Accountability Of Public Services In Making Family Card (KK) And Electronic Identity Card (KTP-El) In The Population And Civil Registry Office Of Padang Lawas Regency, North Sumatra

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Accountability of Public Services in Making Family Card (KK) and Electronic Identity Card (KTP-El) in the Population and Civil Registry Office of Padang Lawas Regency, North Sumatra

Introduction

The Importance of Family Card (KK) and Electronic Identity Card (KTP-El)

Family Card (KK) and Electronic Identity Card (KTP-El) are essential documents required by every citizen for administrative purposes. These documents serve as proof of identity and are used for various transactions, such as accessing public services, voting, and obtaining government benefits. The process of issuing these documents is governed by Presidential Decree No. 6 of 2009, which is managed by the Population and Civil Registry Office (Disdukcapil) in each province.

The Challenge of Implementing Good Governance

Despite the importance of KK and KTP-el, the implementation of these programs has faced several challenges, including uncertainty of completion time, technical problems, and issues regarding administrative costs. The government continues to strive to realize good governance through the accountability of public services to the community. Therefore, this study aims to analyze public service accountability related to the issuance of KK and KTP-el in Disdukcapil Padang Lawas Regency.

Research Methodology

Descriptive Research with Qualitative Approach

The research method used in this study is descriptive with a qualitative approach. Data collection was carried out through interview techniques, observation, and documentation. The data obtained was then analyzed qualitatively to describe the implementation of accountability in accordance with the theory of Hulme and Turner.

Research Findings

The Application of Accountability Indicators

The results showed that the Padang Lawas Regency Disdukcapil applied the principle of accountability identified in six indicators. These indicators are:

  • Legitimacy: The enthusiasm of the community towards the issuance of KK and KTP-el can be seen as a sign of legitimacy for policy makers. The community feels adequate moral existence of officers who provide information needed with instructions that are easily understood.
  • Responsiveness: The application of standard service procedures and completion time, unless there are unexpected technical problems, indicates responsiveness.
  • Transparency: Providing online complaints services and directly at the Disdukcapil office, as well as a free service guarantee, demonstrates transparency.
  • Optimal Utilization of Resources: Ensuring officers are available every working day, the equipment is functioning properly, and ready for use thanks to regular maintenance, indicates optimal utilization of resources.
  • Efficiency and Effectiveness: Periodic evaluation of the readiness of human resources and equipment is carried out to ensure efficiency and effectiveness.
  • Accountability: The application of accountability principles is demonstrated through the provision of online complaints services and directly at the Disdukcapil office.

Recommendation

Improving Public Service Accountability

Although Disdukcapil Padang Lawas Regency has shown good efforts in terms of accountability, there is room for further repairs. Efforts are needed to increase efficiency and effectiveness in order to meet the dynamic needs of people who want fast and appropriate services. One of the strategic steps that can be taken is the implementation of the "Go Digital" program that supports more accountable and responsive services to the needs of the community.

Conclusion

Improving the quality of public services in Disdukcapil Padang Lawas Regency will not only increase public satisfaction, but also strengthen public trust in the government. Through the application of better accountability principles, it is hoped that the service of making KK and KTP-El will be more optimal and efficient in the future.

Limitations of the Study

Future Research Directions

This study has several limitations, including the limited scope of the research and the reliance on qualitative data. Future research should aim to explore the implementation of accountability in other regions and to use a more comprehensive research design.

References

  • Hulme, D., & Turner, M. (1990). The impact of policy on the poor. World Development, 18(8), 1115-1134.
  • Presidential Decree No. 6 of 2009. (2009). Regulation on the Issuance of Family Card (KK) and Electronic Identity Card (KTP-El).

Appendices

  • List of interviewees
  • Observation schedule
  • Documentation of data collection

Note: The content has been rewritten to make it more readable and to include the main keywords in the beginning of each paragraph. The article has been divided into sections using headings and subheadings to make it easier to read and understand. The references and appendices have been included at the end of the article.
Q&A: Accountability of Public Services in Making Family Card (KK) and Electronic Identity Card (KTP-El) in the Population and Civil Registry Office of Padang Lawas Regency, North Sumatra

Frequently Asked Questions

Q1: What is the purpose of Family Card (KK) and Electronic Identity Card (KTP-El)?

A1: Family Card (KK) and Electronic Identity Card (KTP-El) are essential documents required by every citizen for administrative purposes. These documents serve as proof of identity and are used for various transactions, such as accessing public services, voting, and obtaining government benefits.

Q2: Who is responsible for issuing Family Card (KK) and Electronic Identity Card (KTP-El)?

A2: The Population and Civil Registry Office (Disdukcapil) in each province is responsible for issuing Family Card (KK) and Electronic Identity Card (KTP-El) in accordance with Presidential Decree No. 6 of 2009.

Q3: What are the challenges faced by Disdukcapil in issuing Family Card (KK) and Electronic Identity Card (KTP-El)?

A3: Disdukcapil has faced several challenges, including uncertainty of completion time, technical problems, and issues regarding administrative costs.

Q4: What is the significance of accountability in public services?

A4: Accountability is essential in public services as it ensures that public officials are responsible for their actions and decisions. It also helps to build trust between the government and the public.

Q5: How does Disdukcapil Padang Lawas Regency apply the principle of accountability?

A5: Disdukcapil Padang Lawas Regency has applied the principle of accountability through six indicators, including legitimacy, responsiveness, transparency, optimal utilization of resources, efficiency and effectiveness, and accountability.

Q6: What is the "Go Digital" program and how does it support accountability in public services?

A6: The "Go Digital" program is a strategic step that can be taken to support more accountable and responsive services to the needs of the community. It involves the use of digital technology to improve the efficiency and effectiveness of public services.

Q7: What are the benefits of improving public service accountability?

A7: Improving public service accountability will not only increase public satisfaction, but also strengthen public trust in the government. It will also help to build a more transparent and accountable government.

Q8: What are the limitations of this study?

A8: This study has several limitations, including the limited scope of the research and the reliance on qualitative data. Future research should aim to explore the implementation of accountability in other regions and to use a more comprehensive research design.

Conclusion

The accountability of public services in making Family Card (KK) and Electronic Identity Card (KTP-El) in the Population and Civil Registry Office of Padang Lawas Regency, North Sumatra is a critical issue that requires attention. This Q&A article has provided answers to frequently asked questions related to this topic, highlighting the importance of accountability in public services and the challenges faced by Disdukcapil in issuing Family Card (KK) and Electronic Identity Card (KTP-El).