Accountability Of Public Servants In Making An Internet Stall Business License At The Medan City Communication And Information Office

Feb 28, 2025 by ADMIN 134 views

Accountability of Public Servants in the Internet Warung Business License in Medan: Challenges and Solutions

Introduction

The rapid development of technology, especially in the field of the internet, has triggered the growth of the internet shop business (internet cafe) in the city of Medan. As a result, the Medan City Government issued Perwal Number 28 of 2011 to provide legal certainty for internet cafe owners and users. However, the accountability of the Medan City Communication and Information Office (Diskominfo) in the issuance of internet cafe business licenses remains a pressing concern. This article aims to discuss the challenges and solutions to improve the accountability of public servants in making an internet stall business license at the Medan City Communication and Information Office.

Background

The growth of the internet cafe business in Medan has created a significant impact on the local economy. However, the lack of clear regulations and procedures in issuing business licenses has led to various challenges and obstacles. The Medan City Government has issued Perwal Number 28 of 2011 to provide a legal framework for internet cafe businesses. However, the accountability of Diskominfo in the issuance of business licenses remains a concern.

Challenges in Accountability

Descriptive qualitative research shows that the accountability of Medan City Diskominfo in the process of issuing internet cafe business licenses is not optimal. Some process accountability indicators have not been fully met. One of the crucial problems is the unclear cost of making a permit. The existing regulations do not clearly regulate the cost of making permits, so that open opportunities for elements to seek personal gain.

Furthermore, the procedure and time of making permits are considered to run well, based on information from the public who have taken care of the permit. However, discipline of employees in serving the community is still an obstacle. Lack of human resources is a major factor that is less than optimal presence of officers in the office.

In addition, the inability of the community in completing the requirements is also an obstacle. This shows the need for more intensive education efforts to the public about the requirements needed and the permit management process.

Solutions to Improve Accountability

To increase accountability in the issuance of internet cafe business licenses, several solutions can be considered:

Transparency Cost

Diskominfo Medan City needs to issue clear and transparent regulations regarding the cost of making internet cafe business licenses. This will help to prevent elements from seeking personal gain and ensure that the cost of making permits is fair and reasonable.

Increasing Human Resources

Increasing the number and quality of human resources in Diskominfo is important to ensure maximum services to the community. This will help to improve the efficiency and effectiveness of the permit issuance process.

Community Education

Educational and Socialization Program regarding the requirements, procedures, and cost of making permits needs to be intensified to facilitate the community in managing internet cafe business licenses. This will help to increase the awareness and understanding of the community about the permit management process.

Monitoring and Evaluation

Periodic monitoring and evaluation of Diskominfo performance in issuing internet cafe business licenses needs to be done to ensure accountability and process effectiveness. This will help to identify areas for improvement and ensure that the permit issuance process is running smoothly.

Conclusion

The accountability of public servants in making an internet stall business license at the Medan City Communication and Information Office is a pressing concern. The challenges in accountability include the unclear cost of making a permit, the procedure and time of making permits, discipline of employees in serving the community, and the inability of the community in completing the requirements. To improve accountability, several solutions can be considered, including transparency cost, increasing human resources, community education, and monitoring and evaluation. By implementing these solutions, it is expected that the accountability of Medan City Diskominfo in the issuance of internet cafe business licenses can increase, so as to provide legal certainty and convenience for internet cafe businesses in Medan.

Recommendations

Based on the findings of this study, the following recommendations are made:

Diskominfo Medan City should issue clear and transparent regulations regarding the cost of making internet cafe business licenses.
Diskominfo Medan City should increase the number and quality of human resources to ensure maximum services to the community.
Educational and Socialization Program regarding the requirements, procedures, and cost of making permits should be intensified to facilitate the community in managing internet cafe business licenses.
Periodic monitoring and evaluation of Diskominfo performance in issuing internet cafe business licenses should be done to ensure accountability and process effectiveness.

By implementing these recommendations, it is expected that the accountability of Medan City Diskominfo in the issuance of internet cafe business licenses can increase, so as to provide legal certainty and convenience for internet cafe businesses in Medan.
Frequently Asked Questions (FAQs) about Accountability of Public Servants in the Internet Warung Business License in Medan

Q&A

Q: What is the main challenge in the accountability of public servants in making an internet stall business license at the Medan City Communication and Information Office?

A: The main challenge is the unclear cost of making a permit, which creates opportunities for elements to seek personal gain.

Q: What is the current situation regarding the procedure and time of making permits?

A: The procedure and time of making permits are considered to run well, based on information from the public who have taken care of the permit.

Q: What is the biggest obstacle in the accountability of public servants in making an internet stall business license at the Medan City Communication and Information Office?

A: The biggest obstacle is the discipline of employees in serving the community, which is still an issue due to the lack of human resources.

Q: What is the role of community education in improving accountability?

A: Community education is crucial in facilitating the community in managing internet cafe business licenses. Educational and Socialization Program regarding the requirements, procedures, and cost of making permits needs to be intensified.

Q: How can the accountability of public servants in making an internet stall business license at the Medan City Communication and Information Office be improved?

A: Several solutions can be considered, including transparency cost, increasing human resources, community education, and monitoring and evaluation.

Q: What is the expected outcome of implementing the solutions to improve accountability?

A: The expected outcome is that the accountability of Medan City Diskominfo in the issuance of internet cafe business licenses can increase, providing legal certainty and convenience for internet cafe businesses in Medan.

Q: What are the recommendations for improving accountability?

A: The recommendations include issuing clear and transparent regulations regarding the cost of making internet cafe business licenses, increasing the number and quality of human resources, intensifying community education, and conducting periodic monitoring and evaluation of Diskominfo performance.

Q: Why is it essential to improve accountability in the issuance of internet cafe business licenses?

A: Improving accountability is essential to provide legal certainty and convenience for internet cafe businesses in Medan, which can contribute to the growth and development of the local economy.

Additional Information

The Medan City Government has issued Perwal Number 28 of 2011 to provide a legal framework for internet cafe businesses.
The accountability of Diskominfo in the issuance of business licenses remains a concern.
The unclear cost of making a permit is a significant challenge in the accountability of public servants in making an internet stall business license at the Medan City Communication and Information Office.
Community education is crucial in facilitating the community in managing internet cafe business licenses.
Several solutions can be considered to improve accountability, including transparency cost, increasing human resources, community education, and monitoring and evaluation.

Conclusion

The accountability of public servants in making an internet stall business license at the Medan City Communication and Information Office is a pressing concern. The challenges in accountability include the unclear cost of making a permit, the procedure and time of making permits, discipline of employees in serving the community, and the inability of the community in completing the requirements. To improve accountability, several solutions can be considered, including transparency cost, increasing human resources, community education, and monitoring and evaluation. By implementing these solutions, it is expected that the accountability of Medan City Diskominfo in the issuance of internet cafe business licenses can increase, providing legal certainty and convenience for internet cafe businesses in Medan.