Screen Blank In Recordings - SCORM File (both Pop Up And Embedded)

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Screen Blank in Recordings - SCORM File (Both Pop-up and Embedded)

In the realm of e-learning, SCORM files play a crucial role in delivering interactive content to learners. However, when it comes to recording user interactions, a common issue arises - the screen remains blank in the recordings. This problem affects both pop-up and embedded versions of the SCORM file, causing frustration for instructors and learners alike. In this article, we will delve into the issue of screen blank in recordings for SCORM files and explore possible solutions.

We are using a Microsoft Clarity tag in Google Tag Manager (GTM) to track user interactions on our SaaS learning site. Our courses are uploaded into the website as SCORM files. The issue arises when the user opens the SCORM file to start interacting with the course. The recordings seem to be blank, and this happens in both the pop-up and embedded versions of the SCORM file.

To reproduce the issue, follow these steps:

  1. User clicks on the SCORM file to open it and start interacting with it.
  2. Recordings are blank in Microsoft Clarity.

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If this issue is happening in a specific project, please provide the following information:

  • Website info: For website projects, include a link to the project page.
  • Project ID: If available, provide the project ID.

The issue is observed in the following browser:

  1. Add GTM tag to SCORM file: Adding the GTM tag to the SCORM file may resolve the issue. However, this solution may not work consistently, as mentioned in the repro steps.
  2. Increase interaction time: As mentioned in the repro steps, increasing the interaction time to more than 10 seconds may resolve the issue. However, this solution may not be feasible for all users.
  3. Check SCORM file configuration: Ensure that the SCORM file is configured correctly, and all necessary settings are enabled.
  4. Verify Microsoft Clarity setup: Verify that the Microsoft Clarity setup is correct, and all necessary settings are enabled.
  5. Contact Microsoft Clarity support: If the issue persists, contact Microsoft Clarity support for further assistance.

The issue of screen blank in recordings for SCORM files is a common problem that affects both pop-up and embedded versions of the SCORM file. By following the repro steps and possible solutions outlined in this article, you can troubleshoot and potentially resolve the issue. If the issue persists, contact Microsoft Clarity support for further assistance.

If this issue is observed in the Microsoft Clarity platform, please reach out to clarityms@microsoft.com with the details of the bug, including the project ID or a link to the project page.

Please add the following labels to the issue:

  • SCORM file
  • Microsoft Clarity
  • Google Tag Manager
  • E-learning
  • Interactive content
  • Recordings
  • Blank screen
  • Pop-up SCORM
  • Embedded SCORM
    Screen Blank in Recordings - SCORM File (Both Pop-up and Embedded) - Q&A

In our previous article, we explored the issue of screen blank in recordings for SCORM files, affecting both pop-up and embedded versions of the SCORM file. In this article, we will address some frequently asked questions (FAQs) related to this issue.

A: SCORM (Sharable Content Object Reference Model) is a standard for e-learning content that allows learning management systems (LMS) to communicate with learning content. SCORM files are used to deliver interactive content to learners.

A: Microsoft Clarity is a free tool that helps you understand how users interact with your website. It provides insights into user behavior, including clicks, scrolls, and time spent on specific pages.

A: There are several reasons why your screen may be blank in recordings, including:

  • Incorrect SCORM file configuration
  • Insufficient interaction time
  • Issues with the Google Tag Manager (GTM) setup
  • Problems with the Microsoft Clarity setup

A: To troubleshoot the issue, follow these steps:

  1. Check the SCORM file configuration to ensure it is correct.
  2. Verify that the interaction time is sufficient (more than 10 seconds).
  3. Check the GTM setup to ensure it is correct.
  4. Verify that the Microsoft Clarity setup is correct.
  5. Contact Microsoft Clarity support for further assistance.

A: Yes, you can add the GTM tag to the SCORM file. However, this solution may not work consistently, as mentioned in the repro steps.

A: If you're still experiencing issues, contact Microsoft Clarity support for further assistance. They can help you troubleshoot the issue and provide additional guidance.

A: The issue is observed in the following browser:

A: Yes, the solution outlined in this article can be applied to other e-learning platforms that use SCORM files and Microsoft Clarity.

The issue of screen blank in recordings for SCORM files is a common problem that affects both pop-up and embedded versions of the SCORM file. By following the troubleshooting steps and possible solutions outlined in this article, you can resolve the issue and ensure that your recordings are accurate and complete.

If this issue is observed in the Microsoft Clarity platform, please reach out to clarityms@microsoft.com with the details of the bug, including the project ID or a link to the project page.

Please add the following labels to the issue:

  • SCORM file
  • Microsoft Clarity
  • Google Tag Manager
  • E-learning
  • Interactive content
  • Recordings
  • Blank screen
  • Pop-up SCORM
  • Embedded SCORM