OSX 10.10.5 Printing Wrong Sized Paper

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Introduction

Printing documents on the right size of paper can be a frustrating experience, especially when it was working fine just a day before. If you're experiencing issues with your Canon printer printing wrong-sized paper on your Mac running OSX 10.10.5, you're not alone. In this article, we'll guide you through the troubleshooting process to resolve this issue and get your printer back to printing documents on the correct size of paper.

Symptoms and Causes

Symptoms

  • Your Canon printer is printing documents on the wrong size of paper.
  • The printer is complaining or showing an error message.
  • You've tried adjusting the paper size settings in your printer and Mac, but the issue persists.

Causes

  • Outdated printer drivers or firmware.
  • Incorrect paper size settings in your printer or Mac.
  • Corrupted printer settings or cache.
  • Incompatible printer model or paper size.

Troubleshooting Steps

Step 1: Check and Update Printer Drivers and Firmware

  • Update Printer Drivers: Go to the Canon website and download the latest printer drivers for your model. Follow the installation instructions to update the drivers.
  • Update Firmware: Check the Canon website for firmware updates for your printer model. Follow the instructions to update the firmware.

Step 2: Check and Adjust Paper Size Settings

  • Check Paper Size Settings in Printer: Go to the printer settings and check if the paper size is set correctly. Make sure the paper size is set to 7x9.5 inches.
  • Check Paper Size Settings in Mac: Go to the Mac's print settings and check if the paper size is set correctly. Make sure the paper size is set to 7x9.5 inches.

Step 3: Clear Printer Cache and Settings

  • Clear Printer Cache: Go to the printer settings and look for an option to clear the cache. This will reset the printer settings to their default values.
  • Reset Printer Settings: Go to the printer settings and look for an option to reset the settings to their default values.

Step 4: Check for Incompatible Printer Model or Paper Size

  • Check Printer Model: Check if your printer model is compatible with the paper size you're trying to print.
  • Check Paper Size Compatibility: Check if the paper size you're trying to print is compatible with your printer model.

Advanced Troubleshooting Steps

Step 1: Check for Corrupted Printer Settings

  • Check Printer Settings File: Go to the Mac's Library folder and look for a file called "com.canon.printer.plist". This file contains the printer settings. If the file is corrupted, delete it and restart the printer.
  • Reset Printer Settings: Go to the printer settings and look for an option to reset the settings to their default values.

Step 2: Check for Incompatible Printer Model or Paper Size

  • Check Printer Model: Check if your printer model is compatible with the paper size you're trying to print.
  • Check Paper Size Compatibility: Check if the paper size you're trying to print is compatible with your printer model.

Conclusion

Printing documents on the right size of paper can be a frustrating experience, especially when it was working fine just a day before. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue and get your printer back to printing documents on the correct size of paper. Remember to check and update your printer drivers and firmware, adjust the paper size settings, clear the printer cache and settings, and check for incompatible printer model or paper size. If the issue persists, try the advanced troubleshooting steps to resolve the issue.

Additional Resources

Disclaimer

Introduction

In our previous article, we provided a troubleshooting guide to help you resolve the issue of printing wrong-sized paper on your Mac running OSX 10.10.5. However, we understand that sometimes, you may still have questions or need further clarification on certain steps. In this Q&A article, we'll address some of the most frequently asked questions related to printing wrong-sized paper on OSX 10.10.5.

Q: Why is my Canon printer printing wrong-sized paper?

A: There could be several reasons why your Canon printer is printing wrong-sized paper. Some possible causes include outdated printer drivers or firmware, incorrect paper size settings in your printer or Mac, corrupted printer settings or cache, or incompatible printer model or paper size.

Q: How do I update my printer drivers and firmware?

A: To update your printer drivers and firmware, follow these steps:

  1. Go to the Canon website and download the latest printer drivers for your model.
  2. Follow the installation instructions to update the drivers.
  3. Check the Canon website for firmware updates for your printer model.
  4. Follow the instructions to update the firmware.

Q: How do I check and adjust paper size settings in my printer?

A: To check and adjust paper size settings in your printer, follow these steps:

  1. Go to the printer settings and look for the paper size option.
  2. Make sure the paper size is set correctly to 7x9.5 inches.
  3. If the paper size is not set correctly, adjust it to the correct size.

Q: How do I clear printer cache and settings?

A: To clear printer cache and settings, follow these steps:

  1. Go to the printer settings and look for an option to clear the cache.
  2. Click on the option to clear the cache.
  3. Go to the printer settings and look for an option to reset the settings to their default values.
  4. Click on the option to reset the settings.

Q: What if I've tried all the troubleshooting steps and the issue persists?

A: If you've tried all the troubleshooting steps and the issue persists, it's possible that there's a more complex issue at play. In this case, it's recommended to contact a professional for assistance. You can also try contacting Canon support or Apple support for further assistance.

Q: Can I use a different paper size with my Canon printer?

A: Yes, you can use a different paper size with your Canon printer. However, make sure to check the compatibility of the paper size with your printer model before printing.

Q: How do I check if my printer model is compatible with the paper size I'm trying to print?

A: To check if your printer model is compatible with the paper size you're trying to print, follow these steps:

  1. Go to the Canon website and look for the specifications of your printer model.
  2. Check the paper size compatibility list for your printer model.
  3. Make sure the paper size you're trying to print is listed as compatible.

Conclusion

We hope this Q&A article has provided you with the answers you were looking for. Remember to always check and update your printer drivers and firmware, adjust the paper size settings, clear the printer cache and settings, and check for incompatible printer model or paper size. If the issue persists, don't hesitate to contact a professional for assistance.

Additional Resources

Disclaimer

The information provided in this article is for troubleshooting purposes only. If you're not comfortable with troubleshooting or resolving the issue yourself, it's recommended to contact a professional for assistance.