The Effect Of The Doctor's Interpersonal Communication On Patient Satisfaction At The Royal Prima Medan General Hospital

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The Effect of Doctor's Interpersonal Communication on Patient Satisfaction at Royal Prima Medan Hospital: A Review

Introduction

In today's healthcare landscape, community expectations of high-quality health services in hospitals are increasing. The doctor, as the spearhead in health services, plays an important role in building patient satisfaction. One key factor that can increase patient satisfaction is effective interpersonal communication between the doctor and the patient. Good communication can create a sense of comfort, build trust, and increase patient understanding of the medical therapy provided. This article aims to discuss the effect of doctor's interpersonal communication on patient satisfaction at the Royal Prima Medan General Hospital.

Background

Effective interpersonal communication is a crucial aspect of healthcare services. It involves the exchange of information, ideas, and emotions between healthcare providers and patients. Good communication can lead to better health outcomes, increased patient satisfaction, and improved adherence to treatment plans. However, the quality of interpersonal communication between doctors and patients can be influenced by various factors, including cultural, technical, and training-related factors.

Methodology

This study was conducted to identify the effect of doctor's interpersonal communication on patient satisfaction at the Royal Prima Medan General Hospital. Quantitative research with descriptive design was conducted by involving all inpatients at the Royal Prima Medan General Hospital in January to April 2019. As many as 80 inpatients in four inpatient rooms became research samples. Data were analyzed using the Chi-Square test.

Results

The results showed that of the five principles of interpersonal communication studied, none had a significant effect on patient satisfaction. This finding becomes interesting because so far interpersonal communication is considered an important factor in building a positive doctor-patient relationship. The lack of significant effect of interpersonal communication on patient satisfaction may be due to various factors, including:

Lack of Training and Awareness

Maybe doctors at the Royal Prima Medan General Hospital have not received adequate training on effective interpersonal communication in the context of health services. Lack of awareness of the importance of interpersonal communication can also be a cause factor. Effective interpersonal communication requires a deep understanding of the patient's needs, concerns, and values. Without proper training, doctors may not be equipped to provide the level of communication that patients expect.

Cultural Factors

Communication patterns in Indonesian society that tend to be passive and less open may also be an obstacle in building effective communication between doctors and patients. In a culture where direct communication is not encouraged, patients may feel uncomfortable expressing their concerns or needs, leading to a breakdown in communication.

Technical Factors

High workload, constraints of consultation time, and lack of communication supporting facilities such as comfortable waiting rooms may also be a factor that complicates doctors in applying the principle of interpersonal communication. Technical factors can limit the time and resources available for effective communication, making it challenging for doctors to build a positive relationship with patients.

Recommendations for Increasing Patient Satisfaction

This study provides recommendations for the Royal Prima Medan General Hospital to improve the quality of health services, especially in terms of doctor's communication for patients in the inpatient room. Some steps that can be taken:

Interpersonal Communication Training

Hospitals need to hold interpersonal communication training for doctors. This training must be designed by taking into account the context of health services and patient needs in Indonesia. Effective interpersonal communication training should focus on building the skills and confidence of doctors to communicate effectively with patients.

Increasing Awareness

Increasing the awareness of doctors about the importance of interpersonal communication in building a positive doctor-patient relationship. Awareness campaigns can help doctors understand the value of effective communication in improving patient satisfaction and health outcomes.

Evaluation and Monitoring

Performing periodic evaluation and monitoring of the interpersonal communication of doctors, both through direct observation or through a patient satisfaction survey. Regular evaluation and monitoring can help identify areas for improvement and provide feedback to doctors on their communication skills.

Conclusion

Improving the quality of interpersonal communication doctors can increase patient satisfaction and ultimately have a positive impact on the quality of overall health services. Thus, hospitals can continue to strive to meet the expectations of the community for quality health services. By implementing the recommendations outlined in this study, hospitals can improve the quality of care provided to patients and enhance their overall experience.

Limitations of the Study

This study has several limitations that should be acknowledged. Firstly, the study was conducted in a single hospital, which may limit the generalizability of the findings. Secondly, the study used a quantitative approach, which may not capture the nuances of interpersonal communication. Finally, the study did not explore the impact of interpersonal communication on patient outcomes, which is an important area for future research.

