The Effect Of Nurse Workload On The Quality Of Nursing Services In The Inpatient Room Of RSU. Dr. F.L. Tobing Sibolga
The Effect of Nurse Workload on the Quality of Nursing Services in the Inpatient Room of RSU. Dr. F.L. Tobing Sibolga
Introduction
The quality of nursing services in the inpatient room of a hospital is a critical aspect of patient care. However, the workload of nurses can significantly impact the quality of these services. This study aims to examine the effect of nurse workload on the quality of nursing services in the hospital inpatient room of RSU. Dr. F.L. Tobing Sibolga. The study found that nurses' workloads can cause a decrease in service quality, and the researchers used the work sampling method to measure the workload of nurses and analyzed using the Chi-Square test with a significance level of 0.05.
Methodology
The study used a quantitative approach to collect data from 54 nurses in the hospital inpatient room. The researchers measured the workload of nurses using the work sampling method, which involves observing and recording the activities of nurses over a specified period. The data was then analyzed using the Chi-Square test to determine the relationship between workload and service quality.
Results
The results of the study showed that 27.8% of the nurses experienced mild workload, 44.4% moderate, and 27.8% experienced severe workload. The study also found a significant relationship between workload and service quality. The workload of nurses had a negative impact on the five dimensions of service quality, namely physical evidence, reliability, responsiveness, guarantee of certainty, and empathy. Although the workload in the hospital inpatient room of RSU. Dr. F.L. Tobing Sibolga is categorized as moderate, the overall quality of service is considered less quality.
Deeper Analysis
The results of this study underline the importance of nurse workload management to improve service quality. High workload can cause fatigue, stress, and decreased concentration on nurses, which have a negative impact on their ability to provide quality nursing care. It can also trigger a high level of nurse turnover, which can further worsen service quality. The study highlights the need for hospital management to prioritize nurse workload management and create a healthy and supportive work environment for nurses.
Recommendations
Based on the findings of this study, researchers provide several recommendations to overcome the problem of nurse workload and its impact on service quality:
- Facilitate the workload of nurses: Hospital management is recommended to provide work relief for nurses in each room, for example by establishing administrative administration employees in each room. This will free nurses from administrative tasks that are not related to nursing care, so they can focus on their main tasks.
- Addition of nurses: Research shows that the addition of nurses is very important to improve the quality of service. The ratio of nurses to the ideal patient can help ensure that each patient receives appropriate nursing care and is fulfilled.
Conclusion
This research emphasizes the importance of attention to the workload of nurses and their impact on service quality. Hospital management must be proactive in creating a healthy and supportive work environment for nurses, so that they can provide the best service for patients. By paying attention to the workload and needs of nurses, hospitals can achieve their goals to provide high-quality health services.
Implications for Practice
The findings of this study have several implications for practice:
- Nurse workload management: Hospital management should prioritize nurse workload management and create a healthy and supportive work environment for nurses.
- Addition of nurses: The addition of nurses is essential to improve the quality of service. The ratio of nurses to the ideal patient can help ensure that each patient receives appropriate nursing care and is fulfilled.
- Administrative support: Hospital management should provide administrative support to nurses, such as establishing administrative administration employees in each room, to free nurses from administrative tasks that are not related to nursing care.
Limitations of the Study
This study has several limitations:
- Sample size: The sample size of the study was limited to 54 nurses, which may not be representative of the entire hospital.
- Methodology: The study used a quantitative approach, which may not capture the nuances of nurse workload and its impact on service quality.
- Generalizability: The findings of the study may not be generalizable to other hospitals or healthcare settings.
Future Research Directions
Future research should focus on:
- Qualitative studies: Conducting qualitative studies to explore the experiences of nurses and patients in relation to nurse workload and service quality.
- Longitudinal studies: Conducting longitudinal studies to examine the impact of nurse workload on service quality over time.
- Intervention studies: Conducting intervention studies to evaluate the effectiveness of nurse workload management strategies on service quality.
Frequently Asked Questions (FAQs) about the Effect of Nurse Workload on the Quality of Nursing Services
Q: What is the main focus of the study on nurse workload and its impact on service quality?
A: The main focus of the study is to examine the effect of nurse workload on the quality of nursing services in the hospital inpatient room of RSU. Dr. F.L. Tobing Sibolga.
Q: What method was used to measure the workload of nurses in the study?
A: The work sampling method was used to measure the workload of nurses in the study.
Q: What were the results of the study in terms of nurse workload?
A: The study found that 27.8% of the nurses experienced mild workload, 44.4% moderate, and 27.8% experienced severe workload.
Q: What was the relationship between nurse workload and service quality found in the study?
A: The study found a significant relationship between nurse workload and service quality. The workload of nurses had a negative impact on the five dimensions of service quality, namely physical evidence, reliability, responsiveness, guarantee of certainty, and empathy.
Q: What are the implications of the study for hospital management?
A: The study highlights the importance of nurse workload management to improve service quality. Hospital management should prioritize nurse workload management and create a healthy and supportive work environment for nurses.
Q: What are the recommendations of the study for hospital management?
A: The study recommends that hospital management should:
- Facilitate the workload of nurses by providing work relief and administrative support.
- Add more nurses to improve the ratio of nurses to patients and ensure that each patient receives appropriate nursing care.
Q: What are the limitations of the study?
A: The study has several limitations, including a small sample size, a quantitative approach, and limited generalizability.
Q: What are the future research directions suggested by the study?
A: The study suggests that future research should focus on:
- Conducting qualitative studies to explore the experiences of nurses and patients in relation to nurse workload and service quality.
- Conducting longitudinal studies to examine the impact of nurse workload on service quality over time.
- Conducting intervention studies to evaluate the effectiveness of nurse workload management strategies on service quality.
Q: What are the implications of the study for patient care?
A: The study highlights the importance of nurse workload management to improve service quality and patient care. By prioritizing nurse workload management, hospitals can ensure that patients receive high-quality care and have a positive experience.
Q: What are the implications of the study for nursing education and practice?
A: The study highlights the importance of nurse workload management in nursing education and practice. Nursing educators and practitioners should prioritize nurse workload management and create a healthy and supportive work environment for nurses.
Q: What are the implications of the study for healthcare policy and administration?
A: The study highlights the importance of nurse workload management in healthcare policy and administration. Healthcare policymakers and administrators should prioritize nurse workload management and create a supportive work environment for nurses.