Mountain Duck On MacOS Crashes Finder, Hangs System

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Mountain Duck on macOS Crashes Finder, Hangs System: A Troubleshooting Guide

Mountain Duck, a popular macOS application for mounting cloud storage services as local disks, has been known to cause issues with Finder and system performance. In this article, we will explore a specific scenario where Mountain Duck crashes Finder and hangs the system, and provide a step-by-step guide to troubleshoot and resolve the issue.

The issue described in this article occurred on a MacBook running macOS 15.3.1 (Silicon) with the following software versions:

  • Mountain Duck: v4.17.3
  • Cyberduck: v9.1.3
  • Finder: default macOS Finder application

The user had switched the root of a Google Drive bookmark from /My Drive to / to access Shared Drives and Shared with me. When attempting to open Shared with me via Mountain Duck, the Finder window started to show a large number of items, then hung and displayed a beach ball for an extended period (approximately 20 minutes or more).

Step 1: Verify Index Files Setting

The user had already verified that the Index Files setting was turned off in Mountain Duck. This setting can cause issues with large directories, so it's essential to ensure it's disabled.

Step 2: Check for Conflicting Applications

It's possible that another application is interfering with Mountain Duck's functionality. Try closing all other applications and see if the issue persists.

Step 3: Update Mountain Duck and Cyberduck

Ensure that both Mountain Duck and Cyberduck are up-to-date. Outdated versions may cause compatibility issues or bugs.

Step 4: Reset Mountain Duck Preferences

Resetting Mountain Duck's preferences can sometimes resolve issues caused by corrupted or conflicting settings.

Step 5: Disable Shared with Me

As a temporary workaround, try disabling the Shared with me feature in Mountain Duck. This may help identify if the issue is specific to this feature.

Step 6: Revert to Previous Bookmark Settings

Revert the Google Drive bookmark settings to their original state (i.e., /My Drive as the root). This may help determine if the issue is related to the new bookmark settings.

Step 7: Force Quit Finder and Mountain Duck

If the issue persists, try force quitting both Finder and Mountain Duck. This will terminate the applications and may help resolve the hang.

Step 8: Reinstall Mountain Duck and Cyberduck

If none of the above steps resolve the issue, try reinstalling both Mountain Duck and Cyberduck. This will ensure that the applications are installed with fresh settings and may help resolve any underlying issues.

Mountain Duck can be a powerful tool for accessing cloud storage services on macOS, but it's not immune to issues. By following the troubleshooting steps outlined in this article, users can identify and resolve the problem of Mountain Duck crashing Finder and hanging the system. Remember to always keep your applications up-to-date and to reset preferences and reinstall applications as a last resort.

  • Monitor System Resources: Keep an eye on system resources (CPU, memory, and disk usage) when using Mountain Duck to identify potential bottlenecks.
  • Use a Different Cloud Storage Service: If the issue persists, consider using a different cloud storage service that may be more compatible with Mountain Duck.
  • Contact Support: If none of the above steps resolve the issue, reach out to Mountain Duck's support team for further assistance.
  • MacOS Version: 15.3.1 (Silicon)
  • Mountain Duck Version: 4.17.3
  • Cyberduck Version: 9.1.3
  • Finder Version: default macOS Finder application

Q: What is Mountain Duck and how does it work?

A: Mountain Duck is a macOS application that allows users to mount cloud storage services as local disks. This enables users to access their cloud storage files and folders directly from the Finder, just like local files and folders.

Q: Why does Mountain Duck crash Finder and hang the system?

A: There are several reasons why Mountain Duck may crash Finder and hang the system. Some possible causes include:

  • Conflicting applications: Other applications may be interfering with Mountain Duck's functionality.
  • Corrupted or conflicting settings: Mountain Duck's preferences or settings may be corrupted or conflicting with other applications.
  • Large directories or files: Mountain Duck may struggle with large directories or files, causing the application to hang or crash.
  • Outdated software: Using outdated versions of Mountain Duck or other applications may cause compatibility issues or bugs.

Q: How can I troubleshoot the issue with Mountain Duck crashing Finder and hanging the system?

A: To troubleshoot the issue, try the following steps:

  1. Verify Index Files setting: Ensure that the Index Files setting is turned off in Mountain Duck.
  2. Check for conflicting applications: Close all other applications and see if the issue persists.
  3. Update Mountain Duck and Cyberduck: Ensure that both Mountain Duck and Cyberduck are up-to-date.
  4. Reset Mountain Duck preferences: Reset Mountain Duck's preferences to their default settings.
  5. Disable Shared with Me: Temporarily disable the Shared with me feature in Mountain Duck.
  6. Revert to previous bookmark settings: Revert the Google Drive bookmark settings to their original state.
  7. Force quit Finder and Mountain Duck: Force quit both Finder and Mountain Duck to terminate the applications.
  8. Reinstall Mountain Duck and Cyberduck: Reinstall both Mountain Duck and Cyberduck to ensure that the applications are installed with fresh settings.

Q: What are some additional tips and considerations for using Mountain Duck?

A: Some additional tips and considerations for using Mountain Duck include:

  • Monitor system resources: Keep an eye on system resources (CPU, memory, and disk usage) when using Mountain Duck to identify potential bottlenecks.
  • Use a different cloud storage service: If the issue persists, consider using a different cloud storage service that may be more compatible with Mountain Duck.
  • Contact support: If none of the above steps resolve the issue, reach out to Mountain Duck's support team for further assistance.

Q: What are the system specifications for the issue described in this article?

A: The system specifications for the issue described in this article are:

  • MacOS Version: 15.3.1 (Silicon)
  • Mountain Duck Version: 4.17.3
  • Cyberduck Version: 9.1.3
  • Finder Version: default macOS Finder application

Q: What are the attachments related to this article?

A: The attachments related to this article are: