BCM Call Logger

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Introduction

In today's fast-paced business environment, managing call data from communication systems is crucial for making informed decisions. The BCM Call Logger is a powerful tool designed to process call data from Nortel and Avaya Business Communications Manager systems, providing users with a comprehensive view of their call activity. In this article, we will delve into the features and benefits of the BCM Call Logger, exploring its capabilities and how it can enhance your business operations.

What is BCM Call Logger?

The BCM Call Logger is a software application that extracts call data from Nortel and Avaya Business Communications Manager systems, storing it in a standard Microsoft Access database. This allows users to run pre-built reports or query the database directly for advanced reporting. By leveraging the BCM Call Logger, businesses can gain valuable insights into their call activity, identifying trends and patterns that can inform strategic decisions.

Key Features of BCM Call Logger

The BCM Call Logger offers a range of features that make it an essential tool for businesses using Nortel and Avaya Business Communications Manager systems. Some of the key features include:

  • Call Data Extraction: The BCM Call Logger can extract call data from Nortel and Avaya Business Communications Manager systems, providing users with a comprehensive view of their call activity.
  • Database Storage: The extracted call data is stored in a standard Microsoft Access database, allowing users to run pre-built reports or query the database directly for advanced reporting.
  • Customizable Reporting: The BCM Call Logger provides users with a range of pre-built reports, including call volume, duration, and cost. Users can also customize these reports to meet their specific needs.
  • Advanced Querying: The database storage feature allows users to query the database directly, providing advanced reporting capabilities that go beyond the pre-built reports.

Benefits of Using BCM Call Logger

The BCM Call Logger offers a range of benefits for businesses using Nortel and Avaya Business Communications Manager systems. Some of the key benefits include:

  • Improved Decision Making: By providing users with a comprehensive view of their call activity, the BCM Call Logger enables informed decision making.
  • Increased Efficiency: The BCM Call Logger automates the process of extracting and storing call data, freeing up staff to focus on more strategic activities.
  • Enhanced Reporting: The BCM Call Logger provides users with a range of pre-built reports, as well as the ability to customize these reports to meet their specific needs.
  • Advanced Analytics: The database storage feature allows users to query the database directly, providing advanced analytics capabilities that go beyond the pre-built reports.

How BCM Call Logger Works

The BCM Call Logger is a relatively straightforward tool to use. Here is an overview of how it works:

  1. Call Data Extraction: The BCM Call Logger extracts call data from Nortel and Avaya Business Communications Manager systems.
  2. Database Storage: The extracted call data is stored in a standard Microsoft Access database.
  3. Reporting: Users can run pre-built reports or query the database directly for advanced reporting.

System Requirements

The BCM Call Logger requires the following system requirements:

  • Microsoft Access: The BCM Call Logger requires Microsoft Access 2007 or later to function.
  • Nortel or Avaya Business Communications Manager: The BCM Call Logger requires a Nortel or Avaya Business Communications Manager system to extract call data.
  • Windows Operating System: The BCM Call Logger requires a Windows operating system to function.

Conclusion

The BCM Call Logger is a powerful tool designed to process call data from Nortel and Avaya Business Communications Manager systems. By providing users with a comprehensive view of their call activity, the BCM Call Logger enables informed decision making, increased efficiency, and enhanced reporting. With its customizable reporting and advanced querying capabilities, the BCM Call Logger is an essential tool for businesses using Nortel and Avaya Business Communications Manager systems.

Frequently Asked Questions

Here are some frequently asked questions about the BCM Call Logger:

  • Q: What systems does the BCM Call Logger support? A: The BCM Call Logger supports Nortel and Avaya Business Communications Manager systems.
  • Q: What database does the BCM Call Logger use? A: The BCM Call Logger uses a standard Microsoft Access database.
  • Q: Can I customize the reports provided by the BCM Call Logger? A: Yes, users can customize the reports provided by the BCM Call Logger to meet their specific needs.
  • Q: Can I query the database directly for advanced reporting? A: Yes, users can query the database directly for advanced reporting.

