Performance Of Civil Servants In Making Birth Certificate In The Department Of Population And Civil Registration Of Medan City

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Introduction

In an effort to provide effective and efficient public services, the Department of Population and Civil Registration (Dukcapil) of Medan City has an important role in making birth certificates. The performance of Civil Servants (PNS) in this agency will determine the quality of services received by the community. In this context, civil servants are expected to show integrity, professionalism, neutrality, and free from the pressure and practices of corruption, collusion, and nepotism.

The State Civil Apparatus (ASN), which is regulated by Law Number 5 of 2014, holds great responsibilities in providing quality public services. Community expectations of ASN performance are fast, precise, and transparent service, especially in terms of making birth certificates which are important documents for each individual. However, reality in the field shows that there are still ASN who do not carry out their duties well. This can hamper public access to the services they should have received.

PNS Performance Analysis in Public Services

The performance of civil servants in the Dukcapil Office is not only measured by the speed of the service process, but also from their work attitudes and ethics. The existence of a professional ASN and integrity is the key to increasing public confidence in the government. Good public services will produce community satisfaction, and vice versa, poor service can result in disappointment and loss of trust.

In addition, it is important to create a strict supervision system of ASN performance. With the mechanism of evaluation and feedback from the community, ASN can continue to improve its performance. The use of technology in the birth certificate registration system can also speed up the process and reduce the likelihood of deviations. Therefore, training and capacity building for ASN in Dukcapil is also an equally important thing to maintain the quality of service.

Factors Affecting PNS Performance

There are several factors that can affect the performance of civil servants in making birth certificates. These factors include:

  • Lack of Training and Capacity Building: Civil servants who do not receive adequate training and capacity building may not have the necessary skills to perform their duties effectively.
  • Inadequate Infrastructure and Facilities: Civil servants who work in offices with inadequate infrastructure and facilities may find it difficult to perform their duties efficiently.
  • Corruption and Nepotism: Corruption and nepotism can lead to poor performance and undermine public trust in the government.
  • Lack of Accountability: Civil servants who are not held accountable for their performance may not be motivated to improve their performance.

Improving PNS Performance

To improve the performance of civil servants in making birth certificates, the following strategies can be implemented:

  • Provide Adequate Training and Capacity Building: Civil servants should receive regular training and capacity building to improve their skills and knowledge.
  • Improve Infrastructure and Facilities: Offices should be equipped with adequate infrastructure and facilities to support the work of civil servants.
  • Implement Strict Supervision System: A strict supervision system should be implemented to monitor the performance of civil servants and provide feedback.
  • Use Technology: Technology can be used to speed up the process of making birth certificates and reduce the likelihood of deviations.

Conclusion

Improving the performance of civil servants in making birth certificates in the Department of Population and Civil Registration of Medan City is an urgent and need more attention. A strong commitment is needed from each individual ASN to carry out their duties well, as well as the support of the government in providing adequate facilities and infrastructure. Thus, the expectation of the community to get quality public services can be realized, and the role of ASN as a public servant can be truly felt.

Recommendations

Based on the analysis of the performance of civil servants in making birth certificates, the following recommendations can be made:

  • The government should provide adequate training and capacity building for civil servants to improve their skills and knowledge.
  • The government should improve the infrastructure and facilities of offices to support the work of civil servants.
  • A strict supervision system should be implemented to monitor the performance of civil servants and provide feedback.
  • Technology should be used to speed up the process of making birth certificates and reduce the likelihood of deviations.

By implementing these recommendations, the performance of civil servants in making birth certificates can be improved, and the quality of public services can be enhanced.

Introduction

The Department of Population and Civil Registration (Dukcapil) of Medan City plays a crucial role in making birth certificates, which are essential documents for individuals. However, the performance of civil servants in this agency has been a concern, with some individuals experiencing delays and difficulties in obtaining their birth certificates. In this article, we will address some frequently asked questions (FAQs) about the performance of civil servants in making birth certificates.

Q: What is the role of civil servants in making birth certificates?

A: Civil servants in the Dukcapil Office are responsible for processing and issuing birth certificates. They are expected to provide fast, precise, and transparent services to the public.

Q: Why is the performance of civil servants in making birth certificates important?

A: The performance of civil servants in making birth certificates is crucial because it affects the quality of public services. Good public services will produce community satisfaction, while poor service can result in disappointment and loss of trust.

Q: What are the factors that affect the performance of civil servants in making birth certificates?

A: Several factors can affect the performance of civil servants in making birth certificates, including lack of training and capacity building, inadequate infrastructure and facilities, corruption and nepotism, and lack of accountability.

Q: How can the performance of civil servants in making birth certificates be improved?

A: The performance of civil servants in making birth certificates can be improved by providing adequate training and capacity building, improving infrastructure and facilities, implementing a strict supervision system, and using technology to speed up the process.

Q: What is the role of the government in improving the performance of civil servants in making birth certificates?

A: The government has a crucial role in improving the performance of civil servants in making birth certificates. This includes providing adequate training and capacity building, improving infrastructure and facilities, and implementing a strict supervision system.

Q: How can the public contribute to improving the performance of civil servants in making birth certificates?

A: The public can contribute to improving the performance of civil servants in making birth certificates by providing feedback and suggestions, being patient and understanding, and respecting the work of civil servants.

Q: What are the consequences of poor performance of civil servants in making birth certificates?

A: Poor performance of civil servants in making birth certificates can result in disappointment and loss of trust among the public, which can undermine the credibility of the government.

Q: How can the public access their birth certificates?

A: The public can access their birth certificates by visiting the Dukcapil Office, submitting the required documents, and paying the necessary fees.

Q: What are the required documents for obtaining a birth certificate?

A: The required documents for obtaining a birth certificate include a valid identification card, a birth notification, and a payment receipt.

Q: How long does it take to obtain a birth certificate?

A: The time it takes to obtain a birth certificate varies depending on the complexity of the case and the workload of the civil servants. However, the Dukcapil Office aims to process birth certificates within a reasonable timeframe.

Q: Can I track the status of my birth certificate application?

A: Yes, you can track the status of your birth certificate application by contacting the Dukcapil Office or visiting their website.

Q: What should I do if I encounter difficulties in obtaining my birth certificate?

A: If you encounter difficulties in obtaining your birth certificate, you can contact the Dukcapil Office or seek assistance from a local government official.

By addressing these FAQs, we hope to provide clarity and understanding about the performance of civil servants in making birth certificates and the steps that can be taken to improve it.