The Effect Of Work Stress And Work Environment On Employee Performance At PT Pegadaian (Persero) CP Pancur Batu

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The Effect of Work Stress and Work Environment on Employee Performance at PT Pegadaian (Persero) CP Pancur Batu

Introduction

In today's fast-paced business world, employee performance is a crucial factor in determining the success of an organization. PT Pegadaian (Persero) CP Pancur Batu, a leading state-owned company in Indonesia, is no exception. The company's performance is heavily reliant on the productivity and motivation of its employees. However, various studies have shown that work stress and work environment can significantly impact employee performance. This study aims to analyze the effect of work stress and work environment on employee performance at PT Pegadaian (Persero) CP Pancur Batu.

Background of the Study

PT Pegadaian (Persero) CP Pancur Batu is a state-owned company that provides pawnbroking services to the public. The company has a large workforce, with over 40 employees, who are responsible for providing excellent customer service and managing the company's operations. However, the company's employees face various challenges, including high workload, tight deadlines, and pressure from superiors, which can lead to work stress. Moreover, the company's work environment, including the physical workspace, relationships between colleagues, and available facilities, can also impact employee performance.

Methodology

This study used a quantitative approach, with a sample size of 40 employees from PT Pegadaian (Persero) CP Pancur Batu. The data was collected through interviews and distribution of questionnaires to employees. The analysis technique used was multiple linear regression analysis to examine the relationship between work stress, work environment, and employee performance.

Analysis of the Effect of Work Stress

Work stress is a physiological and psychological response experienced by employees when facing excessive work demands. In the context of PT Pegadaian, work stress can arise due to high workload, tight deadlines, or pressure from superiors. The results of this study showed that work stress had a significant negative impact on employee performance. This can be explained because prolonged stress can reduce employee focus and productivity. In addition, stress can also affect mental and physical health, which ultimately leads to high attendance and decreased performance.

The Effect of the Work Environment

On the other hand, a conducive work environment has proven to have a positive effect on employee performance. The work environment includes various aspects such as work atmosphere, available facilities, and relationships between colleagues. A fun and supportive environment can increase employee motivation and create better collaboration among the teams. Employees who feel comfortable and valued tend to be more productive and committed to their work. In the context of PT Pegadaian, efforts to create a good work environment should be a priority for management.

The Relationship Between Work Stress and Work Environment

The results of this study also showed that work stress and work environment have a significant influence on employee performance at PT Pegadaian (Persero) CP Pancur Batu. The partial test revealed that work stress has a significant negative impact on employee performance, while the work environment has a positive and significant impact on their performance. This suggests that employees who experience high levels of work stress tend to perform poorly, while those who work in a conducive environment tend to perform better.

Conclusion

From the results of this study, it can be concluded that both work stress and work environment have a significant influence on employee performance at PT Pegadaian (Persero) CP Pancur Batu. Therefore, it is essential for management to pay attention to these aspects in improving employee performance. Develop stress management programs and create a conducive work environment can be a strategic step to increase employee productivity and job satisfaction. Further research can be carried out to explore other factors that may also contribute to employee performance in this company.

Recommendations

Based on the findings of this study, the following recommendations are made:

  1. Develop stress management programs: PT Pegadaian (Persero) CP Pancur Batu should develop stress management programs to help employees cope with work stress. This can include training sessions, counseling services, and relaxation techniques.
  2. Create a conducive work environment: The company should prioritize creating a good work environment, including a fun and supportive atmosphere, available facilities, and positive relationships between colleagues.
  3. Monitor and evaluate employee performance: Management should regularly monitor and evaluate employee performance to identify areas for improvement and provide feedback to employees.
  4. Provide training and development opportunities: The company should provide training and development opportunities to employees to enhance their skills and knowledge, which can lead to improved performance.

Limitations of the Study

This study has several limitations, including:

  1. Small sample size: The sample size of 40 employees may not be representative of the entire workforce of PT Pegadaian (Persero) CP Pancur Batu.
  2. Quantitative approach: The study used a quantitative approach, which may not capture the nuances of employee experiences and perceptions.
  3. Limited scope: The study focused on the effect of work stress and work environment on employee performance, which may not be the only factors influencing employee performance.

Future Research Directions

Future research can be carried out to explore other factors that may also contribute to employee performance in PT Pegadaian (Persero) CP Pancur Batu. Some potential research directions include:

  1. Examining the impact of leadership style on employee performance: Research can be conducted to examine the impact of leadership style on employee performance, including the effects of transformational leadership, transactional leadership, and servant leadership.
  2. Investigating the role of employee engagement on employee performance: Research can be conducted to investigate the role of employee engagement on employee performance, including the effects of job satisfaction, organizational commitment, and employee motivation.
  3. Exploring the impact of technology on employee performance: Research can be conducted to explore the impact of technology on employee performance, including the effects of digital tools, social media, and online collaboration platforms.
    Frequently Asked Questions (FAQs) About the Effect of Work Stress and Work Environment on Employee Performance at PT Pegadaian (Persero) CP Pancur Batu

Q: What is the main objective of this study? A: The main objective of this study is to analyze the effect of work stress and work environment on employee performance at PT Pegadaian (Persero) CP Pancur Batu.

Q: What is work stress, and how does it affect employee performance? A: Work stress is a physiological and psychological response experienced by employees when facing excessive work demands. It can lead to a significant negative impact on employee performance, reducing focus and productivity, and affecting mental and physical health.

Q: What is a conducive work environment, and how does it affect employee performance? A: A conducive work environment includes various aspects such as work atmosphere, available facilities, and relationships between colleagues. It can increase employee motivation and create better collaboration among the teams, leading to improved performance.

Q: What are the key findings of this study? A: The key findings of this study are that work stress and work environment have a significant influence on employee performance at PT Pegadaian (Persero) CP Pancur Batu. Work stress has a significant negative impact on employee performance, while a conducive work environment has a positive and significant impact on their performance.

Q: What are the implications of this study for management? A: The implications of this study for management are that they should prioritize creating a good work environment and develop stress management programs to help employees cope with work stress. This can lead to improved employee performance and job satisfaction.

Q: What are the limitations of this study? A: The limitations of this study are that it has a small sample size, uses a quantitative approach, and has a limited scope. Future research can be carried out to explore other factors that may also contribute to employee performance in PT Pegadaian (Persero) CP Pancur Batu.

Q: What are the recommendations of this study? A: The recommendations of this study are that PT Pegadaian (Persero) CP Pancur Batu should develop stress management programs, create a conducive work environment, monitor and evaluate employee performance, and provide training and development opportunities to employees.

Q: What are the future research directions of this study? A: The future research directions of this study are to examine the impact of leadership style on employee performance, investigate the role of employee engagement on employee performance, and explore the impact of technology on employee performance.

Q: How can this study be applied in real-world settings? A: This study can be applied in real-world settings by providing insights for management on how to create a good work environment and develop stress management programs. It can also be used to inform policy and practice in organizations to improve employee performance and job satisfaction.

Q: What are the implications of this study for employee well-being? A: The implications of this study for employee well-being are that it highlights the importance of creating a good work environment and managing work stress to improve employee performance and job satisfaction. This can lead to improved employee well-being and reduced turnover rates.

Q: What are the implications of this study for organizational performance? A: The implications of this study for organizational performance are that it highlights the importance of creating a good work environment and managing work stress to improve employee performance and job satisfaction. This can lead to improved organizational performance and competitiveness.