Segment Email Does Not Stop Resending Email To All Pending Contacts With Long Lead Name

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Introduction

Mautic is a popular open-source marketing automation platform that helps businesses streamline their marketing efforts. However, like any complex software, it can sometimes encounter issues that can affect its performance. In this article, we will discuss a specific issue that has been reported by a Mautic user, where the segment email does not stop resending email to all pending contacts with long lead names.

Background

The issue was first reported in Mautic version 5.2.1, where the segment email would get stuck on sending emails to contacts with very long lead names. The error message in the log file was "Address length is more than 320 characters long." This would affect all remaining contacts and get stuck with all of them in Pending, preventing any emails from being sent out.

Upgrade to 5.2.3 and the Issue Persists

The user then upgraded to Mautic version 5.2.3, which included a fix for the issue (fix #14577). However, the issue persisted, and the email sent out to contacts with long lead names still contained the lead name followed by the email address. Moreover, these contacts were still marked as Pending in the email sending stats, causing Mautic to keep sending the same email to them over and over again.

Reproducing the Issue

To reproduce this issue, follow these steps:

  1. Create a few contacts with a total of characters in the First name and Last name exceeding 33 characters.
  2. Add them to a new segment.
  3. Create a new segment email and add the segment created in Step 2.
  4. Set the segment email created in Step 3 to run.

Analysis of the Issue

The fix applied with #14577 was supposed to truncate long email addresses to only the email part (without the display name) when they exceed the configured limit. However, it seems that this fix is not working as expected, and the issue persists.

Code Review

A code review of the relevant code in Mautic version 5.2.3 did not reveal any obvious issues. However, it is possible that the issue is caused by a subtle bug or a misconfiguration.

Conclusion

In conclusion, the segment email does not stop resending email to all pending contacts with long lead names in Mautic version 5.2.3. This issue persists even after upgrading to the latest version, which included a fix for the issue. To resolve this issue, further investigation and debugging are required.

Recommendations

Based on the analysis of the issue, the following recommendations are made:

  1. Further investigation is required to identify the root cause of the issue.
  2. A code review of the relevant code in Mautic version 5.2.3 should be conducted to identify any potential bugs or misconfigurations.
  3. The fix applied with #14577 should be re-examined to ensure that it is working as expected.

Future Work

To resolve this issue, the following future work is recommended:

  1. Conduct a thorough investigation of the issue to identify the root cause.
  2. Develop a patch or a fix to resolve the issue.
  3. Test the patch or fix thoroughly to ensure that it works as expected.

Code of Conduct

This issue is being reported in accordance with the Mautic Code of Conduct. The user confirms that they have read and agree to follow this project's Code of Conduct.

Bounties Project

If you are a member of Mautic, you can add some funds to the Bounties Project so that the person who completes this task can claim those funds once it is merged by a member of the core team. Read the docs here.

References

Introduction

In our previous article, we discussed a specific issue that has been reported by a Mautic user, where the segment email does not stop resending email to all pending contacts with long lead names. In this article, we will provide a Q&A section to address some of the frequently asked questions related to this issue.

Q: What is the root cause of this issue?

A: The root cause of this issue is not yet clear. However, it is believed to be related to a bug or misconfiguration in the Mautic code. Further investigation is required to identify the root cause.

Q: Why is the email sent out to contacts with long lead names still containing the lead name followed by the email address?

A: This is because the fix applied with #14577 is not working as expected. The fix was supposed to truncate long email addresses to only the email part (without the display name) when they exceed the configured limit. However, it seems that this fix is not being applied correctly.

Q: Why are contacts with long lead names still marked as Pending in the email sending stats?

A: This is because the Pending status is not being updated correctly. When a contact with a long lead name is sent an email, the Pending status is not being cleared, causing Mautic to keep sending the same email to them over and over again.

Q: How can I reproduce this issue?

A: To reproduce this issue, follow these steps:

  1. Create a few contacts with a total of characters in the First name and Last name exceeding 33 characters.
  2. Add them to a new segment.
  3. Create a new segment email and add the segment created in Step 2.
  4. Set the segment email created in Step 3 to run.

Q: What can I do to resolve this issue?

A: To resolve this issue, further investigation and debugging are required. A code review of the relevant code in Mautic version 5.2.3 should be conducted to identify any potential bugs or misconfigurations. The fix applied with #14577 should be re-examined to ensure that it is working as expected.

Q: Can I add some funds to the Bounties Project to help resolve this issue?

A: Yes, if you are a member of Mautic, you can add some funds to the Bounties Project so that the person who completes this task can claim those funds once it is merged by a member of the core team. Read the docs here.

Q: What is the Bounties Project?

A: The Bounties Project is a way for Mautic members to contribute to the project by adding funds to specific tasks or issues. This allows developers to work on specific tasks and earn rewards for their contributions.

Q: How can I get involved in the Bounties Project?

A: To get involved in the Bounties Project, you can visit the Mautic website and click on the "Bounties" tab. From there, you can browse through the available tasks and issues and add funds to the ones that interest you.

Conclusion

In conclusion, the segment email does not stop resending email to all pending contacts with long lead names in Mautic version 5.2.3. This issue persists even after upgrading to the latest version, which included a fix for the issue. To resolve this issue, further investigation and debugging are required. We hope that this Q&A section has provided some helpful information and guidance on how to address this issue.