Implementation Of Patient Safety Management In Efforts To Improve The Quality Of Services At Imelda Public Hospital Indonesian Workers In 2018

Implementation of Patient Safety Management in Efforts to Improve the Quality of Services at Imelda Public Hospital Indonesian Workers in 2018

Introduction

The quality of healthcare services is a critical aspect of any healthcare system, and patient safety is a fundamental standard in improving service quality. In Indonesia, the Imelda Public Hospital, like other hospitals, prioritizes patient safety as the main standard in improving service quality. However, research conducted in 2018 shows that the implementation of patient safety management in this hospital still has several shortcomings. This study aims to understand how the implementation of patient safety management in Indonesian Imelda Workers' Hospital and how this has an impact on efforts to improve service quality.

Background

Patient safety management is a critical aspect of healthcare service delivery, and its implementation is essential in ensuring the quality of healthcare services. The World Health Organization (WHO) defines patient safety as "the reduction of risk of harm to patients and the protection of patients from harm associated with healthcare." In Indonesia, the Ministry of Health has implemented various policies and guidelines to improve patient safety, including the development of a patient safety management system.

Methodology

This study uses a descriptive method with interviews and observations as data collection tools. The focus of this research is to understand how the implementation of patient safety management in Indonesian Imelda Workers' Hospital and how this has an impact on efforts to improve service quality. The study was conducted in 2018, and the data was collected from various sources, including hospital records, interviews with hospital staff, and observations of hospital operations.

Challenges in Implementing Patient Safety Management

The results of this study showed that patient safety management in Indonesian Imelda Hospital still needs to be improved in various aspects. The challenges in implementing patient safety management can be categorized into two main areas: supporting factors and obstacles.

Supporting Factors

The supporting factors that hinder the implementation of patient safety management in Indonesian Imelda Hospital include:

PRA Service: There are still staff who do not follow the planning of the patient safety program. This lack of adherence to the program planning is a significant obstacle in implementing patient safety management.

Service Process: The absence of a structured reporting flow for the patient's safety incident makes the handling and reporting ineffective. This lack of a structured reporting flow hinders the hospital's ability to analyze the causes of incidents and take appropriate prevention steps.

Post-service: Follow-up services (follow-up) to patients are still not optimal because there are no parties responsible specifically in this field. This lack of follow-up services hinders the hospital's ability to ensure that patients receive the necessary care and support after discharge.

Obstacles

The obstacles that hinder the implementation of patient safety management in Indonesian Imelda Hospital include:

Organizational culture: There is still a lack of culture of reporting patient safety incidents. This lack of culture hinders the hospital's ability to identify and address patient safety incidents.

Organizational Structure: Lack of the number of staff who have competence and knowledge about patient safety. This lack of staff with the necessary knowledge and skills hinders the hospital's ability to implement patient safety management effectively.

Strategic management: Lack of human resources to support the implementation of patient safety management. This lack of human resources hinders the hospital's ability to implement patient safety management effectively.

Recommended Solutions

To overcome the obstacles found, here are some solutions that can be applied by Imelda Hospital Indonesian Workers:

Creating a Structured Reporting Flow

The application of clear and structured reporting flow will facilitate the process of reporting patient safety incidents and helping the hospital in analyzing the causes of incidents and take appropriate prevention steps.

Increasing Staff Awareness and Training

Through comprehensive and sustainable training, staff can understand the importance of patient safety and how to play an active role in ensuring patient safety during the service process.

Improving the Culture of Reporting

Building an open and honest culture in reporting the patient's safety incident is very important. This can be done by giving awards to staff who report the incident and guarantee the anonymity of the reporter.

Strengthening the Organizational Structure

Increasing the number of staff who have competence and knowledge about patient safety and provide additional training to existing staff will increase the effectiveness of patient safety management.

Increasing Access to Resources

Increasing access to resources such as training, equipment, and technology will help the Indonesian Workers' Imelda Hospital in implementing patient safety programs effectively.

Conclusion

The implementation of patient safety management in Indonesian Imelda Workers' Hospital still has several shortcomings. However, by implementing the recommended solutions, the hospital can improve the implementation of patient safety management, improve the quality of service, and ultimately achieve the main goal of providing safe and quality health services for all patients.

