Evaluation Of Work Performance As A Basis For Promotional Policies In Permata Bunda Medan Hospital

Feb 27, 2025 by ADMIN 99 views

Introduction

In the healthcare industry, the performance of employees plays a crucial role in determining the quality of services provided to patients. Permata Bunda Medan Hospital, a leading healthcare provider in Medan, Indonesia, has implemented a work performance appraisal system to assess and promote employees based on their performance. This study aims to evaluate the effectiveness of the assessment and promotion system in Permata Bunda Medan Hospital, as well as to measure the level of employee satisfaction with the assessment process carried out.

Methodology

This study involved a total of 33 medical and non-medical employees, representing around 10.6% of the total employees, and 10 doctors, representing 12.5% of the total number of doctors in Permata Bunda Medan Hospital. The assessment system applied is management-based on graphic targets and scale (graphic scale). The variables used to assess employee performance include presence, discipline, loyalty, communication, and nursing science for medical employees, and responsibilities for non-medical employees. The assessment of these variables is done by giving value, with the following categories:

2:45 (Special): Employees who achieve exceptional performance and demonstrate outstanding skills and abilities.
36-44 (Good): Employees who achieve good performance and demonstrate satisfactory skills and abilities.
25-35 (Medium): Employees who achieve average performance and demonstrate moderate skills and abilities.
21-24 (Less): Employees who achieve below-average performance and demonstrate limited skills and abilities.
20 and underneath (Bad): Employees who achieve poor performance and demonstrate inadequate skills and abilities.

In addition to the assessment of employee performance, 8 questions were asked to doctors and 7 questions to medical and non-medical employees to determine the level of satisfaction with the assessment system carried out. The results show that more than 50% of employees are satisfied with the applicable achievement and promotion appraisal.

Results

The results of this study indicate that the assessment and promotion system in Permata Bunda Medan Hospital is effective in evaluating employee performance and promoting employees based on their performance. The study also found that more than 50% of employees are satisfied with the assessment system carried out. However, the study also identified some limitations and areas for improvement in the assessment and promotion system.

Discussion

The results of this study have several implications for the management of Permata Bunda Medan Hospital. Firstly, it is essential for leaders to further socialize the promotional mechanism to all employees, so they feel motivated to improve their achievements in carrying out their duties. Secondly, in the process of recruiting new employees, it is recommended that prospective medical employees come from graduates of the Nursing Academy, while non-medical employees at least S1 graduates. This aims to reduce the costs and time incurred for new employee training, so that companies can be more efficient in utilizing existing resources.

Conclusion

In conclusion, this study has evaluated the effectiveness of the assessment and promotion system in Permata Bunda Medan Hospital and measured the level of employee satisfaction with the assessment process carried out. The results of this study have several implications for the management of Permata Bunda Medan Hospital, including the need to further socialize the promotional mechanism to all employees and to recruit new employees from graduates of the Nursing Academy or at least S1 graduates. By paying attention to the results of research and suggestions given, it is expected that the Permata Bunda Medan Hospital can continue to improve the assessment and promotion system, as well as creating a better work environment for all employees.

Recommendations

Based on the findings of this study, the following recommendations are made:

Further socialization of the promotional mechanism: Leaders should further socialize the promotional mechanism to all employees, so they feel motivated to improve their achievements in carrying out their duties.
Recruitment of new employees: In the process of recruiting new employees, it is recommended that prospective medical employees come from graduates of the Nursing Academy, while non-medical employees at least S1 graduates.
Improvement of the assessment and promotion system: The assessment and promotion system should be continuously improved to ensure that it is fair, transparent, and effective in evaluating employee performance.

Limitations of the Study

This study has several limitations, including:

Small sample size: The study involved a small sample size of 33 medical and non-medical employees and 10 doctors.
Limited scope: The study only evaluated the effectiveness of the assessment and promotion system in Permata Bunda Medan Hospital and did not consider other factors that may influence employee performance.

Future Research Directions

Future research should aim to:

Evaluate the effectiveness of the assessment and promotion system in other hospitals: The study should be replicated in other hospitals to evaluate the effectiveness of the assessment and promotion system in different settings.
Consider other factors that may influence employee performance: Future research should consider other factors that may influence employee performance, such as job satisfaction, motivation, and organizational culture.

Conclusion

Frequently Asked Questions

Q1: What is the purpose of the work performance appraisal system in Permata Bunda Medan Hospital?

A1: The work performance appraisal system in Permata Bunda Medan Hospital is designed to evaluate and promote employees based on their performance. The system aims to identify areas of strength and weakness, and to provide feedback to employees on their performance.

Q2: What are the variables used to assess employee performance in Permata Bunda Medan Hospital?

A2: The variables used to assess employee performance in Permata Bunda Medan Hospital include presence, discipline, loyalty, communication, and nursing science for medical employees, and responsibilities for non-medical employees.

Q3: How is employee performance assessed in Permata Bunda Medan Hospital?

A3: Employee performance is assessed using a graphic scale, with the following categories:

2:45 (Special): Employees who achieve exceptional performance and demonstrate outstanding skills and abilities.
36-44 (Good): Employees who achieve good performance and demonstrate satisfactory skills and abilities.
25-35 (Medium): Employees who achieve average performance and demonstrate moderate skills and abilities.
21-24 (Less): Employees who achieve below-average performance and demonstrate limited skills and abilities.
20 and underneath (Bad): Employees who achieve poor performance and demonstrate inadequate skills and abilities.

Q4: What is the level of employee satisfaction with the assessment system in Permata Bunda Medan Hospital?

A4: The results of the study show that more than 50% of employees are satisfied with the applicable achievement and promotion appraisal.

Q5: What are the recommendations for improving the assessment and promotion system in Permata Bunda Medan Hospital?

A5: The recommendations for improving the assessment and promotion system in Permata Bunda Medan Hospital include:

Further socialization of the promotional mechanism: Leaders should further socialize the promotional mechanism to all employees, so they feel motivated to improve their achievements in carrying out their duties.
Recruitment of new employees: In the process of recruiting new employees, it is recommended that prospective medical employees come from graduates of the Nursing Academy, while non-medical employees at least S1 graduates.
Improvement of the assessment and promotion system: The assessment and promotion system should be continuously improved to ensure that it is fair, transparent, and effective in evaluating employee performance.

Q6: What are the limitations of the study?

A6: The study has several limitations, including:

Small sample size: The study involved a small sample size of 33 medical and non-medical employees and 10 doctors.
Limited scope: The study only evaluated the effectiveness of the assessment and promotion system in Permata Bunda Medan Hospital and did not consider other factors that may influence employee performance.

Q7: What are the future research directions?

A7: Future research should aim to:

Evaluate the effectiveness of the assessment and promotion system in other hospitals: The study should be replicated in other hospitals to evaluate the effectiveness of the assessment and promotion system in different settings.
Consider other factors that may influence employee performance: Future research should consider other factors that may influence employee performance, such as job satisfaction, motivation, and organizational culture.

Q8: What are the implications of the study for the management of Permata Bunda Medan Hospital?

A8: The study has several implications for the management of Permata Bunda Medan Hospital, including the need to further socialize the promotional mechanism to all employees and to recruit new employees from graduates of the Nursing Academy or at least S1 graduates. By paying attention to the results of research and suggestions given, it is expected that the Permata Bunda Medan Hospital can continue to improve the assessment and promotion system, as well as creating a better work environment for all employees.