Accountability Of Public Services In The Management Of Building License (S-IMB) Of Residences In The Department Of Investment And One Door Integrated Services In Medan City

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Accountability of Public Services in the Management of Building License (S-IMB) of Residences in the Department of Investment and One Door Integrated Services in Medan City

Background

The provision of public services is a crucial aspect of any government's commitment to serving its citizens. In Indonesia, the Regulation of the Minister of Empowerment of State Apparatus Number 63 of 2003 concerning General Guidelines for the Implementation of Public Services emphasizes the importance of transparency and accountability in the implementation of public services. This principle is particularly relevant in the management of a Building Permit (IMB) in Medan City, where the licensing process is a critical step in ensuring that buildings are constructed safely and in compliance with regulations.

Despite the ideal scenario of completing the IMB licensing process within 30 working days, reality often presents numerous obstacles that hinder the smooth processing of applications. This study aims to investigate and describe the accountability of public services in the management of IMB residences in the Medan City Investment and Integrated Services (DPMPTSP) Office. By examining the challenges and solutions to these issues, this research seeks to contribute to the improvement of public services in Medan City.

Research and Results

This study employed a descriptive research method with a qualitative approach to collect data through interviews, observations, and documentation. The data were then analyzed using the theory of the accountability of the Sheila Elwood process, which has indicators: procedures, costs, time periods, and responsiveness. The results of this study showed that the accountability of public services in the management of IMB in Medan was already quite good, but not yet optimal.

Several obstacles were identified, including:

*** Slow Licensing Process: *** The main problem encountered is the delay in the issuance of IMB. This is due to the lack of completeness of the file submitted by the applicant. Often, incomplete files must be returned to the applicant to be completed, which requires additional time.

*** Lack of Responsiveness: *** The alertness of the officer in responding and providing information to the applicant is also an obstacle.

Analysis and Explanation

Several factors contribute to the less-than-optimal accountability of public services in the management of IMB in Medan City:

*** Lack of Socialization: *** The community has not fully understood the process and requirements for obtaining the IMB. This resulted in the applicant often submitting an application with incomplete files.

*** Lack of Resources: *** DPMPTSP Medan City may experience a lack of human resources and infrastructure to handle the high volume of IMB applications.

*** The Service System that is not yet Optimal: *** The service system that has not been integrated and transparent can cause the IMB processing process to be complicated and time-consuming.

Recommended Solutions

To increase public service accountability in the management of home IMB in Medan, several solutions can be implemented:

*** Socialization and Education: *** DPMPTSP Medan City needs to increase the socialization and education to the public about the process and requirements for obtaining the IMB.

*** Capacity Building Officers: *** DPMPTSP officers need to be given training and capacity building to increase their knowledge and ability to serve the public.

*** Online System Development: *** Implementing an online system for IMB management can facilitate the process, increase transparency, and speed up completion time.

*** Application of Standard Operating Procedures (SOP): *** The application of clear and structured SOPs in the management of IMB can help improve the efficiency and effectiveness of the process.

*** Periodic Evaluation: *** Periodic performance evaluation needs to be done to identify weaknesses and shortcomings in the service process, and to be improved.

Conclusion

Accountability of public services in the management of IMB in Medan has been running quite well but not optimal. Some obstacles faced can be overcome by efforts to increase socialization, officers' capacity, online system development, and good SOP application. Through a comprehensive effort, it is expected that the IMB processing process in Medan can become more transparent, accountable, and efficient, thereby increasing community satisfaction.

Recommendations for Future Research

This study provides a foundation for further research on the accountability of public services in the management of IMB in Medan City. Future studies can explore the following areas:

  • The impact of online system development on the efficiency and effectiveness of IMB processing
  • The role of socialization and education in improving public understanding of the IMB process
  • The effectiveness of capacity building programs for DPMPTSP officers
  • The application of Standard Operating Procedures (SOP) in improving the IMB processing process

By continuing to investigate and address the challenges and solutions to the accountability of public services in the management of IMB in Medan City, this research can contribute to the improvement of public services and the satisfaction of the community.
Frequently Asked Questions (FAQs) on Accountability of Public Services in the Management of Building License (S-IMB) of Residences in the Department of Investment and One Door Integrated Services in Medan City

Q: What is the main objective of this study?

A: The main objective of this study is to investigate and describe the accountability of public services in the management of IMB residences in the Medan City Investment and Integrated Services (DPMPTSP) Office.

Q: What are the indicators of accountability used in this study?

A: The indicators of accountability used in this study are procedures, costs, time periods, and responsiveness, as outlined in the theory of the accountability of the Sheila Elwood process.

Q: What are the main obstacles faced by the community in obtaining an IMB?

A: The main obstacles faced by the community in obtaining an IMB include slow licensing process, lack of responsiveness, lack of socialization, lack of resources, and the service system that is not yet optimal.

Q: What are the recommended solutions to overcome the obstacles faced by the community in obtaining an IMB?

A: The recommended solutions to overcome the obstacles faced by the community in obtaining an IMB include socialization and education, capacity building officers, online system development, application of Standard Operating Procedures (SOP), and periodic evaluation.

Q: How can the online system development improve the IMB processing process?

A: The online system development can facilitate the process, increase transparency, and speed up completion time by providing a more efficient and effective way of processing IMB applications.

Q: What is the role of socialization and education in improving public understanding of the IMB process?

A: Socialization and education play a crucial role in improving public understanding of the IMB process by providing information and guidance to the community on the requirements and procedures for obtaining an IMB.

Q: How can capacity building programs for DPMPTSP officers improve the IMB processing process?

A: Capacity building programs for DPMPTSP officers can improve the IMB processing process by increasing their knowledge and ability to serve the public, thereby improving the efficiency and effectiveness of the process.

Q: What is the importance of applying Standard Operating Procedures (SOP) in the management of IMB?

A: The application of Standard Operating Procedures (SOP) in the management of IMB can help improve the efficiency and effectiveness of the process by providing a clear and structured approach to processing IMB applications.

Q: How can periodic evaluation improve the IMB processing process?

A: Periodic evaluation can improve the IMB processing process by identifying weaknesses and shortcomings in the service process, and providing opportunities for improvement and development.

Q: What are the implications of this study for the improvement of public services in Medan City?

A: The implications of this study for the improvement of public services in Medan City are that it highlights the need for increased socialization, education, and capacity building for DPMPTSP officers, as well as the development of an online system and the application of Standard Operating Procedures (SOP) to improve the efficiency and effectiveness of the IMB processing process.

Q: What are the limitations of this study?

A: The limitations of this study are that it is a descriptive study, and the data collected is based on the perceptions and experiences of the respondents. Additionally, the study is limited to the Medan City Investment and Integrated Services (DPMPTSP) Office, and may not be generalizable to other areas.

Q: What are the recommendations for future research?

A: The recommendations for future research are that it should explore the impact of online system development on the efficiency and effectiveness of IMB processing, the role of socialization and education in improving public understanding of the IMB process, the effectiveness of capacity building programs for DPMPTSP officers, and the application of Standard Operating Procedures (SOP) in improving the IMB processing process.