The Effect Of System Quality And Information Quality On User Satisfaction Enterprise Resource Planning-System Application And Product In Data Processing (ERP-SAP) With Perceived Usefulness As Moderating Variables In PTPN III (Persero) Garden/Unit In Labuhan Batu II

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The Effect of System Quality and Information Quality on User Satisfaction Enterprise Resource Planning-System Application and Product in Data Processing (ERP-SAP) with Perceived Usefulness as Moderating Variables in PTPN III (Persero) Garden/Unit in Labuhan Batu II

Introduction

In today's fast-paced business environment, Enterprise Resource Planning (ERP) systems have become an essential tool for organizations to manage their operations efficiently. One of the key factors that determine the success of an ERP system is the user satisfaction. User satisfaction is a critical aspect of ERP implementation, as it directly affects the adoption and utilization of the system. This study aims to examine the effect of system quality and information quality on user satisfaction of ERP-SAP system at PTPN III (Persero) Garden/Unit in Labuhan Batu II, with perceived usefulness as moderating variables.

System Quality and Information Quality

System quality and information quality are two key elements that affect the effectiveness of the ERP-SAP implementation. System quality refers to how well the ERP system functions, including speed, efficiency, and security. On the other hand, information quality is related to accuracy, relevance, and ease of understanding the data generated by the system. The quality of the system and information available has a significant impact on user satisfaction. A well-designed and efficient system with accurate and relevant information will lead to higher user satisfaction.

In this study, the results show that system quality and information quality have a positive and significant influence on SAP user satisfaction. This means that the better the quality of the system and information available, the more satisfied users of the services provided. This finding is consistent with previous studies that have shown the importance of system quality and information quality in ERP implementation.

Perceived Usefulness as Moderating Variables

Perceived usefulness is a critical factor that affects user satisfaction in ERP implementation. It refers to the degree to which users believe that the system will improve their performance. In this study, perceived usefulness is expected to moderate the relationship between system quality and information quality on user satisfaction. However, the results of this study indicate that perceived usefulness is not a significant moderator in this context.

This finding is interesting, as many previous studies have shown that perceived usefulness can increase user satisfaction. The lack of significance of perceived usefulness as a moderator in this study suggests that other factors may contribute to user satisfaction in the ERP context. This opens opportunities for further research to understand other factors that may influence user satisfaction in ERP implementation.

Research Implications

The results of this study have important implications for the management of PTPN III (Persero) in optimizing the use of the ERP-SAP system. Improving the quality of the system and information will be a strategic step to increase user satisfaction. Management needs to consider training and continuous development for users, so they can take advantage of all the features offered by the ERP system.

By understanding the factors that influence user satisfaction, companies can be better in increasing operational efficiency and gaining competitive benefits in the market. This study also suggested the need for further study to explore other factors that can play a role in influencing ERP user satisfaction, such as technical support and organizational culture.

Conclusion

Overall, this research provides valuable insights on the effect of system quality and information quality on ERP-SAP user satisfaction at PTPN III (Persero). Although perceived usefulness does not function as a moderator, this result is still important for the development and improvement strategy of information systems in the company. For this reason, PTPN III (Persero) needs to continue to invest in improving the quality of the system and information to improve user experience and achieve better organizational goals.

Recommendations

Based on the findings of this study, the following recommendations are made:

  1. Improve system quality: PTPN III (Persero) should focus on improving the quality of the ERP-SAP system, including speed, efficiency, and security.
  2. Enhance information quality: The company should also focus on improving the quality of information available, including accuracy, relevance, and ease of understanding.
  3. Provide training and development: Management should consider providing training and continuous development for users to take advantage of all the features offered by the ERP system.
  4. Explore other factors: Further research is needed to explore other factors that can play a role in influencing ERP user satisfaction, such as technical support and organizational culture.

By implementing these recommendations, PTPN III (Persero) can improve user satisfaction and achieve better organizational goals.
Frequently Asked Questions (FAQs) on the Effect of System Quality and Information Quality on User Satisfaction Enterprise Resource Planning-System Application and Product in Data Processing (ERP-SAP) with Perceived Usefulness as Moderating Variables in PTPN III (Persero) Garden/Unit in Labuhan Batu II

Q: What is the main objective of this study? A: The main objective of this study is to examine the effect of system quality and information quality on user satisfaction of ERP-SAP system at PTPN III (Persero) Garden/Unit in Labuhan Batu II, with perceived usefulness as moderating variables.

Q: What are system quality and information quality? A: System quality refers to how well the ERP system functions, including speed, efficiency, and security. Information quality is related to accuracy, relevance, and ease of understanding the data generated by the system.

Q: What is the relationship between system quality and user satisfaction? A: The results of this study show that system quality has a positive and significant influence on user satisfaction. This means that the better the quality of the system, the more satisfied users of the services provided.

Q: What is the relationship between information quality and user satisfaction? A: The results of this study also show that information quality has a positive and significant influence on user satisfaction. This means that the better the quality of information available, the more satisfied users of the services provided.

Q: What is the role of perceived usefulness in this study? A: Perceived usefulness is expected to moderate the relationship between system quality and information quality on user satisfaction. However, the results of this study indicate that perceived usefulness is not a significant moderator in this context.

Q: What are the implications of this study for PTPN III (Persero)? A: The results of this study have important implications for the management of PTPN III (Persero) in optimizing the use of the ERP-SAP system. Improving the quality of the system and information will be a strategic step to increase user satisfaction.

Q: What are the recommendations of this study for PTPN III (Persero)? A: Based on the findings of this study, the following recommendations are made:

  1. Improve system quality: PTPN III (Persero) should focus on improving the quality of the ERP-SAP system, including speed, efficiency, and security.
  2. Enhance information quality: The company should also focus on improving the quality of information available, including accuracy, relevance, and ease of understanding.
  3. Provide training and development: Management should consider providing training and continuous development for users to take advantage of all the features offered by the ERP system.
  4. Explore other factors: Further research is needed to explore other factors that can play a role in influencing ERP user satisfaction, such as technical support and organizational culture.

Q: What are the limitations of this study? A: This study has several limitations, including:

  1. Sample size: The sample size of this study is relatively small, which may limit the generalizability of the findings.
  2. Context: The study is conducted in a specific context, which may not be representative of other organizations.
  3. Measurement: The study uses self-reported measures, which may be subject to biases and limitations.

Q: What are the future research directions? A: Future research should focus on exploring other factors that can play a role in influencing ERP user satisfaction, such as technical support and organizational culture. Additionally, further research is needed to validate the findings of this study in other contexts.