Recommendations

Based on the findings of this study, the following recommendations are made:

• The hospital should develop a clear and structured reporting flow for patient safety incidents.
• The hospital should provide comprehensive and sustainable training to staff on patient safety.
• The hospital should build an open and honest culture in reporting patient safety incidents.
• The hospital should increase the number of staff who have competence and knowledge about patient safety.
• The hospital should increase access to resources such as training, equipment, and technology.

Limitations

This study has several limitations, including:

• The study was conducted in a single hospital, and the findings may not be generalizable to other hospitals.
• The study relied on self-reported data from hospital staff, which may be subject to bias.
• The study did not collect data on the impact of patient safety management on patient outcomes.

Future Research

Future research should focus on evaluating the effectiveness of the recommended solutions in improving patient safety management in Indonesian Imelda Workers' Hospital. Additionally, future research should explore the impact of patient safety management on patient outcomes and the cost-effectiveness of patient safety management programs.
Q&A: Patient Safety Management in Indonesian Imelda Workers' Hospital

Introduction

Patient safety management is a critical aspect of healthcare service delivery, and its implementation is essential in ensuring the quality of healthcare services. In Indonesia, the Imelda Public Hospital, like other hospitals, prioritizes patient safety as the main standard in improving service quality. However, research conducted in 2018 shows that the implementation of patient safety management in this hospital still has several shortcomings. This Q&A article aims to provide answers to frequently asked questions about patient safety management in Indonesian Imelda Workers' Hospital.

Q: What is patient safety management?

A: Patient safety management is a set of policies, procedures, and practices designed to reduce the risk of harm to patients and protect them from harm associated with healthcare.

Q: Why is patient safety management important?

A: Patient safety management is important because it helps to ensure that patients receive high-quality care and are protected from harm. It also helps to reduce the risk of medical errors, adverse events, and other types of harm that can occur in healthcare settings.

Q: What are the challenges in implementing patient safety management in Indonesian Imelda Workers' Hospital?

A: The challenges in implementing patient safety management in Indonesian Imelda Workers' Hospital include:

• Lack of adherence to the patient safety program planning
• Absence of a structured reporting flow for patient safety incidents
• Lack of follow-up services to patients
• Lack of culture of reporting patient safety incidents
• Lack of staff with competence and knowledge about patient safety
• Lack of human resources to support the implementation of patient safety management

Q: What are the recommended solutions to overcome the challenges in implementing patient safety management?

A: The recommended solutions to overcome the challenges in implementing patient safety management include:

• Creating a structured reporting flow for patient safety incidents
• Increasing staff awareness and training on patient safety
• Improving the culture of reporting patient safety incidents
• Strengthening the organizational structure by increasing the number of staff with competence and knowledge about patient safety
• Increasing access to resources such as training, equipment, and technology

Q: How can patient safety management be improved in Indonesian Imelda Workers' Hospital?

A: Patient safety management can be improved in Indonesian Imelda Workers' Hospital by:

• Developing a clear and structured reporting flow for patient safety incidents
• Providing comprehensive and sustainable training to staff on patient safety
• Building an open and honest culture in reporting patient safety incidents
• Increasing the number of staff with competence and knowledge about patient safety
• Increasing access to resources such as training, equipment, and technology

Q: What are the benefits of implementing patient safety management in Indonesian Imelda Workers' Hospital?

A: The benefits of implementing patient safety management in Indonesian Imelda Workers' Hospital include:

• Improved quality of care
• Reduced risk of medical errors and adverse events
• Improved patient satisfaction
• Reduced costs associated with medical errors and adverse events
• Improved reputation of the hospital

Q: How can patient safety management be evaluated in Indonesian Imelda Workers' Hospital?

A: Patient safety management can be evaluated in Indonesian Imelda Workers' Hospital by:

• Conducting regular audits and assessments of patient safety practices
• Collecting data on patient safety incidents and near misses
• Conducting surveys and focus groups with patients and staff to assess their perceptions of patient safety
• Analyzing data on patient outcomes and satisfaction

Conclusion

Patient safety management is a critical aspect of healthcare service delivery, and its implementation is essential in ensuring the quality of healthcare services. In Indonesian Imelda Workers' Hospital, the implementation of patient safety management still has several shortcomings. However, by implementing the recommended solutions, the hospital can improve the implementation of patient safety management, improve the quality of service, and ultimately achieve the main goal of providing safe and quality health services for all patients.