It Is Not Possible To Change A Remote URL Of An Asset

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Mautic Series

5.2.x series

The Mautic 5.2.x series is a collection of releases that focus on improving the overall user experience and addressing various bugs and issues. This series is designed to provide a stable and reliable platform for users to manage their marketing campaigns and customer relationships.

Mautic installed version

The Mautic version installed on the system is 5.2.3. This version is part of the 5.2.x series and includes various bug fixes and improvements.

Way of installing

The Mautic installation was done by downloading a release from the official Mautic website at https://www.mautic.org/mautic-releases. This method ensures that the latest version of Mautic is installed on the system.

PHP version

The PHP version used on the system is 8.2.27. This version of PHP is compatible with the Mautic 5.2.x series and provides a stable environment for running the application.

What browsers are you seeing the problem on?

Unfortunately, there is no response provided regarding the browsers that are experiencing the issue.

What happened?

The issue occurred when trying to replace a stored YouTube link as the remote URL of an asset. The link should have been updated with another YouTube link, but an error message appeared instead.

Error Message

The error message displayed was:

"Upload failed because file extension, is not in the list of allowed extensions (csv, doc, docx, epub, gif, jpg, jpeg, mpg, mpeg, mp3, odt, odp, ods, pdf, png, ppt, pptx, tif, tiff, txt, xls, xlsx, wav). This setting can be changed in the Configuration."

No Matter What We Try

Despite various attempts to resolve the issue, the error message remained the same. This suggests that there may be a deeper problem with the Mautic configuration or the asset management system.

How Can We Reproduce This Issue?

To reproduce this issue, follow these steps:

Step 1: Add a YouTube Link as a Remote URL to the Assets

  • Go to the Mautic dashboard and navigate to the assets section.
  • Click on the "Add Asset" button and select the "Remote URL" option.
  • Enter a valid YouTube link as the remote URL.
  • Save the asset.

Step 2: Try to Replace the Saved YouTube Link with Another Link

  • Go back to the assets section and find the asset with the YouTube link.
  • Click on the "Edit" button next to the asset.
  • Update the remote URL with another valid YouTube link.
  • Save the changes.

Relevant Log Output

Unfortunately, there is no relevant log output provided to help diagnose the issue.

Code of Conduct

I confirm that I have read and agree to follow this project's Code of Conduct.

Adding Funds to the Bounties Project

If you are a member of Mautic, you can add some funds to the Bounties Project so that the person who completes this task can claim those funds once it is merged by a member of the core team. Read the docs here to learn more about the Mautic Bounty Programme.

Conclusion

Q: What is the issue with changing remote URLs in Mautic?

A: The issue is that when trying to replace a stored YouTube link as the remote URL of an asset, an error message appears stating that the file extension is not in the list of allowed extensions.

Q: What are the allowed file extensions in Mautic?

A: The allowed file extensions in Mautic are:

  • csv
  • doc
  • docx
  • epub
  • gif
  • jpg
  • jpeg
  • mpg
  • mpeg
  • mp3
  • odt
  • odp
  • ods
  • pdf
  • png
  • ppt
  • pptx
  • tif
  • tiff
  • txt
  • xls
  • xlsx
  • wav

Q: Why is the error message appearing?

A: The error message is appearing because the Mautic configuration is not allowing the file extension of the remote URL to be updated.

Q: How can I resolve this issue?

A: To resolve this issue, you can try the following:

  • Check the Mautic configuration to ensure that the file extension of the remote URL is allowed.
  • Update the Mautic configuration to allow the file extension of the remote URL.
  • Try updating the remote URL again.

Q: What are the steps to reproduce this issue?

A: To reproduce this issue, follow these steps:

  1. Go to the Mautic dashboard and navigate to the assets section.
  2. Click on the "Add Asset" button and select the "Remote URL" option.
  3. Enter a valid YouTube link as the remote URL.
  4. Save the asset.
  5. Go back to the assets section and find the asset with the YouTube link.
  6. Click on the "Edit" button next to the asset.
  7. Update the remote URL with another valid YouTube link.
  8. Save the changes.

Q: What is the relevant log output for this issue?

A: Unfortunately, there is no relevant log output provided to help diagnose this issue.

Q: How can I add funds to the Bounties Project to help resolve this issue?

A: If you are a member of Mautic, you can add funds to the Bounties Project so that the person who completes this task can claim those funds once it is merged by a member of the core team. Read the docs here to learn more about the Mautic Bounty Programme.

Q: What is the Mautic Bounty Programme?

A: The Mautic Bounty Programme is a way for members of Mautic to contribute funds to help resolve issues and improve the platform. By adding funds to the Bounties Project, you can help incentivize developers to work on resolving this issue and others like it.

Q: How can I get involved in the Mautic Bounty Programme?

A: To get involved in the Mautic Bounty Programme, follow these steps:

  1. Go to the Mautic website and navigate to the Bounties Project page.
  2. Click on the "Add Funds" button to contribute to the project.
  3. Select the issue you want to contribute to and add the desired amount of funds.
  4. Review the terms and conditions of the Mautic Bounty Programme.
  5. Submit your contribution to the Bounties Project.