Analysis Of The Responsibility Of Hotel Entrepreneurs To The Loss Of Goods Owned Room Tenants (Study At The Ahmad Tahir Hotel Medan)

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Introduction

The rapid development of science and technology, especially in the field of communication and transportation, has encouraged people to travel, both domestic and international. This creates the need for lodging facilities, such as hotels, as a place to rest, gather, or enjoy food. With increasingly fierce competition in the hospitality services industry, hotel managers are required to provide maximum security and comfort to its consumers. In the midst of this reality, an important problem arises: What is the rights and obligations that apply between the hotel and the tenant of the room related to the responsibility of the hotel entrepreneur for the loss of goods belonging to the tenant at the Ahmad Tahir Hotel Medan?

Background of the Study

The hospitality industry is a rapidly growing sector, with an increasing number of people traveling for business and leisure purposes. Hotels are a crucial part of this industry, providing a place for people to rest, eat, and enjoy themselves. However, with the increasing number of people staying in hotels, there is also an increasing risk of loss or damage to guest property. This is where the responsibility of hotel entrepreneurs comes in, and it is essential to understand the rights and obligations that apply between the hotel and the tenant of the room.

Methodology

In this study, the method used is normative juridical, which focuses on analysis of the norms and legal principles listed in the legislation, especially in Law No. 8 of 1999 concerning Consumer Protection and Law No. 10 of 2009 concerning Tourism. This study also uses primary, secondary, and tertiary legal materials as supporting materials. The rights and obligations that arise in the lease agreement at the Ahmad Tahir Hotel Medan are regulated by applicable legal provisions and specific additional regulations for the hotel.

Analysis of Hotel Responsibilities

The responsibility of the hotel to the property of the tenant is regulated in the agreement clause. Nevertheless, the clause cannot conflict with existing provisions, as stated in Article 1545 of the Civil Code which confirms the responsibilities of each party. Further analysis of hotel responsibilities shows that damage or loss of goods belonging to the tenant is not necessarily the responsibility of the hotel. If the loss is caused by the negligence of the hotel, such as lack of security or supervision, the hotel will be responsible. However, if damage or loss occurs due to negligence of the tenant, for example the goods are abandoned carelessly or unlocked, then the hotel cannot be held accountable.

Rights and Obligations of Tenants

By considering these various aspects, it is essential for tenants to understand their rights and obligations when staying at a hotel. The tenant must ensure to protect his belongings well and comply with the rules in the hotel. This includes being aware of the hotel's security measures and taking necessary precautions to prevent loss or damage to their property. Tenants should also be aware of the hotel's policies and procedures regarding lost or damaged property.

Hotel Entrepreneurs' Responsibilities

Hotel entrepreneurs are also expected to improve the security and service systems to minimize the risk of loss or damage to guest property. This includes providing adequate security measures, such as CCTV cameras and secure storage facilities, as well as training staff on how to handle lost or damaged property. Hotel managers in the Ahmad Tahir Hotel Medan must actively educate guests about how to protect their belongings. This information can be conveyed through brochures placed in the room or direct information when check-in.

Conclusion

Overall, the responsibility of the hotel entrepreneur to the loss of property of the tenant's tenant is highly dependent on the compliance of the two parties to the rights and obligations regulated in the legislation and the lease agreement. Through good collaboration between hotel managers and guests, it is hoped that every trip can take place safely and comfortably without any problems of losing goods.

Recommendations

Based on the findings of this study, the following recommendations are made:

  • Hotel entrepreneurs should improve the security and service systems to minimize the risk of loss or damage to guest property.
  • Tenants should be aware of the hotel's security measures and take necessary precautions to prevent loss or damage to their property.
  • Hotel managers should actively educate guests about how to protect their belongings.
  • The hotel should provide adequate security measures, such as CCTV cameras and secure storage facilities.
  • The hotel should train staff on how to handle lost or damaged property.

Limitations of the Study

This study has several limitations, including:

  • The study only focuses on the Ahmad Tahir Hotel Medan and may not be applicable to other hotels.
  • The study only considers the legal aspects of hotel responsibilities and may not take into account other factors, such as cultural or social factors.
  • The study only uses primary, secondary, and tertiary legal materials as supporting materials and may not consider other sources of information.

