Community Perception Of The Auction Process Of Guaranteed Goods At PT. Setia Budi Branch Sharia Branch, Medan

by ADMIN 110 views

Community Perception of the Auction Process of Guaranteed Goods at PT. Setia Budi Branch Sharia Branch, Medan

Introduction

In the world of finance, auctions are a common process used to sell customer-owned guaranteed goods that cannot be paid or have failed to make up for a deposit that has matured. This article aims to examine how the auction process of guaranteed goods is carried out and how much the perception of the community influences the auction process. The study focuses on PT Pegadaian Syariah Setia Budi Branch, Medan, and uses a qualitative descriptive method with research objects involving 40 respondents as samples.

The Auction Process of Guaranteed Goods

The auction process of guaranteed goods at PT Pegadaian Syariah is a sales system in which the Pegadaian provides time to the customer (rahin) to complete the payment of guaranteed goods (marhun). If the customer fails to pay or extend time, PT Pegadaian Syariah Branch Setia Budi has the right to auction the guarantee. In a situation where the price of guaranteed goods sold is lower than the customer's debt, Rahin must pay the remaining debt. Conversely, if the proceeds from the sale of guaranteed goods exceed the debt value, Rahin has the right to receive the profit.

The Importance of Auction Process in Sharia Financial Institutions

The auction process of guaranteed goods at PT Pegadaian Syariah is very relevant in the economic context of the community. As a sharia financial institution, sharia pawnshops apply sharia principles that emphasize justice and transparency in every transaction. In this case, public perception of the auction process is not only influenced by the benefits that may be gained, but also by their understanding of the Sharia and business ethics that apply.

Public Perception of the Auction Process

People who understand that the auction process is the last step after all alternative payment completion has been tried, tends to be more accepted and even support this process. This shows the importance of education and socialization about the process and working principles of sharia pawnshops for customers and prospective customers. With clear information, the public can better understand their rights and obligations and the benefits that can be obtained from this guarantee system.

On the other hand, negative perceptions can arise if the customer feels unfair or less empowered during the auction process. Therefore, PT Pegadaian Syariah needs to ensure that the whole process is carried out transparently and accountably, providing adequate information to customers about the auction process, and facilitating customers in completing their debts before entering the auction stage.

Conclusion

Understanding the public's perception of the auction process of guaranteed goods at PT Pegadaian Syariah Branch Setia Budi, Medan, not only provides an overview of customer satisfaction, but can also be a reference for improving services and increasing public trust in Islamic financial institutions. Thus, PT Pegadaian Syariah is expected to continue to play a role as a financial solution that is in accordance with sharia values ​​and community needs.

Recommendations

Based on the findings of this study, the following recommendations are made:

  1. Education and Socialization: PT Pegadaian Syariah should provide education and socialization about the process and working principles of sharia pawnshops for customers and prospective customers.
  2. Transparency and Accountability: PT Pegadaian Syariah should ensure that the whole process is carried out transparently and accountably, providing adequate information to customers about the auction process.
  3. Facilitating Customers: PT Pegadaian Syariah should facilitate customers in completing their debts before entering the auction stage.
  4. Improving Services: PT Pegadaian Syariah should continue to improve its services to increase public trust in Islamic financial institutions.

By implementing these recommendations, PT Pegadaian Syariah can improve its services and increase public trust in Islamic financial institutions, ultimately contributing to the development of the community.

Limitations of the Study

This study has several limitations, including:

  1. Sample Size: The sample size of 40 respondents may not be representative of the entire community.
  2. Data Collection Method: The study used a qualitative descriptive method, which may not provide a comprehensive understanding of the auction process.
  3. Time Frame: The study was conducted over a limited time frame, which may not capture the full range of experiences and perceptions of the community.

Future Research Directions

Future research should aim to:

  1. Increase Sample Size: Increase the sample size to ensure that the findings are representative of the entire community.
  2. Use Mixed Methods: Use a mixed-methods approach to provide a more comprehensive understanding of the auction process.
  3. Longitudinal Study: Conduct a longitudinal study to capture the full range of experiences and perceptions of the community over a longer period.

By addressing these limitations and future research directions, this study can contribute to a better understanding of the auction process of guaranteed goods at PT Pegadaian Syariah Branch Setia Budi, Medan, and ultimately improve the services and increase public trust in Islamic financial institutions.
Frequently Asked Questions (FAQs) about the Auction Process of Guaranteed Goods at PT. Setia Budi Branch Sharia Branch, Medan

Q: What is the auction process of guaranteed goods?

A: The auction process of guaranteed goods is a sales system in which the Pegadaian provides time to the customer (rahin) to complete the payment of guaranteed goods (marhun). If the customer fails to pay or extend time, PT Pegadaian Syariah Branch Setia Budi has the right to auction the guarantee.

Q: Why is the auction process important in Sharia financial institutions?

A: The auction process of guaranteed goods at PT Pegadaian Syariah is very relevant in the economic context of the community. As a sharia financial institution, sharia pawnshops apply sharia principles that emphasize justice and transparency in every transaction.

Q: What are the benefits of the auction process?

A: The benefits of the auction process include:

  • Providing a last chance for customers to pay their debts
  • Ensuring that customers understand their rights and obligations
  • Facilitating customers in completing their debts before entering the auction stage
  • Increasing public trust in Islamic financial institutions

Q: What are the potential risks of the auction process?

A: The potential risks of the auction process include:

  • Negative perceptions from customers who feel unfair or less empowered during the auction process
  • Loss of public trust in Islamic financial institutions
  • Decreased customer satisfaction

Q: How can PT Pegadaian Syariah improve the auction process?

A: PT Pegadaian Syariah can improve the auction process by:

  • Providing education and socialization about the process and working principles of sharia pawnshops for customers and prospective customers
  • Ensuring that the whole process is carried out transparently and accountably
  • Facilitating customers in completing their debts before entering the auction stage
  • Improving services to increase public trust in Islamic financial institutions

Q: What are the limitations of this study?

A: The limitations of this study include:

  • Sample size: The sample size of 40 respondents may not be representative of the entire community.
  • Data collection method: The study used a qualitative descriptive method, which may not provide a comprehensive understanding of the auction process.
  • Time frame: The study was conducted over a limited time frame, which may not capture the full range of experiences and perceptions of the community.

Q: What are the future research directions?

A: Future research should aim to:

  • Increase sample size: Increase the sample size to ensure that the findings are representative of the entire community.
  • Use mixed methods: Use a mixed-methods approach to provide a more comprehensive understanding of the auction process.
  • Longitudinal study: Conduct a longitudinal study to capture the full range of experiences and perceptions of the community over a longer period.

Q: What are the implications of this study for PT Pegadaian Syariah?

A: The implications of this study for PT Pegadaian Syariah are:

  • To improve services to increase public trust in Islamic financial institutions
  • To provide education and socialization about the process and working principles of sharia pawnshops for customers and prospective customers
  • To ensure that the whole process is carried out transparently and accountably
  • To facilitate customers in completing their debts before entering the auction stage

By addressing these FAQs, this study can contribute to a better understanding of the auction process of guaranteed goods at PT Pegadaian Syariah Branch Setia Budi, Medan, and ultimately improve the services and increase public trust in Islamic financial institutions.