Sibisa Application Development In Realizing A Smart City Program By The Medan City Population And Civil Registry Office

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Introduction

In recent years, the concept of Smart City has gained significant attention from local governments worldwide, aiming to improve the quality of life of communities and city ecosystems. One of the initiatives introduced in the city of Medan is the Sibisa application, designed to facilitate the public in managing administrative documents online. This application demonstrates the city government's commitment to presenting public services that are more efficient and easily accessible. This study aims to explore how the development of Sibisa applications contributes to the Smart City program by the Medan City Population and Civil Registry Office.

Background

The concept of Smart City is a strategic approach to urban development, focusing on the use of technology and data to improve the quality of life of citizens. It involves the integration of various systems, including transportation, energy, and public services, to create a more efficient and sustainable city. In the city of Medan, the Sibisa application is one of the initiatives introduced to support the Smart City program. This application allows citizens to manage administrative documents online, reducing the need for physical visits to government offices.

Methodology

This study uses a qualitative approach, adapting the capacity building model put forward by Merilee S. Grindle (1997). The model has three main indicators: human resource development, organizational strengthening, and institutional reform. The study aims to explore how the development of Sibisa applications contributes to these indicators, providing insights into the effectiveness of the application in realizing the Smart City program.

Human Resource Development

The development of human resources in the Department of Population and Civil Registration of Medan City is crucial in ensuring the effective implementation of the Sibisa application. However, the results of this study show that the department still encounters various obstacles in this area. One of the problems identified is the lack of the number of employees, which has a negative impact on the effectiveness of training and education. Without an optimal training program, the ability of employees to operate Sibisa applications and provide good services to the community is also hampered.

The Importance of Human Resource Development

Human resource development is essential in ensuring the effective implementation of the Sibisa application. The lack of trained employees can lead to a range of problems, including:

  • Inefficient use of technology
  • Poor customer service
  • Increased workload for existing employees
  • Reduced productivity

To address these issues, it is essential to increase the number of employees and provide sustainable training so that they can adapt to existing technology.

Organizational Strengthening

In terms of organizational strengthening, a special team was formed to manage the Sibisa application, consisting of a service implementation team (operator and verifier) as well as a team of experts. The formation of this team is a positive step in strengthening the organizational structure in charge of supervising and evaluating the use of the application.

The Role of Organizational Strengthening

Organizational strengthening is critical in ensuring the effective implementation of the Sibisa application. The formation of a special team can help to:

  • Improve customer service
  • Increase efficiency
  • Reduce errors
  • Enhance the overall user experience

With the existence of a trained and professional team, it is expected that services to the community can be improved and run according to established procedures.

Institutional Reform

Changes from the manual system to the digital system reflect the existence of institutional reforms in the Department of Population and Civil Registration of Medan City. Although there has been an effort to change the way public services to be more modern, there are still obstacles in community understanding of the technology applied.

The Importance of Institutional Reform

Institutional reform is essential in ensuring the effective implementation of the Sibisa application. The lack of understanding of technology can lead to a range of problems, including:

  • Reduced adoption of the application
  • Poor customer service
  • Increased workload for existing employees
  • Reduced productivity

To address these issues, it is essential to implement a socialization and education program on the use of Sibisa applications to the wider community.

Conclusion

Overall, the development of the Sibisa application by the Medan City Population and Civil Registry Office is a good first step in realizing the Smart City program. However, to achieve optimal results, there needs to be more attention to the development of human resources, strengthening organizations, and institutional reforms. With the right support, it is hoped that this application can provide concrete benefits for the community and support the realization of a smarter and integrated Medan city.

Recommendations

Based on the findings of this study, the following recommendations are made:

  • Increase the number of employees in the Department of Population and Civil Registration of Medan City to ensure the effective implementation of the Sibisa application.
  • Provide sustainable training to employees to ensure they can adapt to existing technology.
  • Implement a socialization and education program on the use of Sibisa applications to the wider community.
  • Strengthen the organizational structure in charge of supervising and evaluating the use of the application.
  • Continuously monitor and evaluate the effectiveness of the Sibisa application to ensure it meets the needs of the community.

By implementing these recommendations, it is hoped that the Sibisa application can provide concrete benefits for the community and support the realization of a smarter and integrated Medan city.

Introduction

In our previous article, we explored the development of the Sibisa application by the Medan City Population and Civil Registry Office and its contribution to the Smart City program. In this article, we will answer some of the frequently asked questions (FAQs) related to the Sibisa application and its implementation.

Q: What is the Sibisa application?

A: The Sibisa application is a digital platform designed to facilitate the public in managing administrative documents online. It allows citizens to access various services, including birth and death certificates, marriage certificates, and identity cards, among others.

Q: What are the benefits of using the Sibisa application?

A: The Sibisa application offers several benefits, including:

  • Convenience: Citizens can access various services online, reducing the need for physical visits to government offices.
  • Efficiency: The application streamlines the process of accessing services, reducing waiting times and increasing productivity.
  • Security: The application ensures the security and confidentiality of citizen data.
  • Accessibility: The application is accessible 24/7, making it easier for citizens to access services at their convenience.

Q: Who can use the Sibisa application?

A: The Sibisa application is open to all citizens of Medan, Indonesia. Citizens can access the application using their mobile devices or computers.

Q: How do I register for the Sibisa application?

A: To register for the Sibisa application, citizens can follow these steps:

  1. Visit the official website of the Medan City Population and Civil Registry Office.
  2. Click on the "Register" button.
  3. Fill out the registration form with the required information.
  4. Verify your account through the email sent to your registered email address.

Q: What services are available on the Sibisa application?

A: The Sibisa application offers a range of services, including:

  • Birth and death certificates
  • Marriage certificates
  • Identity cards
  • Passport applications
  • Vehicle registration
  • Business registration

Q: How do I access my services on the Sibisa application?

A: To access your services on the Sibisa application, follow these steps:

  1. Log in to your account using your username and password.
  2. Click on the "My Services" tab.
  3. Select the service you want to access.
  4. Follow the instructions to complete the service.

Q: What if I encounter any issues while using the Sibisa application?

A: If you encounter any issues while using the Sibisa application, you can contact the Medan City Population and Civil Registry Office's customer service team through the following channels:

Q: Is the Sibisa application secure?

A: Yes, the Sibisa application is secure. It uses advanced encryption technology to protect citizen data and ensure the confidentiality and integrity of transactions.

Q: Can I access the Sibisa application offline?

A: No, the Sibisa application requires an internet connection to access. However, citizens can access the application's offline features, such as saving their progress and resuming later.

Q: How do I update my information on the Sibisa application?

A: To update your information on the Sibisa application, follow these steps:

  1. Log in to your account using your username and password.
  2. Click on the "My Profile" tab.
  3. Select the information you want to update.
  4. Follow the instructions to complete the update.

Q: Can I cancel my account on the Sibisa application?

A: Yes, citizens can cancel their account on the Sibisa application by following these steps:

  1. Log in to your account using your username and password.
  2. Click on the "My Profile" tab.
  3. Select the "Cancel Account" option.
  4. Follow the instructions to complete the cancellation.

By answering these frequently asked questions, we hope to provide citizens with a better understanding of the Sibisa application and its implementation. If you have any further questions or concerns, please do not hesitate to contact the Medan City Population and Civil Registry Office's customer service team.