Effect Of Information System Quality, Perceived Usefulness And Information Quality On User Satisfaction Enterprise Resource Planning System (Empirical Study Of PT. JAPFA Comfeed Indonesia Tbk Cab. Tanjung Morawa Medan)

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Effect of Information System Quality, Perceived Usefulness, and Information Quality on User Satisfaction Enterprise Resource Planning System at PT. Japfa Comfeed Indonesia Tbk Cab. Tanjung Morawa Medan

In today's digital era, Enterprise Resource Planning (ERP) systems have become an essential tool for managing company resources. The success of an ERP system depends on various factors, including the quality of information systems, perceived usefulness, and information quality. This study aims to explore the influence of these three variables on user satisfaction in the context of PT. Japfa Comfeed Indonesia Tbk Cab. Tanjung Morawa Medan. By understanding the factors that affect user satisfaction, companies can improve their ERP systems and increase productivity and efficiency.

ERP systems are designed to integrate various business functions, such as finance, human resources, and supply chain management. However, the effectiveness of an ERP system depends on the quality of information systems, perceived usefulness, and information quality. The quality of information systems refers to the ability of the system to provide accurate, reliable, and timely information. Perceived usefulness refers to the user's perception of the benefits of using the system. Information quality refers to the accuracy, relevance, and timeliness of the information provided by the system.

This study used a quantitative approach, with a sample of 46 ERP system users at PT. Japfa Comfeed Indonesia Tbk. The data was collected using a questionnaire, which was distributed to the participants. The analysis method used was multiple linear regression, which allowed researchers to evaluate the effect of each variable on user satisfaction simultaneously.

The results of this study show that the quality of information systems has a significant effect both partially and simultaneously on user satisfaction. This means that the better the quality of information systems received by users, the higher the level of their satisfaction. On the other hand, the quality of information and perceived usefulness do not show a significant effect on user satisfaction.

The findings of this study have several implications for companies that use ERP systems. Firstly, the quality of information systems is a critical factor in determining user satisfaction. Companies should focus on improving the quality of information systems, including aspects such as reliability, ease of use, and responsiveness. Secondly, the perceived usefulness of the system does not always directly proportional to user satisfaction. Companies should not rely solely on the perceived benefits of using the system, but also focus on improving the quality of information systems.

This study provides empirical evidence of the influence of the quality of information systems on user satisfaction in the context of PT. Japfa Comfeed Indonesia Tbk Cab. Tanjung Morawa Medan. The results of this study highlight the importance of systematic aspects in increasing user satisfaction. The conclusion of this study is expected to be a reference for further research and managerial practices in relevant industries.

Based on the findings of this study, the following recommendations are made:

  1. Improve the quality of information systems: Companies should focus on improving the quality of information systems, including aspects such as reliability, ease of use, and responsiveness.
  2. Involve users in the development process: Companies should involve users in the development process to ensure that the system used remains relevant and efficient.
  3. Regularly evaluate the system: Companies should regularly evaluate the system to identify areas for improvement and to ensure that the system remains relevant and efficient.

This study has several limitations. Firstly, the sample size was relatively small, which may limit the generalizability of the findings. Secondly, the study was conducted in a single company, which may limit the applicability of the findings to other companies.

This study provides several avenues for future research. Firstly, the study could be replicated in other companies to increase the generalizability of the findings. Secondly, the study could be extended to include other variables that may affect user satisfaction, such as user experience and system usability.

  • [1] Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived service quality of information technology services. Information & Management, 39(6), 515-526.
  • [2] Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351-370.
  • [3] Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-339.
  • [4] DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95.
  • [5] DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.

The appendix includes the questionnaire used in this study, as well as the data analysis results.
Q&A: Effect of Information System Quality, Perceived Usefulness, and Information Quality on User Satisfaction Enterprise Resource Planning System

Q: What is the main objective of this study? A: The main objective of this study is to explore the influence of the quality of information systems, perceived usefulness, and information quality on user satisfaction in the context of Enterprise Resource Planning (ERP) systems.

Q: What is the significance of this study? A: This study is significant because it provides empirical evidence of the influence of the quality of information systems on user satisfaction in the context of ERP systems. The findings of this study can be used by companies to improve their ERP systems and increase productivity and efficiency.

Q: What are the key findings of this study? A: The key findings of this study are:

  • The quality of information systems has a significant effect both partially and simultaneously on user satisfaction.
  • The quality of information and perceived usefulness do not show a significant effect on user satisfaction.

Q: What are the implications of this study for companies? A: The implications of this study for companies are:

  • Companies should focus on improving the quality of information systems, including aspects such as reliability, ease of use, and responsiveness.
  • Companies should not rely solely on the perceived benefits of using the system, but also focus on improving the quality of information systems.
  • Companies should involve users in the development process to ensure that the system used remains relevant and efficient.

Q: What are the limitations of this study? A: The limitations of this study are:

  • The sample size was relatively small, which may limit the generalizability of the findings.
  • The study was conducted in a single company, which may limit the applicability of the findings to other companies.

Q: What are the future research directions based on this study? A: The future research directions based on this study are:

  • The study could be replicated in other companies to increase the generalizability of the findings.
  • The study could be extended to include other variables that may affect user satisfaction, such as user experience and system usability.

Q: What are the references used in this study? A: The references used in this study are:

  • Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived service quality of information technology services. Information & Management, 39(6), 515-526.
  • Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351-370.
  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-339.
  • DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95.
  • DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.

Q: What is the appendix of this study? A: The appendix of this study includes the questionnaire used in this study, as well as the data analysis results.