Effect Of Work Stress And Organizational Culture On Organizational Citizenship Behavior On Employees Of PT Pelabuhan Indonesia I (Persero)
Introduction
In today's fast-paced and competitive business environment, organizations are constantly seeking ways to improve employee performance and increase their overall productivity. One key aspect of achieving this goal is by fostering a positive and supportive work environment that encourages employees to exhibit behaviors that benefit the organization, known as Organizational Citizenship Behavior (PKO). However, the impact of work stress and organizational culture on PKO remains a topic of interest among researchers and practitioners alike.
This study aims to investigate the effect of work stress and organizational culture on PKO among employees of PT Pelabuhan Indonesia I (Persero), a leading port management company in Indonesia. By understanding the relationship between these factors, organizations can develop effective strategies to promote a positive work environment and increase employee PKO.
Methodology
This study employed an associative research design, involving all employees of the Human Resources Division (HR) of the Head Office of PT Pelabuhan Indonesia I (Persero), totaling 47 people. Data was collected through the distribution of questionnaires and analyzed using descriptive analysis techniques and multiple linear regression.
Results
The results of this study showed that work stress has a negative and significant influence on PKO. This means that the higher the level of work stress experienced by employees, the lower the level of their PKO. On the other hand, organizational culture has a positive and significant influence on PKO. That is, positive and supportive organizational culture will encourage employees to show behaviors that benefit the organization outside of their formal tasks.
Simultaneously, work stress and organizational culture have a significant influence on PKO. This shows that both of these factors play an important role in forming employee PKOs. This finding provides strong evidence that a pressure work environment can hamper PKOs, while positive organizational culture can be the main driver of PKO.
The Impact of Work Stress on PKO
Work stress can affect PKO through various mechanisms. When employees feel burdened with work pressure, they tend to feel tired, frustrated, and demotivated. This condition can lead to a decrease in commitment and loyalty to the organization, thus triggering a decline in PKO.
The Consequences of Work Stress on PKO
When employees experience high levels of work stress, they may exhibit behaviors that are detrimental to the organization, such as:
- Decreased productivity and performance
- Increased absenteeism and turnover
- Reduced job satisfaction and engagement
- Decreased commitment and loyalty to the organization
The Role of Organizational Culture in Increasing PKO
Positive and supportive organizational culture has an important role in increasing PKOs. When employees feel valued, supported, and have a sense of togetherness in the workplace, they are more likely to show behaviors that benefit the organization. Strong organizational culture can also help employees overcome work stress and improve their welfare.
The Benefits of Positive Organizational Culture
A positive and supportive organizational culture can lead to:
- Increased job satisfaction and engagement
- Improved productivity and performance
- Reduced turnover and absenteeism
- Increased commitment and loyalty to the organization
- Improved employee well-being and welfare
Implications for PT Pelabuhan Indonesia I (Persero)
These findings have important implications for PT Pelabuhan Indonesia I (Persero) in an effort to increase employee PKOs. Companies need to pay attention to strategies to reduce work stress and build positive organizational culture. Some strategies that can be applied include:
Building Work Stress Management Program
This program can be in the form of stress management training, relaxation programs, and increasing the balance of work-life balance.
Increasing Commitment to Organizational Culture
The company needs to instill positive organizational values and give appreciation to employees who show behavior according to these values.
Building an Effective Communication System
Open and transparent communication can help employees understand company expectations and increase their confidence.
By implementing these strategies, PT Pelabuhan Indonesia I (Persero) can create a more positive work environment and encourage employees to show a higher PKO. This will have a positive impact on the company's overall performance.
Conclusion
In conclusion, this study highlights the importance of work stress and organizational culture in shaping employee PKO. By understanding the relationship between these factors, organizations can develop effective strategies to promote a positive work environment and increase employee PKO. PT Pelabuhan Indonesia I (Persero) can benefit from implementing strategies to reduce work stress and build positive organizational culture, leading to improved employee performance and overall organizational success.
Recommendations
Based on the findings of this study, the following recommendations are made:
- Organizations should prioritize strategies to reduce work stress, such as stress management training and relaxation programs.
- Organizations should focus on building positive organizational culture, such as instilling positive organizational values and giving appreciation to employees who show behavior according to these values.
- Organizations should establish an effective communication system to help employees understand company expectations and increase their confidence.
By implementing these recommendations, organizations can create a more positive work environment and encourage employees to show a higher PKO, leading to improved employee performance and overall organizational success.
Q: What is Organizational Citizenship Behavior (PKO)?
A: Organizational Citizenship Behavior (PKO) refers to the behaviors that employees exhibit that benefit the organization, but are not necessarily part of their formal job responsibilities. Examples of PKO include helping colleagues, volunteering for extra tasks, and being a positive ambassador for the organization.
Q: What is the relationship between work stress and PKO?
A: The study found that work stress has a negative and significant influence on PKO. This means that the higher the level of work stress experienced by employees, the lower the level of their PKO.
Q: How does work stress affect PKO?
A: Work stress can affect PKO through various mechanisms, including decreased commitment and loyalty to the organization, reduced job satisfaction and engagement, and increased absenteeism and turnover.
Q: What is the role of organizational culture in increasing PKO?
A: Positive and supportive organizational culture has an important role in increasing PKOs. When employees feel valued, supported, and have a sense of togetherness in the workplace, they are more likely to show behaviors that benefit the organization.
Q: What are some strategies that organizations can use to reduce work stress and increase PKO?
A: Some strategies that organizations can use to reduce work stress and increase PKO include:
- Building a work stress management program
- Increasing commitment to organizational culture
- Building an effective communication system
- Providing opportunities for employee development and growth
- Recognizing and rewarding employees for their contributions
Q: How can organizations measure the effectiveness of their PKO initiatives?
A: Organizations can measure the effectiveness of their PKO initiatives by tracking metrics such as employee engagement, job satisfaction, and turnover rates. They can also conduct regular surveys and focus groups to gather feedback from employees and identify areas for improvement.
Q: What are some best practices for building a positive organizational culture?
A: Some best practices for building a positive organizational culture include:
- Leading by example and modeling the behaviors you want to see in your employees
- Communicating clearly and transparently with employees
- Providing opportunities for employee development and growth
- Recognizing and rewarding employees for their contributions
- Fostering a sense of community and teamwork among employees
Q: How can organizations balance the needs of employees with the needs of the organization?
A: Organizations can balance the needs of employees with the needs of the organization by:
- Providing a safe and healthy work environment
- Offering competitive compensation and benefits
- Providing opportunities for employee development and growth
- Recognizing and rewarding employees for their contributions
- Fostering a sense of community and teamwork among employees
Q: What are some common mistakes that organizations make when trying to increase PKO?
A: Some common mistakes that organizations make when trying to increase PKO include:
- Focusing solely on productivity and efficiency
- Ignoring the needs and concerns of employees
- Failing to communicate clearly and transparently with employees
- Not providing opportunities for employee development and growth
- Not recognizing and rewarding employees for their contributions
Q: How can organizations create a culture of PKO?
A: Organizations can create a culture of PKO by:
- Leading by example and modeling the behaviors you want to see in your employees
- Communicating clearly and transparently with employees
- Providing opportunities for employee development and growth
- Recognizing and rewarding employees for their contributions
- Fostering a sense of community and teamwork among employees
Q: What are some benefits of a culture of PKO?
A: Some benefits of a culture of PKO include:
- Increased employee engagement and job satisfaction
- Improved productivity and efficiency
- Reduced turnover and absenteeism
- Increased commitment and loyalty to the organization
- Improved reputation and brand image.