Application Of Kineja Jackson Queueing Network Model In The BPJS Patient Service System H. Abd. Manan Simatupang Kisaran
Application of Jackson Queueing Network Model Performance in BPJS Patient Service System at H. Abd Hospital. Manan Simatupang Kisaran
Introduction
Queuing is a common phenomenon that we often encounter in our daily lives. Almost every service, including BPJS patient services at H. Abd Hospital. Manan Simatupang Kisaran, did not escape this problem. In the hospital, patients often experience queues at several service points, caused by the buildup of patients. This makes them have to wait long to get the services needed. The long waiting time problem is a significant issue that affects patient satisfaction and hospital operational efficiency. To overcome this problem, the application of the Jackson queue network model is a promising solution.
The Jackson Queueing Network Model
The Jackson queueing network model is a mathematical model designed to minimize the waiting time of patients in the queue by applying the first come first service (FCFS) rules. In this model, patients or consumers can move from one workstation to another before finally leaving the system. The model is based on the assumption that the service time at each workstation is exponentially distributed. This means that the service time at each workstation is independent and identically distributed.
Workstation Studied
This study highlighted the four workstations which became the main service points at the hospital:
- Workstation Registration: where the patient registered.
- Pre-Workstation of Internal Medicine Consultation: space for initial consultation before further treatment.
- Workstation Consultation of Internal Medicine Clinics: where the patient consulted with a specialist.
- Workstation Pharmacy: space to take medicine after getting a prescription.
Research Methodology
This study uses data for five days to calculate the number of arrivals and departure of patients in each workstation. The data was collected using a survey method, where patients were asked to provide information about their waiting time and service experience. Before the application of the Jackson Queueing Network model, the patient's total waiting time reached 82 minutes.
Impact of the Application of the Jackson Queueing Network Model
After implementing the Jackson model, by increasing the number of employees in each workstation -4 server in the Workstation registration, 3 nurses at the Workstation Pre-Consultation, 4 doctors at the Workstation Consultation, and 7 employees at the pharmacy - total waiting time for patients can be significantly reduced to only 10 minutes. The results show that the application of the Jackson model can reduce the waiting time by 87.8%.
Additional Analysis and Explanation
The application of this model not only helps reduce the patient's waiting time, but also increases hospital operational efficiency. With a better patients' plot arrangement, hospitals can provide faster and satisfying services for patients. In addition, good management of the number of employees in each workstation will reduce excessive workload, so that staff can focus on providing the best service to patients.
Optimization of Service Systems
Optimization of service systems by applying a queue model such as Jackson Queueing Network is a very important step in improving the quality of health services. Thus, not only the waiting time is reduced, but also patient satisfaction will increase, which in turn can improve the image of the hospital in the eyes of the community. The application of the Jackson model can also help hospitals to identify the bottlenecks in the service system and make necessary adjustments to improve the efficiency of the system.
Conclusion
This study demonstrates the effectiveness of the Jackson Queueing Network model in reducing the waiting time of patients in the BPJS patient service system at H. Abd Hospital. Manan Simatupang Kisaran. The results show that the application of the Jackson model can reduce the waiting time by 87.8% and increase patient satisfaction. This initiative should be a concern for other hospital management who also face similar problems. By utilizing the right technology and methods, health services in Indonesia can be significantly improved.
Recommendations
Based on the results of this study, the following recommendations are made:
- Implement the Jackson Queueing Network model in other hospitals in Indonesia to improve the quality of health services.
- Conduct further research to identify the bottlenecks in the service system and make necessary adjustments to improve the efficiency of the system.
- Develop a more comprehensive model that takes into account the variability of service time and the number of patients in the system.
Limitations of the Study
This study has several limitations, including:
- The data was collected using a survey method, which may not be representative of the entire population.
- The study only focused on the BPJS patient service system at H. Abd Hospital. Manan Simatupang Kisaran, and may not be applicable to other hospitals.
- The study did not take into account the variability of service time and the number of patients in the system.
Future Research Directions
Future research should focus on:
- Developing a more comprehensive model that takes into account the variability of service time and the number of patients in the system.
- Conducting further research to identify the bottlenecks in the service system and make necessary adjustments to improve the efficiency of the system.
- Implementing the Jackson Queueing Network model in other hospitals in Indonesia to improve the quality of health services.
Frequently Asked Questions (FAQs) about the Application of Jackson Queueing Network Model in BPJS Patient Service System
Q: What is the Jackson Queueing Network Model?
A: The Jackson Queueing Network Model is a mathematical model designed to minimize the waiting time of patients in the queue by applying the first come first service (FCFS) rules. It is a model that takes into account the number of patients in the system, the service time at each workstation, and the number of employees in each workstation.
Q: What are the benefits of using the Jackson Queueing Network Model?
A: The benefits of using the Jackson Queueing Network Model include:
- Reduced waiting time for patients
- Increased patient satisfaction
- Improved hospital operational efficiency
- Better management of the number of employees in each workstation
- Identification of bottlenecks in the service system
Q: How does the Jackson Queueing Network Model work?
A: The Jackson Queueing Network Model works by:
- Calculating the number of patients in the system
- Determining the service time at each workstation
- Identifying the number of employees in each workstation
- Applying the first come first service (FCFS) rules
- Minimizing the waiting time of patients in the queue
Q: What are the limitations of the Jackson Queueing Network Model?
A: The limitations of the Jackson Queueing Network Model include:
- The model assumes that the service time at each workstation is exponentially distributed
- The model does not take into account the variability of service time and the number of patients in the system
- The model may not be applicable to all types of service systems
Q: Can the Jackson Queueing Network Model be applied to other hospitals?
A: Yes, the Jackson Queueing Network Model can be applied to other hospitals. However, it is essential to consider the specific needs and characteristics of each hospital before implementing the model.
Q: What are the next steps after implementing the Jackson Queueing Network Model?
A: After implementing the Jackson Queueing Network Model, the next steps include:
- Monitoring the performance of the system
- Identifying areas for improvement
- Making necessary adjustments to the system
- Continuously evaluating and refining the model
Q: How can the Jackson Queueing Network Model be used to improve patient satisfaction?
A: The Jackson Queueing Network Model can be used to improve patient satisfaction by:
- Reducing waiting time
- Increasing the number of employees in each workstation
- Improving the management of the number of employees in each workstation
- Identifying bottlenecks in the service system and making necessary adjustments
Q: What are the potential challenges of implementing the Jackson Queueing Network Model?
A: The potential challenges of implementing the Jackson Queueing Network Model include:
- Resistance to change from employees and patients
- Difficulty in collecting and analyzing data
- Limited resources and budget
- Complexity of the model and its implementation
Q: How can the Jackson Queueing Network Model be used to improve hospital operational efficiency?
A: The Jackson Queueing Network Model can be used to improve hospital operational efficiency by:
- Reducing waiting time
- Increasing the number of employees in each workstation
- Improving the management of the number of employees in each workstation
- Identifying bottlenecks in the service system and making necessary adjustments
Q: What are the potential benefits of using the Jackson Queueing Network Model in other industries?
A: The potential benefits of using the Jackson Queueing Network Model in other industries include:
- Reduced waiting time and improved customer satisfaction
- Increased operational efficiency
- Better management of resources and budget
- Identification of bottlenecks and areas for improvement
Q: How can the Jackson Queueing Network Model be used to improve the quality of health services?
A: The Jackson Queueing Network Model can be used to improve the quality of health services by:
- Reducing waiting time and improving patient satisfaction
- Increasing the number of employees in each workstation
- Improving the management of the number of employees in each workstation
- Identifying bottlenecks in the service system and making necessary adjustments