Can't Mount Shares After Windows Update

Mar 10, 2025 by ADMIN 40 views

Can't Mount Shares After Windows Update: A Troubleshooting Guide

Windows 10 users often face issues with file sharing after a Windows update. In this article, we will discuss a common problem where Windows 10 users are unable to mount shares after a Windows update. We will explore the possible causes and provide step-by-step solutions to resolve this issue.

On a 192.168 subnet, a Ubuntu 22 fileserver serves folders to a Mac and to a Windows 10 host. The fileserver uses Smb (Server Message Block) protocol to share files with the Windows 10 host. On 2025-03-09, a Windows update was installed on the Windows 10 host, and after the reboot, the Windows 10 host was unable to mount the shares from the Ubuntu fileserver.

The symptoms of this issue are:

The Windows 10 host is unable to mount the shares from the Ubuntu fileserver.
The error message "The specified network password is not correct" or "The network path was not found" is displayed.
The Windows 10 host is unable to access the shared folders.

There are several possible causes for this issue:

Windows Update: The Windows update may have caused a conflict with the Smb protocol or the fileserver's configuration.
Smb Protocol: The Smb protocol may be misconfigured or not compatible with the Windows 10 host.
Fileserver Configuration: The fileserver's configuration may be incorrect or not compatible with the Windows 10 host.
Network Configuration: The network configuration may be incorrect or not compatible with the Windows 10 host.

To troubleshoot this issue, follow these steps:

Step 1: Check the Windows Update Log

Check the Windows update log to see if there are any errors or warnings related to the Smb protocol or the fileserver's configuration.

Go to the Event Viewer (Windows key + R, type "eventvwr" and press Enter).
Navigate to the "Windows Logs" section.
Look for errors or warnings related to the Smb protocol or the fileserver's configuration.

Step 2: Check the Smb Protocol Configuration

Check the Smb protocol configuration to ensure that it is correct and compatible with the Windows 10 host.

Go to the "Services" section (Windows key + R, type "services.msc" and press Enter).
Look for the "Smb" service and ensure that it is running and set to start automatically.
Check the Smb protocol configuration by running the command "smbclient -L <fileserver_IP>" in the Command Prompt.

Step 3: Check the Fileserver Configuration

Check the fileserver's configuration to ensure that it is correct and compatible with the Windows 10 host.

Go to the fileserver's configuration (e.g., Ubuntu's Smb configuration file).
Check the fileserver's IP address, subnet mask, and gateway.
Ensure that the fileserver is configured to use the Smb protocol.

Step 4: Check the Network Configuration

Check the network configuration to ensure that it is correct and compatible with the Windows 10 host.

Go to the network configuration (e.g., Windows 10's Network and Sharing Center).
Check the network adapter settings and ensure that they are correct.
Ensure that the network adapter is set to use the correct IP address and subnet mask.

Step 5: Restart the Smb Service

Restart the Smb service to ensure that it is running correctly.

Go to the "Services" section (Windows key + R, type "services.msc" and press Enter).
Look for the "Smb" service and restart it.

Step 6: Check the Fileserver's Logs

Check the fileserver's logs to see if there are any errors or warnings related to the Smb protocol or the Windows 10 host.

Go to the fileserver's logs (e.g., Ubuntu's Smb logs).
Look for errors or warnings related to the Smb protocol or the Windows 10 host.

In conclusion, the issue of not being able to mount shares after a Windows update is a common problem that can be caused by several factors. By following the troubleshooting steps outlined in this article, you should be able to resolve this issue and access the shared folders from the Windows 10 host.

Ensure that the Windows 10 host is running the latest version of the Smb protocol.
Ensure that the fileserver is configured to use the latest version of the Smb protocol.
Consider using a different protocol, such as NFS or AFP, if the Smb protocol is not working correctly.

Troubleshooting Smb Protocol Issues
Configuring Smb Protocol on Ubuntu
Troubleshooting Network Configuration Issues
Can't Mount Shares After Windows Update: Q&A

In our previous article, we discussed the issue of not being able to mount shares after a Windows update. We provided step-by-step solutions to resolve this issue. In this article, we will answer some frequently asked questions related to this issue.

A: The common causes of this issue are:

Windows Update: The Windows update may have caused a conflict with the Smb protocol or the fileserver's configuration.
Smb Protocol: The Smb protocol may be misconfigured or not compatible with the Windows 10 host.
Fileserver Configuration: The fileserver's configuration may be incorrect or not compatible with the Windows 10 host.
Network Configuration: The network configuration may be incorrect or not compatible with the Windows 10 host.

A: To check the Windows Update log, follow these steps:

Go to the Event Viewer (Windows key + R, type "eventvwr" and press Enter).
Navigate to the "Windows Logs" section.
Look for errors or warnings related to the Smb protocol or the fileserver's configuration.

A: To check the Smb protocol configuration, follow these steps:

Go to the "Services" section (Windows key + R, type "services.msc" and press Enter).
Look for the "Smb" service and ensure that it is running and set to start automatically.
Check the Smb protocol configuration by running the command "smbclient -L <fileserver_IP>" in the Command Prompt.

A: To check the fileserver's configuration, follow these steps:

Go to the fileserver's configuration (e.g., Ubuntu's Smb configuration file).
Check the fileserver's IP address, subnet mask, and gateway.
Ensure that the fileserver is configured to use the Smb protocol.

A: To check the network configuration, follow these steps:

Go to the network configuration (e.g., Windows 10's Network and Sharing Center).
Check the network adapter settings and ensure that they are correct.
Ensure that the network adapter is set to use the correct IP address and subnet mask.

A: To restart the Smb service, follow these steps:

Go to the "Services" section (Windows key + R, type "services.msc" and press Enter).
Look for the "Smb" service and restart it.

A: To check the fileserver's logs, follow these steps:

Go to the fileserver's logs (e.g., Ubuntu's Smb logs).
Look for errors or warnings related to the Smb protocol or the Windows 10 host.

A: Some additional tips to resolve this issue are:

Ensure that the Windows 10 host is running the latest version of the Smb protocol.
Ensure that the fileserver is configured to use the latest version of the Smb protocol.
Consider using a different protocol, such as NFS or AFP, if the Smb protocol is not working correctly.

In conclusion, the issue of not being able to mount shares after a Windows update is a common problem that can be caused by several factors. By following the troubleshooting steps and answering the frequently asked questions in this article, you should be able to resolve this issue and access the shared folders from the Windows 10 host.