Company Responsibility Online Transportation Application In Transportation Of Goods (Study Of Go-SEND Services At PT. Go-Jek Indonesia Operational Office Medan)
Company Responsibility Online Transportation Application in Transportation of Goods: Study of GO-SEND services at PT. Go-Jek Indonesia Medan Operational Office
Introduction
In today's fast-paced and increasingly globalized world, the demand for transportation services continues to rise. The community is seeking fast and efficient alternatives for shipping goods, and the emergence of online transportation services such as Go-Send from PT. Go-Jek Indonesia has provided a solution to this problem. However, this phenomenon also raises questions about the legal responsibility carried out by the company in providing these services. This study aims to examine consumer protection given to users of online motorcycle taxi transportation services, as well as how the law addresses the presence of motorcycles as public transportation.
The Role of Online Motorcycle Taxis in Bridging Public Transportation Needs
The presence of online motorcycle taxis, especially motorbikes as public transportation, plays an important role in bridging the public transportation needs with the availability of transportation services. However, this also demands adequate legal protection for consumers. Based on Article 47 paragraph (3) of Law Number 22 Year 2009 concerning Road Traffic and Transportation, it is stated that motorbikes are not included in public motor vehicles used as transportation. This is a challenge, because online transportation service users still need strong protection.
The Impact of Online Motorcycle Taxis on Socio-Economic Life
The results of this study showed that the existence of online motorcycle taxis has had a positive impact on the socio-economic life of the community, especially for motorcycle taxi drivers. Online motorcycle taxis are able to absorb thousands of labor, improve the standard of living of the community, and provide convenience in sending goods quickly. This has created a significant impact on the local economy, and it is essential to ensure that the legal framework is in place to protect the rights of both consumers and service providers.
Company Responsibility in Online Transportation Services
In terms of responsibility, PT. Go-Jek Indonesia applies the principle of limitation of liability in the Go-SEND service. This means that the company has a certain limit in its responsibility for shipping goods. On the other hand, the responsibility of the partner as a service provider is regulated based on errors (fault liability), which explains that partners will be responsible if there is an error in the delivery. This highlights the importance of clear communication and understanding between the company and its partners regarding their rights and obligations.
Partnership Agreement and Consumer Protection
The Partnership Agreement between Mitra and PT. Go-Jek Indonesia clearly explained this, which provided an understanding for both parties regarding their rights and obligations. An explanation of this responsibility is important so that consumers can understand the existing risks when using Go-Send services. This agreement also emphasizes the importance of consumer protection and the need for clear communication between the company and its partners.
Conclusion
Overall, the existence of services such as Go-Send not only meets the transportation needs of the community, but also creates jobs and encourages local economic growth. Nevertheless, legal protection for service users must still be strengthened to avoid future problems. Efforts to increase legal awareness both for consumers and service providers are very important, in order to create a safe and reliable online transportation ecosystem. Through this research, it is hoped that there will be an increase in understanding and attention from the authorities to develop more comprehensive regulations in addressing the phenomenon of online motorcycle taxis, so that consumer protection can be more optimal and in line with the times.
Recommendations
Based on the findings of this study, the following recommendations are made:
- Strengthening Legal Protection for Service Users: The government should strengthen legal protection for service users by developing more comprehensive regulations that address the phenomenon of online motorcycle taxis.
- Increasing Legal Awareness: Efforts should be made to increase legal awareness both for consumers and service providers to create a safe and reliable online transportation ecosystem.
- Clear Communication: Clear communication between the company and its partners regarding their rights and obligations is essential to ensure that consumers understand the existing risks when using Go-Send services.
- Development of More Comprehensive Regulations: The government should develop more comprehensive regulations that address the phenomenon of online motorcycle taxis, so that consumer protection can be more optimal and in line with the times.
Limitations of the Study
This study has several limitations, including:
- Limited Scope: The study only focused on the Go-Send service provided by PT. Go-Jek Indonesia in Medan, and did not cover other online transportation services.
- Limited Data: The study relied on secondary data collection and interview methods, which may not be comprehensive or representative of the entire community.
- Limited Generalizability: The findings of this study may not be generalizable to other online transportation services or communities.
Future Research Directions
Future research should focus on the following areas:
- Comparative Study: A comparative study of different online transportation services should be conducted to identify best practices and areas for improvement.
- Consumer Protection: A study on consumer protection in online transportation services should be conducted to identify areas for improvement and develop more comprehensive regulations.
- Development of More Comprehensive Regulations: A study on the development of more comprehensive regulations that address the phenomenon of online motorcycle taxis should be conducted to ensure that consumer protection is more optimal and in line with the times.
Frequently Asked Questions (FAQs) about Company Responsibility in Online Transportation Services
Q: What is the main focus of this study?
A: The main focus of this study is to examine consumer protection given to users of online motorcycle taxi transportation services, as well as how the law addresses the presence of motorcycles as public transportation.
Q: What is the significance of online motorcycle taxis in bridging public transportation needs?
A: Online motorcycle taxis play an important role in bridging the public transportation needs with the availability of transportation services. However, this also demands adequate legal protection for consumers.
Q: What is the principle of limitation of liability in the Go-SEND service?
A: The principle of limitation of liability in the Go-SEND service means that the company has a certain limit in its responsibility for shipping goods.
Q: What is fault liability in the context of online transportation services?
A: Fault liability in the context of online transportation services means that partners will be responsible if there is an error in the delivery.
Q: What is the importance of clear communication and understanding between the company and its partners regarding their rights and obligations?
A: Clear communication and understanding between the company and its partners regarding their rights and obligations is essential to ensure that consumers understand the existing risks when using Go-Send services.
Q: What is the Partnership Agreement between Mitra and PT. Go-Jek Indonesia?
A: The Partnership Agreement between Mitra and PT. Go-Jek Indonesia clearly explained the responsibility of the company and its partners regarding their rights and obligations.
Q: What are the recommendations of this study?
A: The recommendations of this study include strengthening legal protection for service users, increasing legal awareness, clear communication, and development of more comprehensive regulations.
Q: What are the limitations of this study?
A: The limitations of this study include limited scope, limited data, and limited generalizability.
Q: What are the future research directions?
A: The future research directions include comparative study, consumer protection, and development of more comprehensive regulations.
Q: What is the significance of this study in the context of online transportation services?
A: This study is significant in the context of online transportation services because it highlights the importance of consumer protection and the need for clear communication between the company and its partners.
Q: What are the implications of this study for policymakers and regulators?
A: The implications of this study for policymakers and regulators are to develop more comprehensive regulations that address the phenomenon of online motorcycle taxis and ensure that consumer protection is more optimal and in line with the times.
Q: What are the implications of this study for online transportation service providers?
A: The implications of this study for online transportation service providers are to ensure that they provide clear communication and understanding between the company and its partners regarding their rights and obligations, and to develop more comprehensive regulations that address the phenomenon of online motorcycle taxis.
Q: What are the implications of this study for consumers?
A: The implications of this study for consumers are to be aware of the existing risks when using online transportation services and to demand clear communication and understanding between the company and its partners regarding their rights and obligations.