Troubleshooting

Here are some common issues that may arise when using the BCM Call Logger:

  • Error Message: If you encounter an error message, please contact our support team for assistance.
  • Database Corruption: If the database becomes corrupted, please contact our support team for assistance.
  • System Requirements: If you are experiencing issues with system requirements, please ensure that you meet the minimum system requirements.

Support

Introduction

The BCM Call Logger is a powerful tool designed to process call data from Nortel and Avaya Business Communications Manager systems. In this article, we will answer some of the most frequently asked questions about the BCM Call Logger, providing you with a better understanding of its features and capabilities.

Q: What systems does the BCM Call Logger support?

A: The BCM Call Logger supports Nortel and Avaya Business Communications Manager systems. This means that you can use the BCM Call Logger with your existing Nortel or Avaya system, without having to upgrade or replace it.

Q: What database does the BCM Call Logger use?

A: The BCM Call Logger uses a standard Microsoft Access database. This allows you to easily query and analyze your call data, and provides a flexible and scalable solution for your business needs.

Q: Can I customize the reports provided by the BCM Call Logger?

A: Yes, users can customize the reports provided by the BCM Call Logger to meet their specific needs. You can choose from a range of pre-built reports, or create your own custom reports using the BCM Call Logger's advanced querying capabilities.

Q: Can I query the database directly for advanced reporting?

A: Yes, users can query the database directly for advanced reporting. This allows you to analyze your call data in greater detail, and provides a flexible and scalable solution for your business needs.

Q: What are the system requirements for the BCM Call Logger?

A: The BCM Call Logger requires the following system requirements:

  • Microsoft Access: The BCM Call Logger requires Microsoft Access 2007 or later to function.
  • Nortel or Avaya Business Communications Manager: The BCM Call Logger requires a Nortel or Avaya Business Communications Manager system to extract call data.
  • Windows Operating System: The BCM Call Logger requires a Windows operating system to function.

Q: How do I install the BCM Call Logger?

A: Installing the BCM Call Logger is a straightforward process. Simply download the software from our website, and follow the installation instructions. If you have any issues during the installation process, please contact our support team for assistance.

Q: How do I configure the BCM Call Logger?

A: Configuring the BCM Call Logger is a simple process. Simply follow the on-screen instructions, and enter the necessary information to connect to your Nortel or Avaya system. If you have any issues during the configuration process, please contact our support team for assistance.

Q: Can I use the BCM Call Logger with my existing call logging system?

A: Yes, you can use the BCM Call Logger with your existing call logging system. The BCM Call Logger is designed to work seamlessly with your existing system, and can be easily integrated into your existing infrastructure.

Q: What kind of support does the BCM Call Logger offer?

A: The BCM Call Logger offers a range of support options, including:

  • Phone Support: Our dedicated support team is available to answer your questions and resolve any issues you may encounter.
  • Email Support: You can contact our support team via email, and we will respond to your query as soon as possible.
  • Online Support: Our online support resources include a comprehensive knowledge base, user manuals, and FAQs.

Q: Can I upgrade or downgrade the BCM Call Logger?

A: Yes, you can upgrade or downgrade the BCM Call Logger as needed. Simply contact our support team, and we will assist you with the upgrade or downgrade process.

Q: What kind of training does the BCM Call Logger offer?

A: The BCM Call Logger offers a range of training options, including:

  • Online Training: Our online training resources include video tutorials, user manuals, and FAQs.
  • Phone Training: Our dedicated support team is available to provide phone-based training and support.
  • On-Site Training: We can provide on-site training and support, tailored to your specific needs.

Conclusion

The BCM Call Logger is a powerful tool designed to process call data from Nortel and Avaya Business Communications Manager systems. In this article, we have answered some of the most frequently asked questions about the BCM Call Logger, providing you with a better understanding of its features and capabilities. If you have any further questions or issues, please contact our support team for assistance.