Q: How can the head of the room improve their leadership skills?

A: The head of the room can improve their leadership skills by attending training and development programs, seeking feedback from their team members, and practicing effective communication and conflict resolution skills. They can also seek mentorship from experienced leaders and participate in leadership development programs to enhance their skills and knowledge.

Q: What are the benefits of effective leadership in the ICU?

A: Effective leadership in the ICU can lead to improved patient outcomes, increased team morale, and enhanced job satisfaction. It can also reduce stress and burnout among team members, improve communication and collaboration, and promote a positive and supportive work environment.

Q: How can hospitals support the head of the room in the ICU?

A: Hospitals can support the head of the room in the ICU by providing adequate resources and facilities, offering training and development opportunities, and promoting a positive and supportive work environment. They can also provide psychological support and counseling services to help the head of the room manage stress and maintain their mental and emotional health.

Q: What are the implications of this study for nursing practice and education?

A: This study highlights the importance of effective leadership in the ICU and the need for nursing education programs to focus on developing leadership skills among nurses. It also emphasizes the importance of providing adequate resources and support for nurses working in the ICU, including training and development opportunities, psychological support, and a positive and supportive work environment.

Q: What are the limitations of this study?

A: This study has several limitations, including the small sample size and the limited scope of the research. Future studies should aim to recruit a larger sample size and explore the experiences of head of the room in different ICU settings.

Q: What are the future directions for research on the head of the room in the ICU?

A: Future research should aim to explore the experiences of head of the room in different ICU settings, including pediatric and neonatal ICUs. It should also investigate the impact of effective leadership on patient outcomes and team morale, and explore the role of technology in supporting leadership in the ICU.

By understanding the challenges and needs faced by the head of the room in the ICU, we can improve the quality of nursing services and promote a positive and supportive work environment. Effective leadership, conflict resolution, emergency procedures, organization and coordination, and severe responsibility are the key factors that can improve the quality of nursing services in the ICU.