Future Research Directions

Future research should consider the following directions:

  • Conducting a study on the impact of hotel security measures on guest satisfaction.
  • Conducting a study on the effectiveness of hotel staff training on handling lost or damaged property.
  • Conducting a study on the cultural and social factors that influence hotel responsibilities.

References

  • Law No. 8 of 1999 concerning Consumer Protection.
  • Law No. 10 of 2009 concerning Tourism.
  • Article 1545 of the Civil Code.
  • Various legal materials and supporting documents.

Q: What is the responsibility of the hotel entrepreneur to the loss of goods owned by room tenants?

A: The responsibility of the hotel entrepreneur to the loss of goods owned by room tenants is highly dependent on the compliance of the two parties to the rights and obligations regulated in the legislation and the lease agreement. If the loss is caused by the negligence of the hotel, such as lack of security or supervision, the hotel will be responsible. However, if damage or loss occurs due to negligence of the tenant, for example the goods are abandoned carelessly or unlocked, then the hotel cannot be held accountable.

Q: What are the rights and obligations of tenants when staying at a hotel?

A: Tenants have the right to expect a safe and secure environment when staying at a hotel. They are also obligated to protect their belongings well and comply with the rules in the hotel. This includes being aware of the hotel's security measures and taking necessary precautions to prevent loss or damage to their property.

Q: What are the responsibilities of hotel entrepreneurs to their guests?

A: Hotel entrepreneurs are responsible for providing a safe and secure environment for their guests. This includes providing adequate security measures, such as CCTV cameras and secure storage facilities, as well as training staff on how to handle lost or damaged property. They are also expected to improve the security and service systems to minimize the risk of loss or damage to guest property.

Q: How can hotel managers educate guests about how to protect their belongings?

A: Hotel managers can educate guests about how to protect their belongings through various means, such as:

  • Providing brochures or information sheets in the room or at check-in
  • Conducting regular safety and security briefings
  • Displaying clear signs and notices about hotel policies and procedures
  • Providing training for staff on how to handle lost or damaged property

Q: What are the consequences of not following hotel policies and procedures?

A: Failure to follow hotel policies and procedures can result in loss or damage to guest property, as well as potential liability for the hotel. Guests who do not follow hotel policies and procedures may also be held responsible for any losses or damages that occur.

Q: How can hotel entrepreneurs minimize the risk of loss or damage to guest property?

A: Hotel entrepreneurs can minimize the risk of loss or damage to guest property by:

  • Providing adequate security measures, such as CCTV cameras and secure storage facilities
  • Training staff on how to handle lost or damaged property
  • Improving the security and service systems to minimize the risk of loss or damage
  • Educating guests about how to protect their belongings

Q: What are the benefits of having a clear and comprehensive hotel policy?

A: Having a clear and comprehensive hotel policy can help to:

  • Reduce the risk of loss or damage to guest property
  • Minimize potential liability for the hotel
  • Improve guest satisfaction and loyalty
  • Enhance the reputation of the hotel

Q: How can hotel managers ensure that their staff are trained on how to handle lost or damaged property?

A: Hotel managers can ensure that their staff are trained on how to handle lost or damaged property by:

  • Providing regular training and updates on hotel policies and procedures
  • Conducting regular safety and security briefings
  • Displaying clear signs and notices about hotel policies and procedures
  • Encouraging staff to ask questions and seek clarification when needed

Q: What are the key takeaways from this study?

A: The key takeaways from this study are:

  • The responsibility of the hotel entrepreneur to the loss of goods owned by room tenants is highly dependent on the compliance of the two parties to the rights and obligations regulated in the legislation and the lease agreement.
  • Tenants have the right to expect a safe and secure environment when staying at a hotel.
  • Hotel entrepreneurs are responsible for providing a safe and secure environment for their guests.
  • Hotel managers can educate guests about how to protect their belongings through various means.
  • Hotel entrepreneurs can minimize the risk of loss or damage to guest property by providing adequate security measures, training staff, and improving the security and service systems.