Implementation Of The Procurement Of Goods Needs In Jambuluwuk Malioboro Butique Hotel Yogyakarta

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Introduction

Effective procurement of goods and materials is one of the key factors to maintain the smooth operation of a hotel. In Jambuluwuk Malioboro Boutique Hotel Yogyakarta, a good procurement system is applied to ensure that each department gets their needs on time. This study was entitled "The Procurement System for Goods and Materials for the Smoothness of Operations in Jambuluwuk Malioboro Boutique Hotel Yogyakarta" aims to provide an in-depth understanding of how the procurement process takes place. The author conducts Field Work Practices (PKL) in the Purchasing and Store Department of the Hotel, which provides direct insights on procurement activities.

The Importance of Procurement in Hotel Operations

Each department in the hotel has a variety of different needs, ranging from eating and drinking utensils, cleaning equipment, to food and beverages. The task of the procurement department is to ensure that all requests for goods from various departments can be met efficiently. This process begins with the request of goods submitted to the purchase department. After receiving the request, the purchase team will coordinate with the vendor to procure. The procurement process is crucial in hotel operations as it directly affects the quality of services provided to guests.

The Procurement Process in Jambuluwuk Malioboro Boutique Hotel Yogyakarta

The procurement process in Jambuluwuk Malioboro Boutique Hotel Yogyakarta involves several steps. After the item is ordered, the vendor sends the items to the hotel. Here, the receiving section is tasked with receiving and checking the items that come to match the order. The items that have been received are then stored in the warehouse (store) until they are needed by other departments. With this system, each department can easily access the goods needed for their operational needs.

Benefits of Effective Procurement

The planned and organized goods procurement system not only increases operational efficiency, but also creates a positive experience for hotel guests. When all guest requests can be met quickly and precisely, this not only increases customer satisfaction, but also contributes to the image and prestige of the hotel. Therefore, it is important for management to continue to evaluate and improve their procurement system to remain relevant to market needs and guest expectations.

Conclusion

Through this study, it can be concluded that the procurement of effective goods and materials has a significant impact on hotel operations and guest experience. Good management in terms of procurement will support each department to work optimally and provide high quality services. Thus, the success of the hotel in meeting the needs of guests is not only determined by the services they offer, but also by a solid and effective procurement system.

Recommendations

Based on the findings of this study, the following recommendations are made:

  • The hotel management should continue to evaluate and improve their procurement system to remain relevant to market needs and guest expectations.
  • The procurement department should be equipped with the necessary resources and technology to ensure efficient and effective procurement process.
  • The hotel management should provide training and development programs for the procurement staff to enhance their skills and knowledge in procurement.
  • The hotel management should establish a system to monitor and evaluate the performance of the procurement department to ensure that it is meeting its objectives.

Limitations of the Study

This study has several limitations. Firstly, the study was conducted in a single hotel, which may not be representative of other hotels in the industry. Secondly, the study only focused on the procurement process and did not consider other factors that may affect hotel operations and guest experience. Finally, the study was based on a single case study, which may not be generalizable to other hotels.

Future Research Directions

Future research should focus on the following areas:

  • Conducting a comparative study of procurement systems in different hotels to identify best practices.
  • Investigating the impact of procurement on hotel operations and guest experience.
  • Developing a model to measure the effectiveness of procurement in hotels.
  • Conducting a study on the role of technology in procurement in hotels.

Conclusion

In conclusion, this study has provided an in-depth understanding of the procurement process in Jambuluwuk Malioboro Boutique Hotel Yogyakarta. The study has highlighted the importance of procurement in hotel operations and the benefits of effective procurement. The study has also provided recommendations for hotel management to improve their procurement system. Future research should focus on the areas mentioned above to further enhance our understanding of procurement in hotels.

Q1: What is the importance of procurement in hotel operations?

A1: Effective procurement of goods and materials is one of the key factors to maintain the smooth operation of a hotel. It directly affects the quality of services provided to guests and contributes to the image and prestige of the hotel.

Q2: What are the steps involved in the procurement process in Jambuluwuk Malioboro Boutique Hotel Yogyakarta?

A2: The procurement process in Jambuluwuk Malioboro Boutique Hotel Yogyakarta involves several steps, including:

  • Request of goods submitted to the purchase department
  • Coordination with the vendor to procure
  • Receiving and checking the items that come to match the order
  • Storing the items in the warehouse (store) until they are needed by other departments

Q3: What are the benefits of effective procurement in hotels?

A3: The planned and organized goods procurement system not only increases operational efficiency, but also creates a positive experience for hotel guests. When all guest requests can be met quickly and precisely, this not only increases customer satisfaction, but also contributes to the image and prestige of the hotel.

Q4: How can hotel management evaluate and improve their procurement system?

A4: Hotel management can evaluate and improve their procurement system by:

  • Continuously monitoring and evaluating the performance of the procurement department
  • Providing training and development programs for the procurement staff to enhance their skills and knowledge in procurement
  • Establishing a system to monitor and evaluate the performance of the procurement department to ensure that it is meeting its objectives

Q5: What are the limitations of this study?

A5: This study has several limitations, including:

  • The study was conducted in a single hotel, which may not be representative of other hotels in the industry
  • The study only focused on the procurement process and did not consider other factors that may affect hotel operations and guest experience
  • The study was based on a single case study, which may not be generalizable to other hotels

Q6: What are the future research directions in procurement in hotels?

A6: Future research should focus on the following areas:

  • Conducting a comparative study of procurement systems in different hotels to identify best practices
  • Investigating the impact of procurement on hotel operations and guest experience
  • Developing a model to measure the effectiveness of procurement in hotels
  • Conducting a study on the role of technology in procurement in hotels

Q7: How can procurement staff enhance their skills and knowledge in procurement?

A7: Procurement staff can enhance their skills and knowledge in procurement by:

  • Participating in training and development programs
  • Attending conferences and seminars related to procurement
  • Reading books and articles on procurement
  • Joining professional organizations related to procurement

Q8: What are the key performance indicators (KPIs) for procurement in hotels?

A8: The key performance indicators (KPIs) for procurement in hotels include:

  • Procurement cycle time
  • Procurement cost
  • Quality of goods and services
  • Guest satisfaction

Q9: How can hotel management measure the effectiveness of procurement in hotels?

A9: Hotel management can measure the effectiveness of procurement in hotels by:

  • Establishing a system to monitor and evaluate the performance of the procurement department
  • Conducting regular audits and reviews of the procurement process
  • Collecting and analyzing data on procurement KPIs
  • Comparing the performance of the procurement department with industry benchmarks