[BUG] No Connection When Other User Logged In / Duplicate VIN

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BUG: No Connection When Another User Logs In / Duplicate VIN Issue

As a Volkswagen ID.4 owner, you may have encountered a frustrating issue where the car's location is not updated when another user logs in. This problem can be particularly annoying if you rely on the car's location to precondition it for your partner's arrival. In this article, we will delve into the details of this issue, explore the possible causes, and provide a step-by-step guide to help you troubleshoot and potentially resolve the problem.

Before we dive into the issue, it's essential to check if a similar problem has already been reported. Please make sure to follow the guidelines provided in the template below:

Before you post a new issue - you must first check the following (and check the boxes with an "X" below)

  • [ ] 1.) Can you login using the smartphone app Volkswagen/Volkswagen Connect and interact with your car? YES
  • [ ] 2.) Please make sure that you can login into https://vwid.vwgroup.io/ and make sure that any "Terms and Conditions" are all checked YES
  • [ ] 3.) I do not have MFA enabled. OK

To help us better understand the issue, please provide the following information:

Environment

  • Volkswagencarnet release with the issue: v5.0.3
  • Last working homeassistant-volkswagencarnet release (if known): NA
  • Home Assistant Core release with the issue: 2025.1.4
  • Operating environment (Home Assistant OS/Supervised/Container/Core/venv): OS 14.1
  • Car model and year: ID.4 2024
  • Country where the car was bought: Belgium
  • Valid VW Connect subscription: Yes
  • Have you verified that the We Connect service works via VW´s portal?: Yes

When another user (girlfriend) is using the car, the location is not updated. In my previous car, I used the car location, together with her class schedule (teacher) to precondition the car. I want to do this again, but when she logs in with her account, the sensors no longer update.

Steps to Reproduce

Use another driver profile in the car, check the integration.

Expected Behavior

Ideally, just keep updating the car information... I guess this would need the login details of additional users. As a temporary fix, allow duplicate VINs.

Screenshots

If applicable, add screenshots to help explain your problem.

Traceback/Error Logs

If you come across any trace or error logs, please provide them.

Debug Information - All JSON Responses from Logfile

Turn on debug and post the results here: Paste in you link with all debug information, save to text file or use https://www.pastebin.org/

For instructions on how to enable debug logging in Home Assistant, please refer to this wiki page: https://github.com/robinostlund/homeassistant-volkswagencarnet/wiki/Enabling-Debug-Logging-in-Home-Assistant

Add any other context about the problem here.

Issues lacking sufficient details or context may be subject to closure without prior notice. Detailed bug reports are essential for effective issue resolution. Thank you for your cooperation.

Based on the provided information, it appears that the issue is related to the Volkswagen ID.4's VIN (Vehicle Identification Number) being duplicated when another user logs in. This can cause the car's location to not update, leading to the preconditioning issue.

As a temporary fix, you can try allowing duplicate VINs. This may require additional configuration or settings in the Volkswagen ID.4's system.

To resolve the issue permanently, you may need to contact Volkswagen's support team to discuss the possibility of adding additional user profiles or login details to the car's system.

In conclusion, the no connection issue when another user logs in / duplicate VIN issue is a frustrating problem that can be caused by the car's VIN being duplicated. By following the steps outlined in this article, you can troubleshoot and potentially resolve the issue. If the problem persists, it's recommended to contact Volkswagen's support team for further assistance.

  • Always check if a similar issue has been reported before posting a new issue.
  • Provide detailed information about the issue, including the environment, steps to reproduce, and expected behavior.
  • Use screenshots and debug logs to help explain the problem.
  • Contact Volkswagen's support team for further assistance if the issue persists.

By following these recommendations, you can help ensure that your issue is resolved efficiently and effectively.
Q&A: No Connection When Another User Logs In / Duplicate VIN Issue

In our previous article, we explored the no connection issue when another user logs in / duplicate VIN issue in Volkswagen ID.4 vehicles. We discussed the possible causes, temporary fixes, and permanent solutions to resolve the problem. In this article, we will answer some frequently asked questions (FAQs) related to this issue.

A: The cause of the no connection issue when another user logs in / duplicate VIN issue is related to the Volkswagen ID.4's VIN (Vehicle Identification Number) being duplicated when another user logs in. This can cause the car's location to not update, leading to the preconditioning issue.

A: To troubleshoot the no connection issue when another user logs in / duplicate VIN issue, follow these steps:

  1. Check if a similar issue has been reported before posting a new issue.
  2. Provide detailed information about the issue, including the environment, steps to reproduce, and expected behavior.
  3. Use screenshots and debug logs to help explain the problem.
  4. Contact Volkswagen's support team for further assistance if the issue persists.

A: A temporary fix for the no connection issue when another user logs in / duplicate VIN issue is to allow duplicate VINs. This may require additional configuration or settings in the Volkswagen ID.4's system.

A: To resolve the no connection issue when another user logs in / duplicate VIN issue permanently, you may need to contact Volkswagen's support team to discuss the possibility of adding additional user profiles or login details to the car's system.

A: Resolving the no connection issue when another user logs in / duplicate VIN issue can provide several benefits, including:

  • Improved car location updates
  • Enhanced preconditioning capabilities
  • Increased user convenience
  • Better overall user experience

A: To prevent the no connection issue when another user logs in / duplicate VIN issue from occurring in the future, follow these best practices:

  • Always check if a similar issue has been reported before posting a new issue.
  • Provide detailed information about the issue, including the environment, steps to reproduce, and expected behavior.
  • Use screenshots and debug logs to help explain the problem.
  • Contact Volkswagen's support team for further assistance if the issue persists.

In conclusion, the no connection issue when another user logs in / duplicate VIN issue is a frustrating problem that can be caused by the car's VIN being duplicated. By following the steps outlined in this article, you can troubleshoot and potentially resolve the issue. If the problem persists, it's recommended to contact Volkswagen's support team for further assistance.

  • Always check if a similar issue has been reported before posting a new issue.
  • Provide detailed information about the issue, including the environment, steps to reproduce, and expected behavior.
  • Use screenshots and debug logs to help explain the problem.
  • Contact Volkswagen's support team for further assistance if the issue persists.

By following these recommendations, you can help ensure that your issue is resolved efficiently and effectively.