Future Research Directions

Future research should focus on exploring the impact of interpersonal communication on patient outcomes, such as patient satisfaction, adherence to treatment plans, and health outcomes. Additionally, research should investigate the effectiveness of interpersonal communication training programs in improving patient satisfaction and health outcomes. By addressing these research gaps, healthcare providers can develop evidence-based strategies to improve the quality of care provided to patients.

References

  • [List of references cited in the study]

Appendix

  • [Appendix materials, such as additional tables or figures, that support the findings of the study]
    Frequently Asked Questions (FAQs) about the Effect of Doctor's Interpersonal Communication on Patient Satisfaction

Q: What is the importance of interpersonal communication in healthcare?

A: Interpersonal communication is a crucial aspect of healthcare services. It involves the exchange of information, ideas, and emotions between healthcare providers and patients. Good communication can lead to better health outcomes, increased patient satisfaction, and improved adherence to treatment plans.

Q: What are the key factors that influence the quality of interpersonal communication between doctors and patients?

A: The quality of interpersonal communication between doctors and patients can be influenced by various factors, including cultural, technical, and training-related factors. Cultural factors, such as communication patterns in Indonesian society, may limit the effectiveness of interpersonal communication. Technical factors, such as high workload and constraints of consultation time, may also complicate doctors in applying the principle of interpersonal communication.

Q: What are the benefits of effective interpersonal communication in healthcare?

A: Effective interpersonal communication in healthcare can lead to better health outcomes, increased patient satisfaction, and improved adherence to treatment plans. It can also help to build trust and rapport between doctors and patients, leading to a more positive doctor-patient relationship.

Q: What are some strategies for improving interpersonal communication in healthcare?

A: Some strategies for improving interpersonal communication in healthcare include:

  • Providing training and education on effective interpersonal communication for healthcare providers
  • Increasing awareness of the importance of interpersonal communication in building a positive doctor-patient relationship
  • Evaluating and monitoring the interpersonal communication of healthcare providers
  • Implementing policies and procedures that support effective interpersonal communication, such as providing comfortable waiting rooms and adequate consultation time

Q: What are some challenges to implementing effective interpersonal communication in healthcare?

A: Some challenges to implementing effective interpersonal communication in healthcare include:

  • Limited resources and time for healthcare providers to communicate effectively with patients
  • Cultural and language barriers that may limit the effectiveness of interpersonal communication
  • Technical factors, such as high workload and constraints of consultation time, that may complicate doctors in applying the principle of interpersonal communication

Q: How can healthcare providers measure the effectiveness of interpersonal communication in healthcare?

A: Healthcare providers can measure the effectiveness of interpersonal communication in healthcare by using various metrics, such as:

  • Patient satisfaction surveys
  • Adherence to treatment plans
  • Health outcomes, such as blood pressure and cholesterol levels
  • Feedback from patients and families on the quality of care provided

Q: What are some future research directions for improving interpersonal communication in healthcare?

A: Some future research directions for improving interpersonal communication in healthcare include:

  • Exploring the impact of interpersonal communication on patient outcomes, such as patient satisfaction and adherence to treatment plans
  • Investigating the effectiveness of interpersonal communication training programs in improving patient satisfaction and health outcomes
  • Developing evidence-based strategies for improving interpersonal communication in healthcare, such as implementing policies and procedures that support effective interpersonal communication.

Q: How can patients and families contribute to improving interpersonal communication in healthcare?

A: Patients and families can contribute to improving interpersonal communication in healthcare by:

  • Providing feedback to healthcare providers on the quality of care provided
  • Asking questions and seeking clarification on medical information
  • Participating in patient education and support programs
  • Advocating for policies and procedures that support effective interpersonal communication in healthcare.

Q: What are some resources for healthcare providers and patients who want to learn more about improving interpersonal communication in healthcare?

A: Some resources for healthcare providers and patients who want to learn more about improving interpersonal communication in healthcare include:

  • The American Medical Association (AMA) website, which provides resources and guidance on effective interpersonal communication in healthcare
  • The National Patient Safety Foundation (NPSF) website, which provides resources and guidance on patient-centered care and effective interpersonal communication
  • The Agency for Healthcare Research and Quality (AHRQ) website, which provides resources and guidance on patient-centered care and effective interpersonal communication.