Application Of Accountability And Transparent In Public Services (Study Of Family Card Making Services At Medan Selayang Sub -District Office Medan City)

Feb 27, 2025 by ADMIN 154 views

Application of Accountability and Transparency in Public Services: Case Study of Family Card Making Services at Medan Selayang Sub -District Office Medan City

Introduction

The application of good governance is a crucial aspect of modern public administration, and it is characterized by several key principles, including participation, law enforcement, transparency, equality, responsiveness, future insight, accountability, supervision, efficiency, effectiveness, and professionalism. Among these principles, accountability and transparency are two essential components that play a vital role in ensuring that public services are delivered in a fair, efficient, and effective manner. This article aims to explore the application of accountability and transparency in the context of family card making services at the Medan Selayang Sub -District Office, Medan City.

The Importance of Accountability and Transparency in Public Services

Accountability can be defined as the obligation of government agencies to be responsible for their actions and decisions to the community and their superiors. It is a critical component of good governance, as it ensures that public services are delivered in a transparent and accountable manner. On the other hand, transparency refers to the availability of information related to governance, including policies, manufacturing, implementation, and results achieved. It is essential for building public trust in the government and ensuring that citizens have access to information that enables them to make informed decisions.

Methodology

This study employed a descriptive qualitative approach, where data was collected through observation and in-depth interviews with four key informants, namely the Camat, Camat Secretary, and several sub-district employees. The study aimed to understand the extent to which accountability and transparency are applied in the management of family card making services at the Medan Selayang Sub -District Office.

Results

The results of this study showed that employees at the Medan Selayang Sub -District Office had demonstrated a commitment to implementing accountability and transparency in the service of making family cards. This can be seen from their efforts in providing clear information to the public about the procedures and conditions needed. However, there are still some obstacles faced, such as the lack of active role from the community in providing feedback and some of the human resources who still hold on to the old paradigm that prioritizes the attitude of "served" rather than "serving".

Additional Analysis and Explanation

In the context of public services, accountability and transparency are not only ethical demands but are also part of efforts to build public trust in the government. Accountability requires a strong supervisory system, where the community must be given the right to supervise and request accountability from service providers. With transparency, the community also gets the right to find out the policies applied and the process passed in the making of a family card.

However, the application of these two principles does not always run smoothly. In this study, it appears that there are still a number of challenges faced. For example, lack of community participation can be caused by lack of socialization regarding the importance of accountability and transparency. Therefore, public education efforts are very important to increase public awareness about their rights in the public service process. This can be done through seminars, workshops, or publication of information that is easily accessible.

Furthermore, changes in mindset among government employees are also very necessary. The transformation of the 'served' paradigm to 'serve' will create a more responsive and proactive environment in providing services to the community. Employee capacity training and development can be one solution to overcome this obstacle.

Conclusion

The application of accountability and transparency in the service of making a family card at the Medan Selayang Sub -District Office shows positive progress, but there is a need for sustainable efforts to overcome various challenges. The results of this study are important notes for local governments in developing a better and more efficient public service system, which in turn can improve the quality of life of the community.

Recommendations

Based on the findings of this study, the following recommendations are made:

Public Education Efforts: Public education efforts are necessary to increase public awareness about their rights in the public service process. This can be done through seminars, workshops, or publication of information that is easily accessible.
Employee Capacity Training and Development: Employee capacity training and development can be one solution to overcome the obstacle of changing the mindset of government employees from the 'served' paradigm to the 'serve' paradigm.
Community Participation: Community participation is essential in ensuring that public services are delivered in a fair, efficient, and effective manner. Efforts should be made to increase community participation in the public service process.
Supervisory System: A strong supervisory system is necessary to ensure that accountability and transparency are applied in the public service process. The community must be given the right to supervise and request accountability from service providers.

Limitations of the Study

This study has several limitations, including:

Small Sample Size: The study only involved four key informants, which may not be representative of the entire population.
Limited Data Collection: The study only collected data through observation and in-depth interviews, which may not provide a comprehensive understanding of the issue.
Contextual Factors: The study was conducted in a specific context, which may not be generalizable to other contexts.

Future Research Directions

Future research should aim to:

Explore the Application of Accountability and Transparency in Other Public Services: This study only focused on the application of accountability and transparency in the service of making family cards. Future research should explore the application of these principles in other public services.
Investigate the Impact of Accountability and Transparency on Public Trust: This study only explored the application of accountability and transparency in the public service process. Future research should investigate the impact of these principles on public trust in the government.
Develop a Framework for Measuring Accountability and Transparency: This study only used a descriptive qualitative approach to measure the application of accountability and transparency. Future research should develop a framework for measuring these principles in a more systematic and objective manner.
Frequently Asked Questions (FAQs) on Accountability and Transparency in Public Services

Q1: What is accountability in the context of public services?

A1: Accountability in the context of public services refers to the obligation of government agencies to be responsible for their actions and decisions to the community and their superiors. It is a critical component of good governance, as it ensures that public services are delivered in a transparent and accountable manner.

Q2: What is transparency in the context of public services?

A2: Transparency in the context of public services refers to the availability of information related to governance, including policies, manufacturing, implementation, and results achieved. It is essential for building public trust in the government and ensuring that citizens have access to information that enables them to make informed decisions.

Q3: Why is accountability and transparency important in public services?

A3: Accountability and transparency are essential in public services because they ensure that public services are delivered in a fair, efficient, and effective manner. They also help to build public trust in the government and ensure that citizens have access to information that enables them to make informed decisions.

Q4: How can accountability and transparency be achieved in public services?

A4: Accountability and transparency can be achieved in public services through a combination of measures, including:

Public education efforts: Public education efforts can increase public awareness about their rights in the public service process.
Employee capacity training and development: Employee capacity training and development can help to change the mindset of government employees from the 'served' paradigm to the 'serve' paradigm.
Community participation: Community participation is essential in ensuring that public services are delivered in a fair, efficient, and effective manner.
Supervisory system: A strong supervisory system is necessary to ensure that accountability and transparency are applied in the public service process.

Q5: What are the benefits of accountability and transparency in public services?

A5: The benefits of accountability and transparency in public services include:

Improved public trust: Accountability and transparency can help to build public trust in the government.
Increased efficiency: Accountability and transparency can help to ensure that public services are delivered in a fair, efficient, and effective manner.
Better decision-making: Accountability and transparency can provide citizens with access to information that enables them to make informed decisions.

Q6: What are the challenges of implementing accountability and transparency in public services?

A6: The challenges of implementing accountability and transparency in public services include:

Lack of community participation: Community participation is essential in ensuring that public services are delivered in a fair, efficient, and effective manner.
Limited capacity: Government employees may not have the necessary capacity to implement accountability and transparency.
Resistance to change: Government employees may resist changes to the 'served' paradigm.

Q7: How can accountability and transparency be measured in public services?

A7: Accountability and transparency can be measured in public services through a combination of measures, including:

Surveys and feedback: Surveys and feedback can provide citizens with an opportunity to provide input on the quality of public services.
Performance indicators: Performance indicators can provide a measure of the effectiveness of public services.
Audit and evaluation: Audit and evaluation can provide a measure of the accountability and transparency of public services.

Q8: What is the role of government in promoting accountability and transparency in public services?

A8: The government has a critical role to play in promoting accountability and transparency in public services. This includes:

Developing policies and regulations: The government can develop policies and regulations that promote accountability and transparency.
Providing training and capacity building: The government can provide training and capacity building to government employees to help them implement accountability and transparency.
Monitoring and evaluation: The government can monitor and evaluate the implementation of accountability and transparency in public services.