Improving The Quality Of Public Services Regarding The Management Of Building Permits (IMB) In Order To Realize Good Governance (study In The City Of Medan)

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Improving the Quality of Public Services Regarding the Management of Building Permits (IMB) in Order to Realize Good Governance (Study in the City of Medan)

Introduction

In today's fast-paced world, the quality of public services plays a crucial role in shaping the overall development of a city. Good governance is a key concept that emphasizes the importance of providing excellent public services to the community. One of the essential aspects of good governance is the management of building permits (IMB), which is a critical process that affects the lives of citizens. This study aims to explore the quality of public services in the management of IMB in Medan City, with a focus on identifying the factors that hinder the implementation of good governance principles.

Background

The government has implemented various policies aimed at improving the quality of public services, including the creation of better and more efficient services. However, the management of IMB in Medan City has been plagued by several issues, including inadequate quality of human resources (HR), limited facilities and infrastructure, complicated bureaucratic systems, and minimal community participation. These factors have resulted in a suboptimal implementation of the Minimum Service Standards (SPM) for IMB management.

Methodology

This study employed a descriptive analysis with a sociological juridical approach, using data collection methods such as interviews and questionnaires. The data were then analyzed qualitatively to identify the factors that affect the quality of public services in the management of IMB.

Results

The results of the study showed that the IMB management process is the responsibility of the Medan City City Planning and Building Service Office. However, despite the existence of the Minimum Service Standards (SPM), the implementation of IMB management is still not optimal. Several factors were identified as inhibitors, including:

  • Inadequate quality of human resources (HR): The lack of skilled and knowledgeable employees hinders the effective implementation of IMB management.
  • Limited facilities and infrastructure: Insufficient facilities and infrastructure hinder the efficient processing of IMB applications.
  • Complicated bureaucratic systems: The complexity of the bureaucratic system creates obstacles for citizens who want to obtain IMB.
  • Minimal community participation: The lack of community participation in the IMB management process hinders the effective implementation of good governance principles.

Analysis and Recommendations

The results of the study highlight the need for improvement in the management of IMB in Medan City. To achieve this, several recommendations can be considered:

  1. Improvement of HR: The Medan City City Planning and Building Service Office must conduct training and provide motivation to its employees to improve their understanding of their duties and responsibilities in providing services to the community.
  2. Bureaucratic minimization: The IMB processing process must be simplified and made more transparent to reduce the complexity of the bureaucratic system.
  3. Improvement of service facilities: The Dinas must ensure that all facilities and infrastructure needs for the management of IMB are met to support the quality of service.
  4. Community participation: Continuous socialization and community participation can increase public awareness about procedures and benefits to have an IMB.

Conclusion

The quality of public services in the management of IMB in Medan City is a critical aspect of good governance. The study highlights the need for improvement in several areas, including the quality of human resources, facilities and infrastructure, bureaucratic systems, and community participation. By applying the recommendations outlined in this study, it is expected that the quality of public services in the management of IMB in Medan City can increase, providing convenience for citizens who want to build buildings and creating a responsive and responsible government image.

Future Research Directions

This study provides a foundation for future research on the management of IMB in Medan City. Future studies can explore the impact of the recommendations outlined in this study on the quality of public services in the management of IMB. Additionally, future research can examine the role of community participation in the IMB management process and its impact on good governance.

Limitations of the Study

This study has several limitations, including:

  • Limited scope: The study focused on the management of IMB in Medan City, which may not be representative of other cities in Indonesia.
  • Data collection methods: The study relied on interviews and questionnaires, which may not provide a comprehensive understanding of the factors that affect the quality of public services in the management of IMB.
  • Analysis: The study employed a qualitative analysis, which may not provide a quantitative understanding of the factors that affect the quality of public services in the management of IMB.

Recommendations for Future Research

Future research should aim to address the limitations of this study by:

  • Expanding the scope: Future studies should examine the management of IMB in other cities in Indonesia to provide a more comprehensive understanding of the factors that affect the quality of public services in the management of IMB.
  • Using multiple data collection methods: Future studies should employ multiple data collection methods, including surveys, interviews, and observations, to provide a more comprehensive understanding of the factors that affect the quality of public services in the management of IMB.
  • Using quantitative analysis: Future studies should employ quantitative analysis to provide a more comprehensive understanding of the factors that affect the quality of public services in the management of IMB.
    Improving the Quality of Public Services Regarding the Management of Building Permits (IMB) in Order to Realize Good Governance (Study in the City of Medan)

Q&A

Q: What is the main objective of this study?

A: The main objective of this study is to explore the quality of public services in the management of Building Permits (IMB) in Medan City, with a focus on identifying the factors that hinder the implementation of good governance principles.

Q: What are the key factors that affect the quality of public services in the management of IMB?

A: The key factors that affect the quality of public services in the management of IMB include:

  • Inadequate quality of human resources (HR)
  • Limited facilities and infrastructure
  • Complicated bureaucratic systems
  • Minimal community participation

Q: What are the recommendations for improving the quality of public services in the management of IMB?

A: The recommendations for improving the quality of public services in the management of IMB include:

  • Improvement of HR: Conducting training and providing motivation to employees to improve their understanding of their duties and responsibilities in providing services to the community.
  • Bureaucratic minimization: Simplifying and making the IMB processing process more transparent to reduce the complexity of the bureaucratic system.
  • Improvement of service facilities: Ensuring that all facilities and infrastructure needs for the management of IMB are met to support the quality of service.
  • Community participation: Encouraging continuous socialization and community participation to increase public awareness about procedures and benefits to have an IMB.

Q: What are the benefits of improving the quality of public services in the management of IMB?

A: The benefits of improving the quality of public services in the management of IMB include:

  • Providing convenience for citizens who want to build buildings
  • Creating a responsive and responsible government image
  • Increasing public trust and confidence in the government
  • Supporting the overall development of the city

Q: What are the limitations of this study?

A: The limitations of this study include:

  • Limited scope: The study focused on the management of IMB in Medan City, which may not be representative of other cities in Indonesia.
  • Data collection methods: The study relied on interviews and questionnaires, which may not provide a comprehensive understanding of the factors that affect the quality of public services in the management of IMB.
  • Analysis: The study employed a qualitative analysis, which may not provide a quantitative understanding of the factors that affect the quality of public services in the management of IMB.

Q: What are the recommendations for future research?

A: The recommendations for future research include:

  • Expanding the scope: Examining the management of IMB in other cities in Indonesia to provide a more comprehensive understanding of the factors that affect the quality of public services in the management of IMB.
  • Using multiple data collection methods: Employing multiple data collection methods, including surveys, interviews, and observations, to provide a more comprehensive understanding of the factors that affect the quality of public services in the management of IMB.
  • Using quantitative analysis: Employing quantitative analysis to provide a more comprehensive understanding of the factors that affect the quality of public services in the management of IMB.

Q: What are the implications of this study for policymakers and practitioners?

A: The implications of this study for policymakers and practitioners include:

  • Recognizing the importance of improving the quality of public services in the management of IMB
  • Implementing policies and programs to address the key factors that affect the quality of public services in the management of IMB
  • Encouraging community participation and socialization to increase public awareness about procedures and benefits to have an IMB
  • Providing training and motivation to employees to improve their understanding of their duties and responsibilities in providing services to the community.